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Work Background
Virtual Assistant
B Sharp VAVirtual Assistant
Jun. 2024Scotland, United KingdomI am your go-to for sharp assistance and good vibes! As a dedicated virtual assistant, I excel in a wide range of services designed to make your life easier and more organized. I specialize in managing emails, scheduling appointments, conducting in-depth research, and organizing data efficiently. Additionally, I handle travel management, ensuring your trips are planned and booked seamlessly. Beyond these tasks, I offer personal assistant services, taking care of errands and various personal tasks to free up your valuable time. My goal is to bring efficiency and a friendly, can-do attitude to your daily operations, ensuring everything runs smoothly and allowing you to focus on what truly matters. Let’s connect and explore how I can support your success with precision and positivity!
Executive Assistant to Chief Executive Officer
Future Beauty LabsExecutive Assistant to Chief Executive Officer
Dec. 2023 - May. 2024Glasgow, Scotland, United Kingdom
PA & Office Manager
MadeBrave®PA & Office Manager
Feb. 2020 - Dec. 2023Glasgow, United KingdomOffice manager to the creative bunch here at MadeBrave, whose combined heads often brim over with ideas, Pantone references and confetti. Day to day, I take care of our CEO, Andrew Dobbie and working closely with the whole team to keep everyone happy and productive. From email account management and calendar coordination, to travel bookings and making sure we have enough milk for coffee - it's my job to make their lives easier. Keeping all the cogs in the great MadeBrave machine moving and supplied with everything they need - my days are filled with problem solving, fielding calls and answering a wide spectrum of questions (trust me no question is too random or strange!)
Office Manager
FanDuelOffice Manager
Oct. 2015 - Feb. 2020Glasgow, United KingdomGeneral office manager for the FanDuel Glasgow Office, creating a warm welcoming atmosphere for all staff, giving them a relaxing yet engaging environment for them to work in o Being the first point of contact for staff, meeting and greeting visitors (both internal and external), recruitment candidates and facilities contractors o Tending to the needs of all staff and visitors ensuring they all feel like number one o Management of all office stock; the ranges from stationery and general office supplies to a fully stocked kitchen and snack station with food and drink; being mindful of both budget and the dietary requirements and allergies of the staff o Managing a tight budget, that is controlled by the head office in NYC for all aspects of the office and reporting on all spend in accordance with tight deadlines set o Keeping the Glasgow Office up to the highest health and safety standards o Travel Booking – Booking all of the travel (both international and domestic) for staff of the UK offices, sometimes at extremely short notice, while sticking to tight company guidelines and reporting to the head of Facilities in New York on all spend on a monthly basis o IT Support for the office – providing IT assistance for any issue that arise; fixing computers in meeting rooms when they stop working; AV set-up for meetings; liaising with the IT Team based in Edinburgh to tackle widespread issues o Hosting industry meetups within the Glasgow office to celebrate the talent we have in the office; arranging catering; carrying out Health and Safety briefings; providing any IT assistance required for presentations o Social Media Management – managing the company “behind the scenes” Instagram and Medium Blog, careers Twitter account and Linked In; creating content on everything surrounding on what it is like to work in FanDuel; encouraging other members of staff to provide content; tracking engagement and adjusting content accordingly to ensure a continual audience to the pages
Contract Administrator
AmeyContract Administrator
Apr. 2015 - Oct. 2015Glasgow, United Kingdom• All administration duties for the local government of Amey Community • Diary Management for the team of 7 operations managers and for the offices 2 very busy and in demand meeting rooms • Ordering monthly cleaning orders for 43 schools, adhering to strict budget and stock control guidelines • Ordering and controlling all PPE for all staff – in accordance to strict health and safety guidelines • Ordering consumable items for each school on an ad hoc basis – light bulbs, ceiling tiles, tools, etc. • Calculating and inputting all overtime for the janitorial and cleaning teams from each school to strict payroll deadlines • Logging and managing all absence for the janitorial, cleaning and engineering teams to create accurate reports for the operations management team • Holiday diary management for the janitorial team – ensuring that there is continual sufficient cover over each school • Note/minute taking at operations meeting, absence review meeting, disciplinary hearings • Running the reception within the office – greeting guests, preparing meeting rooms, ordering lunches, handling all mail, etc. • Creation and distribution of monthly reports for senior management team in a timely fashion • Holiday cover for the Senior Management Team PA and any other duties required.
Business Assistant/Senior Administrator
Wood Group PSNBusiness Assistant/Senior Administrator
May. 2013 - Mar. 2015• All Administration and PA duties for the BP Sullom Voe Terminal • Assisting remotely with holiday cover for the Shetland Site offices • Travel bookings, flights, hotel booking & reservations, car hire, train tickets • Logging all Shetland Travel on the central tracking system • Meeting room bookings, stationery orders, lunch orders • Logging all taxi bookings on the central tracker/checking it against the monthly invoice • Holiday/Whereabouts Tracking, of both the Glasgow Team and the extended management team (based in Aberdeen) • IT Requests – requesting new start logins, solving problems with the IT team and assisting with any IT software issues the team have • Desk Moves/New Start Placements and Diary Management – both individual and shared • MOD Security Form Submission for office based staff and sub-contractors going to site, chasing security clearance and ensuring all inductions have been booked • Assisting with the compilation of the monthly Client Project Portfolio Review Pack • Ensuring that the “5S” guidelines are upheld in the office/assisting Document Control Department with Archiving • Booking and facilitating WEBEX teleconferences and “Meeting Place” conference calls • Arranging and attending monthly external extended management meetings – booking venue, hotel rooms, travel, catering • Submitting processes to IMAP for uploading and updating the IMPACT action tracker • Any other duties as required by my Line Manager
Helpdesk Administrator/Operator
City Facilities ManagementHelpdesk Administrator/Operator
Jul. 2012 - May. 2013• All administration for the department that handles all the refrigeration for Sainsburys stores within the North West and Midlands of England • Planning the engineers’ days for them and keeping constant contact with them, running daily reports for each engineer and merging them for senior management and sending them on both a weekly and monthly basis as required • Processing estimates/invoices for the contract so parts can be ordered and works can be carried out • Collating, processing and chasing all Gas paperwork for the contract, running reports to check all the information recorded on our systems is accurate • Manipulating the data that is on both systems using Microsoft Excel to create any reports required by senior management in a timely fashion, while at the same time making sure both systems reflect each other accurately and correcting any discrepancies that arise • Answering phones and emails from refrigeration engineers, parts supplier and the releveant Facilities Management company dealing with queries regarding jobs and ongoing issues in stores
Receptionist
Southside Housing AssociationReceptionist
May. 2012 - Jun. 2012Glasgow• Running the switch board for the busy office, greeting and helping a wide range of different people, clients, members of the general public, and colleagues from other housing associations and sub-contractors • Opening and sorting all mail that came into the office, this included logging all mail for each department separately and registering all cheques/monies received • Signing in and out keys for properties and making sure the records were always accurate and up to date
Customer Service Advisor/Administrator
88 EventsCustomer Service Advisor/Administrator
Apr. 2012 - May. 2012Glasgow, United Kingdom• Being the first point of contact with visitors, ensuring all their needs were met • Answering telephone calls and emails, ensuring that the highest level of customer service is upheld • Liaising with other members of the team regarding clients to ensure smooth transition between initial enquiry and the client either visiting the design studio or placing an order • Calling potential clients to follow up on any information that has been sent to them to try and secure an appointment with one of our senior event designers
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