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Work Background
Liberty Mutual InsuranceQuality Analyst
Nov. 2013 - Sep. 2023Fairfield, OH• Performed regular audits of policies to detect discrepancies and potential areas of improvement.
• Provided guidance, mentorship, and training.
• Analyzed data to identify opportunities for continuous improvement and presented trends during high level meetings.
• Attended several specialized testing workshops and events that involved partnering with multiple departments.
• Actively participated and lead quality calibration meetings and huddles.
Liberty Mutual InsuranceCommercial Lines Underwriting Assistant
Apr. 2012 - Nov. 2013Fairfield, OH• Used appropriate resources and insurance knowledge to convert commercial insurance policies between systems. • Communicated with Underwriters and Agents to make sure policies are converted and renewed successfully and accurately. • Actively participated in problem solving and continuous improvement activities to determine the root cause; identify, test, and implement the solution.
• Worked with offshore vendors as a Subject Matter Expert (SME) • Participated in multiple large-scale User Acceptance Training (UAT) events.
Capital Analysts Incorporated, a subsidiary of Western and Southern Financial GroupImaging and Cashiering Analyst
Mar. 2011 - Apr. 2012Cincinnati, Ohio Area• Promptly prepared, scanned, identified, and assigned documents.
• Deposited and logged brokerage and commissions checks.
• Completed cashiering requests such as electronic funds transfers, wires, check requests, periodic investment plans and distributions.
• Answered client, financial representative, and investment advisors’ questions through phone and email.
The Hillman GroupOrder Processor
Nov. 2007 - Mar. 2011Cincinnati, Ohio Area
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