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Work Background
Quality Analyst
Liberty Mutual InsuranceQuality Analyst
Nov. 2013 - Sep. 2023Fairfield, OH• Performed regular audits of policies to detect discrepancies and potential areas of improvement. • Provided guidance, mentorship, and training. • Analyzed data to identify opportunities for continuous improvement and presented trends during high level meetings. • Attended several specialized testing workshops and events that involved partnering with multiple departments. • Actively participated and lead quality calibration meetings and huddles.
Commercial Lines Underwriting Assistant
Liberty Mutual InsuranceCommercial Lines Underwriting Assistant
Apr. 2012 - Nov. 2013Fairfield, OH• Used appropriate resources and insurance knowledge to convert commercial insurance policies between systems. • Communicated with Underwriters and Agents to make sure policies are converted and renewed successfully and accurately. • Actively participated in problem solving and continuous improvement activities to determine the root cause; identify, test, and implement the solution. • Worked with offshore vendors as a Subject Matter Expert (SME) • Participated in multiple large-scale User Acceptance Training (UAT) events.
Imaging and Cashiering Analyst
Capital Analysts Incorporated, a subsidiary of Western and Southern Financial GroupImaging and Cashiering Analyst
Feb. 2011 - Apr. 2012Cincinnati, Ohio Area• Promptly prepared, scanned, identified, and assigned documents. • Deposited and logged brokerage and commissions checks. • Completed cashiering requests such as electronic funds transfers, wires, check requests, periodic investment plans and distributions. • Answered client, financial representative, and investment advisors’ questions through phone and email.
Order Processor
The Hillman GroupOrder Processor
Nov. 2007 - Feb. 2011Cincinnati, Ohio Area
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