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Work Background
Open EquineProcurement Manager
Feb. 2024IrelandManage procurement operations for a rapidly growing equestrian e-commerce marketplace, focusing on supplier relationship management, inventory optimization, and cost-effective purchasing strategies.
Key Achievements:
• Develop and maintain relationships with key equestrian suppliers across multiple product categories, negotiating terms and consistent product quality
• Create standardised procurement processes and policies, improving efficiency.
• Comprehensive market research to identify new suppliers and emerging product trends.
• Manage procurement budget effectively, identifying cost-savings and strategic supplier partnerships.
• Collaborate with cross-functional teams to align purchasing decisions with business objectives.
• Establish supplier performance metrics and evaluation, ensuring consistent standards
• Streamlined procurement workflows through implementation of digital tools and automation.
• Led initiatives to ensure ethical sourcing practices and compliance with industry regulations.
OutshorseCustomer Service Specialist
Feb. 2024IrelandLead customer service operations for a virtual reception and administration service supporting equestrian businesses across Ireland and UK, managing end-to-end customer experience across multiple communication channels.
Key Achievements:
• Maintained 3-minute average response time across all inquiries through Intercom and Front platforms • Managed multiple riding school booking systems while maintaining strict client confidentiality • Implemented standardized protocols improving case tracking and service quality metrics • Built strong relationships with riding school owners and clients, providing tailored support • Streamlined communication processes and developed scalable solutions for business growth • Managed stakeholder relationships across multiple businesses ensuring consistent service delivery
LCS-GROUPSmall Business Owner
Jun. 2020 - Sep. 2023United KingdomIdentified and seized market opportunity during COVID-19 to launch a hospitality equipment supply company, leveraging industry expertise to support restaurants during a critical period. Built and scaled the business to nearly £1M revenue before making a strategic decision to transition to achieve better work-life balance with young family.
Key Achievements:
• Demonstrated entrepreneurial agility by rapidly building a £950K revenue business during market uncertainty, achieving profitability within first year
• Developed comprehensive business intelligence systems to track inventory levels, and customer purchasing patterns, enabling data-driven decision making
• Implemented cloud-based operations platform integrating CRM, inventory management, and accounting systems, resulting in 40% efficiency improvement
• Built and mentored a high-performing remote team through structured training programs and performance management.
• Established robust financial controls and cash flow management processes, maintaining healthy operating margins throughout supply chain disruptions.
• Created strategic supplier networks, negotiating favourable terms that enabled competitive pricing.
• Developed protocols to handle supply chain disruptions, ensuring consistent service delivery.
KlaremontHead of Sales & Operations
Sep. 2014 - Jun. 2020London, United KingdomSpearheaded end-to-end operations management for a premium hospitality supplier, directly overseeing sales, customer service, distribution, and purchasing teams totalling 20 staff members across multiple departments. Transformed key account relationships and performance: • Grew Inception Group account from £1K to £500K+ annual revenue while preserving profit margins
• Successfully retained and managed £750K+ Carluccios account during a critical transition period
• Revolutionised Antic Pubs' ordering system, implementing streamlined processes enabling 24-hour delivery turnaround
Achieved exceptional operational improvements: • Increased first-time delivery completion rate from 60% to 98%.
• Reduced return rates due to errors from 15% to 1%.
• Led digital transformation initiative to modernize ordering systems.
• Designed and implemented comprehensive coaching and development.
• Managed integration of new e-commerce platform and legacy systems, ensuring seamless transition.
• Built and maintained strong relationships with C-level stakeholders to align operational strategy.
National Car Parks LtdSales Account Manager
Jun. 2013 - Sep. 2014London, United KingdomLed strategic account management for high-value parking portfolio across Greater London, focusing on consultative selling approach and long-term partnership development.
Key Achievements:
• Grew territory revenue from £1.8M to £3.9M through strategic account planning and proactive solution selling
• Developed and executed tailored parking solutions for corporate clients, achieving 95% contract renewal rate
• Pioneered implementation of new CRM system, establishing systematic approach to pipeline management and client engagement
• Created comprehensive account development plans identifying cross-selling opportunities across diverse parking products
• Built and maintained C-suite relationships across portfolio, positioning NCP as strategic mobility partner
• Established consultative sales process focusing on client pain points, resulting in larger contract values
• Managed complex contract negotiations with multiple stakeholders, consistently securing multi-year agreements
KlaremontAccount Manager
Sep. 2011 - Jun. 2013London, United KingdomManaged strategic accounts across Central, Southwest and West London for leading hospitality supplies distributor, focusing on comprehensive product solutions for restaurants and bars.
Key Achievements:
• Achieved 150% growth in account spending through strategic category expansion, driving revenue across 10 categories
• Grew territory from £15K to £50K monthly profit while exceeding margin targets.
• Earned exclusive management of Central London territory within 6 months due to performance.
• Implemented consultative sales approach focused on understanding operations and supply chain needs
• Developed account plans identifying cross-selling opportunities across full product range
• Built relationships with head chefs and procurement managers, establishing Klaremont.
• Created expansion strategy requiring additional Account Manager to support growing client base.
• Maintained detailed competitor analysis to secure strategic pricing advantages.
Fourways High SchoolStudent Teacher
Jan. 2009 - May. 2011Fourways, Gauteng, South AfricaTeaching Maths and Business Studies for Grade 8's to Grade 10.
PGL TravelCentre Manager
Apr. 2006 - Jul. 2008Hemsby, UKStarting as an Activity Instructor, I was promoted to Centre Manager within my first 6 months. The role involved the training and development of the staff; budgeting; staff rota; liasing with head office on staffing and equipment needs
TVG - The Ventures GroupGROUP ACTIVITY INSTRUCTOR
Jan. 2003 - Mar. 2006Durban Area, South Africa
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