Michal Ran

Head of Customer Service

Customer Success ManagerCall Center TrainerCall Center SupervisorCall CenterCustomer ServiceChief Customer Officer (CCO)

Michal Ran is the Head of Customer Support at a large B2C company, bringing over 15 years of experience leading support organizations. For the past 2.5 years, she has overseen a global support team—managing 80 team members year-round and scaling to over 160 during peak seasons. Michal is passionate about building strong teams, driving operational excellence, and delivering standout customer experiences at scale.

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Support KPI Mastery: Track, Understand, Implement

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Service Pitch

First Impressions, Perfectly Executed

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Customer Support Setup Expertise

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