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Work Background
CheckitPlatform Product Manager
Dec. 2023In my role as a Platform Product Manager at Checkit, I defined and evolved the product vision and roadmap for Cloud Platform and Connected Workflow Management to drive business growth and customer value. I built strong relationships with key stakeholders to gather input and secure buy-in for product initiatives. Additionally, I led cross-functional collaboration with Engineering, Customer Success, and Marketing teams to ensure successful product development and launch.
CheckitTechnical Business Analyst
Feb. 2022 - Dec. 2023Cambridge, England, United KingdomIn my role as a Technical Business Analyst at Checkit, I took ownership of revitalizing the key building management product (CBM) and successfully managed the backlog for a multi-platform mobile app. I collaborated closely with the product team to capture requirements, map processes, and contribute to programme increment planning and execution.
Blackhawk Network EuropeSenior Business Analyst
Aug. 2013 - Feb. 2022HertfordshireIn my role as a Senior Business Analyst at Blackhawk Network Europe, I successfully managed product ownership, development road map, and project management for a large Telecoms accounts. I led client-driven change projects across multiple platforms, achieving complete redevelopment of customer self-service portal and main customer IVR. Additionally, I consistently delivered projects on time and in budget, receiving recognition for excellent service.
psHealthHead of Service Excellence
Mar. 2011 - May. 2013
Cert OctavianBusiness Systems Analyst
Jan. 2010 - Mar. 2011
Active Health PartnersBusiness Analyst
Jun. 2008 - Nov. 2009
Active Health PartnersData Analyst
Sep. 2006 - May. 2008
T-SystemsControl Centre Agent
Nov. 2004 - Feb. 2006
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