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Work Background
Cintra: The Multi-Cloud Database ArchitectsSenior Project Coordinator
Aug. 2024Brazil• Collaborated with stakeholders to develop effective solutions for project requirements. • Managed stakeholder expectations and ensured transparent communication throughout project lifecycle. • Conducted business analysis to identify areas for improvement and develop strategic plans. • Monitored project progress, identified risks, and implemented mitigation strategies for success.
NAP IT - Global Network SolutionsProject Manager
May. 2023 - Aug. 2024Porto Alegre, Rio Grande do Sul, BrazilGerente de Projetos - PMO Diverse Portfolio: Led multiple complex projects for high-profile clients Project Leadership: Successfully drove projects with intricate deliverables, ensuring alignment with client goals and expectations.
A-PlayersProduct Owner / Project Manager
Nov. 2021 - Apr. 2023Porto Alegre, Rio Grande do Sul, BrazilAllocated in a partner of A-Players: - Working with infrastructure team as Project Manager; - Engaged by client in a large project: - Move Oracle applications to Oracle Cloud (OCI) in infrastructure environments (Dev/Hml/Prd); - Working with all segments of business, regarding the impact on the migrations and support to sustaining team / Documentation. - Help as Scrum Master to remove barriers to finish all the tasks relates do the infrastructure team (Security, Network, System (SO), Database, Micro-services, SOA) - Help to Implemented Agile methods in Security team (daily, backlog, sprints, planning). - Help to migrate/upgrade many applications aligned to customer needs and vendor;
Unirede Inteligência em TISuport Manager + IT Consultant
Aug. 2020 - Nov. 2021Porto Alegre, Rio Grande do Sul, Brazil- It Consultant - Zabbix - Grafana - Kace - Support Manager - COPs Monit - 24x7
+A EducaçãoSupport Manager
Aug. 2019 - May. 2020Porto Alegre Area, Brazil- Led a team of 10 support representatives, providing guidance, training, and coaching to ensure exceptional customer service delivery. - Implemented a new ticketing system, resulting in a 20% increase in support team productivity and a 15% reduction in customer response time. Developed and executed training programs for new support hires, resulting in a 30% decrease in onboarding time and improved team performance. - Collaborated with cross-functional teams to identify and resolve product issues, resulting in a 25% decrease in customer escalations and increased customer satisfaction.
DELLSr Advisor IT Service Ops
Dec. 2008 - Jan. 2019Eldorado do Sul, BrazilLeader of Brazil L2 group. Working with my manager to organize shifts and coach the team, creating knowledge and removing all barriers to get the job done and get everything up and running. Responsable to handle the Critical and High incidents of Order Management and minimize the impact on business without/less downtime. Global Area Lead - Leader with my pairs in Malaysia and India to create a default rules to have same type of process in all regions following ITIL methodology; Pro Active job - Working and leading by example, introducing effective methodologies and approaches to better your team’s efficiency, optimizing processes and reducing redundancy to increase efficiency; Downtime Call - Part of group of people responsible to create a report about downtime, leading the call and collecting all the events to get a high quality of reports to get root cause analysis and share the information to the leaders; Leader of True Ability employee resource group in Eldorado, helping to grow the team responsible to help people with some disability and get good visibility of Brazil and Latam group.
Terra Networks LatamSystem Administrator
Mar. 2003 - Nov. 2008Porto Alegre, BrasilStarted to work on Telecom team for 2 years handling with router, switchs, and many equipaments of telecom; Worked as System Administrator Team (Global Operations) handling the issues that we got reported by the Call Center, mantaining the structure os Terra.com.br up and running. Some technologies that was handled: - Linux - Postfix (e-mail) - Squid (proxy) - IPTABLES (firewall) - Monitor (Big Broder, WhatsUp, PRTG, Nagios)
Procuradoria Geral do EstadoNetwork Administrator
Mar. 1996 - Mar. 2003Rio Grande do SulDuring this period working first as intern and after two years as a contractor for plus five years, got a great experience working with Linux and could build an intranet on PGE. This experience was pretty important since I was started here as my first job in IT and build an intranet with new technologies like PHP and MySql was a important thing to my career.
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