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Work Background
Global Payments Inc.Chief of Staff | Director
Aug. 2021 - Sep. 2024Seattle, Washington, United StatesCollaborated directly with the Point-of-Sale SVP and other senior executives to manage weekly, monthly, and quarterly business rhythms, improving cross-departmental alignment. Established a clear communication strategy for a $37M revenue budget, now serving as the benchmark for team performance; utilized insights to guide initiatives that contributed to 20% growth sustained across three years. Facilitated quarterly strategy sessions focused on aligning business objectives with corporate goals, leading collaborative discussions among more than 10 cross-functional leaders annually to enhance strategic alignment. Built a team of technical sales engineers to support three unique sales channels which provided education and demonstration resources which boosted close ratios by 15%.
Global Payments Inc.Senior Business Manager
Jul. 2018 - Aug. 2021Seattle, Washington, United StatesLiased closely with the Point-of-Sale Chief of Staff to lead a team of Business Managers, guiding 15+ projects from initial concept through successful launch while ensuring adherence to timelines and quality standards. Designed a project tracking methodology spanning from initial charter, identifying appropriate cross-functional stakeholders and necessary launch activities which shortened launch times by approximately 30 days. Implemented a project stakeholder communication model used daily, weekly and monthly to quickly illustrate progress and relevant KPIs for each project. Built a strategic framework for a new inside sales business development team that targeted lead generation efforts across 100+ ISV partners in retail and hospitality markets.
Global Payments Inc.Senior Dealer Business Development Manager
Sep. 2014 - Jul. 2018Seattle, Washington, United StatesRecruited and led a high-performing team of Dealer Business Development Managers, expanding the Point of Sale reseller channel to over 250 partners across the US and Canada within four years. Executed a strategic integration plan bringing five acquisitions into a cohesive sales channel selling technology products within the SMB and Enterprise Hospitality and Retail sectors. Designed and executed a strategic plan to enhance collaboration between Dinerware Dealers and Heartland direct sales channels, driving a 40% increase in joint pipeline opportunities within the first six months. Revamped the Dinerware Dealer channel by implementing training programs for approximately 75 resellers, driving sustainable incremental revenue growth.
AvalaraSMB Channel Development Manager
Jul. 2013 - Sep. 2014Bainbridge Island, Washington, United StatesCoordinated marketing campaigns alongside promotional events which enhanced visibility for AvaIara’s products within the U.S. market space—yielding a measurable uptick of over thirty leads monthly generated through these efforts. Grew an existing portfolio by 10% Y/Y along with recruiting approximately 15 new ISVs. Tactics included pipeline reviews, marketing campaigns and trade show participation.
MicrosoftSenior Partner Account Manager | Business Applications
Jul. 2007 - Jul. 2013Redmond, Washington, United StatesDeveloped and expanded a portfolio of high-performance Microsoft regional partners across the United States, driving growth in business application sales distribution channels across five distinct vertical industries. Increased revenue of the West Region Point-of-Sale partner channel by 20% by instituting new sales and technical training programs using established Microsoft models. Orchestrated strategic initiatives across 5 regional sales managers focused on developing lasting relationships with U.S. Point-of-Sale partners, resulting in an increase in satisfaction rates by 10% within one year. Managed a group of 15 Dynamics 365 partners in Southern California, increasing revenue by 15% by
implementing advisory boards including partner principals and key Microsoft sales executives.
MicrosoftSenior Technical Account Manager | Business Solutions
Jul. 2001 - Jul. 2007Seattle, Washington, United StatesDelivered comprehensive technical product training and demonstration assistance to Point-of-Sale partners, boosting close rates by 20% while enhancing collaboration with sales teams on key accounts. Enhanced partner satisfaction scores by 10% by introducing and integrating technical product assistance with strategic sales enablement initiatives which helped to mature the overall channel. Implemented targeted training sessions for sales teams, enhancing product knowledge and selling strategies; these initiatives increased average deal sizes by $15k per transaction over six months within key markets. Streamlined partner onboarding processes by implementing a digital toolkit that reduced time to productivity for new accounts from 60 to 30 days and improved overall customer satisfaction and retention.
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