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Work Background
CodamyCo-Owner and founder
Aug. 2024Capital Region, DenmarkI started the company as I believe we can turn this place into something better than we found it, and by providing software solutions that matter and can be everyones go to place for getting things done.
twodaySupport Manager
Mar. 2024Copenhagen, Capital Region of Denmark, Denmark
ORDRESTYRINGQA Engineer
Nov. 2020 - Feb. 2024Copenhagen, Capital Region, DenmarkAs part of the product team, I help shape the future of the product. I work closely with the product owner and development team to shape the future of our product, ensuring it meets the highest quality standards. My responsibilities include not only contributing to product development but also implementing automated testing and creating a product website with an integrated CMS for various uses, such as managing marketplace item content. In my role as a QA Engineer, I have gained experience in designing and executing automated test suites, utilizing tools and frameworks like Selenium, Jest, and Cypress. This has enabled me to effectively identify and resolve issues, thus improving the overall reliability and performance of our product. Additionally, I have successfully created a product website and set up a CMS to streamline content management for various purposes, including marketplace items. This has enhanced the user experience and allowed for more efficient content updates, supporting the growth of our product and company.
AppleSpecialty Programs Support - AppleCare Enterprise
Aug. 2019 - Sep. 2020County Cork, IrelandDuring my time at Apple in County Cork, Ireland, I worked closely with companies to integrate Apple products and services into their workflows and provided support for those using Apple iApps and Pro Apps. In addition to creating a Swift programming language curriculum to teach coding, I also delivered training to students in Apple-developed curriculums, such as "Everyone Can Code" and "Everyone Can Create." As part of my role, I had the opportunity to engage with kids visiting the Apple campus, guiding them through hands-on learning experiences with iApps and fostering their interest in technology. This international experience in Ireland, away from my home country of Denmark, allowed me to broaden my horizons and further develop my communication and teaching skills in a diverse, multicultural environment. After gaining valuable experience at Nuuday and Apple vendor, I was presented with an opportunity to return to Apple, which enabled me to continue traveling and expanding my skills in various aspects of training and education.
NuudayTraining Manager and Quality Specialist
Sep. 2017 - Jun. 2019Copenhagen, Capital Region, DenmarkI joined Nuuday as a Training Manager with the objective of implementing effective training deliveries in line with the COPC initiative. In this role, I was responsible for several key tasks, including the development of procedures and processes within the training organization to optimize operations and ensure consistent quality. I also facilitated and organized classroom sessions, aiming to create an engaging learning environment for all participants. As part of my commitment to instructor development and improvement, I delivered targeted training sessions, managed ongoing training quality, and monitored the effectiveness of our programs, making adjustments as needed. In addition to analyzing and reporting on instructor performance trends, I identified areas for growth and improvement, which informed the creation of specialized courses. These courses were designed to help instructors refine their delivery skills and ultimately enhance the overall training experience.
Apple vendorTraining Manager
Oct. 2015 - Sep. 2017CopenhagenFollowing my promotion to Training Manager, my focus shifted to the development of instructors, as well as aligning training initiatives with business goals and needs. In this role, I applied my knowledge and experience in instructional design models and adult learning principles to create effective training programs. I became well-versed in business analytics, specializing in learning management measures, and mastered extensive travel requirements to support training initiatives across various locations. I demonstrated the ability to logically visualize ideas, approaches, analysis results, and summaries using presentation software like Keynote, enhancing the effectiveness of our training sessions. Additionally, I took on the responsibility of organizing and facilitating the Learning Management System (SABA), ensuring a smooth and efficient training process for both instructors and trainees.
Apple vendorInstructor and Quality Coach
Aug. 2013 - Oct. 2015After being promoted to the role of Instructor and Quality Coach, I took on the responsibility of delivering training to advisors and providing quality coaching. My tasks included teaching and delivering training in both physical and virtual classrooms while utilizing effective teaching methodologies and tools. In this role, I honed my verbal, written, and interpersonal communication skills and gained a deep understanding of the instructional design process. I successfully managed multiple projects within tight timeframes and expanded my knowledge of Apple products. Additionally, my position required traveling between countries to deliver training, further broadening my experience and adaptability in diverse environments.
Apple vendorTechnical Advisor
Dec. 2012 - Aug. 2013In my first role as a Technical Advisor, I embarked on my journey as a technical support professional, honing my skills in various areas. My responsibilities included practicing professional technical troubleshooting expertise, supporting customers through multiple channels such as phone, e-mail, chat, or in-person interactions, and creating tailored sales solutions for customers. I also developed the ability to effectively adapt my communication style to suit different audiences and researched and grasped technical information across numerous tools while engaging with customers. Furthermore, I contributed to a collaborative team environment by sharing my expertise and providing valuable feedback to my colleagues. This foundational experience at Apple played a crucial role in shaping my career in technical support and customer service.
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