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5
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Work Background
SolityFounder
Sep. 2024Radcliffe, England, United Kingdom
Elite Garden StudiosHead of Information Technology
Sep. 2021Manchester, England, United Kingdom• Reporting to the Managing Director and CEO • Engaged and oversaw new websites with SEO
• Wrote and developed all major policies including IT, Privacy and GDPR
• Responsible for all IT contract negotiations and security
• Helped develop new businesses
CONSERVATORY INSULATIONS NORTHWEST LIMITEDHead of IT
Aug. 2020Radcliffe, England, United Kingdom• Reporting to the Managing Director and CEO of the largest installer of Conservatory Insulation in the UK.
• Responsible for all IT equipment, systems and infrastructure as well as building an IT Team
• Engineered Integrated Electronic CRM & Sales presentation & contract management system • Installed fibre network with complete failover on Cisco Meraki infrastructure
• Introduced new automated processes saving 1 person • Created, Designed and implemented 3 new websites with SEO
• Developed new digital marketing strategy and engaged staff to implement
• Built and Managed MySQL database of all customer contacts and contracts to allow automated marketing and compliance
• Wrote and developed all major policies including IT, Privacy and GDPR
• Enhanced a complete of site back up system
• Digitally transformed core services to Cloud Platform (Google Cloud Platform)
• Responsible for all IT contract negotiations and security
• Helped develop 3 new businesses • Identified potential and Developed social media advertising to become major leads source
• Developed use of recommendations to improve SEO and exposure
• Lead training course for all staff on GDPR and security
Tile Your ConservatoryHead of Information Technology
Aug. 2020Manchester, England, United Kingdom• Reporting to the Managing Director and CEO • Identified and Remarketed business to increase revenue by 50%
• Identified potential and Developed social media advertising to become major lead source
• Responsible for all IT equipment, systems and infrastructure • Integrated Electronic CRM & Sales presentation system • Wrote and developed all major policies including IT, Privacy and GDPR
Project Solar UKHead of IT
Feb. 2016 - Aug. 2020Burton on Trent / Stockport• Corporate Lead reporting to the Financial director and CEO of the largest domestic solar installer in the UK.
• Instrumental in the promotion and development of 3 new businesses within the group. • Collaborated with CÜRV360 MD re best practice for manufacture of IOT products • Corporate expert and leader of GDPR policy implementation and practice • Implemented cyber security policies and software solutions (Including penetration testing of Network, Cloud platforms and Manufactured IOT devices)
• Digitally transformed core services to Cloud Platform (Google / Microsoft Azure)
• Implemented software overhaul to Windows 2016, Office 365, Exchange online & SharePoint platform
• Built support and development teams from the ground up • Defined and implemented group core IT strategy • Oversaw definition and implementation of ten bespoke in house systems. (PHP / Laravel / Cake)
• Introduced Dev team to Agile Scrum, using Gitlab implementing continuous improvement and continuous delivery best practise
• Responsible for online sales tools for all 5 businesses which need to be available 24/7
• Established automated test platform using Selenium, Eclipse, Java and Cucumber
• Managed three core system re-writes (ASP.NET / SQL)
• Removed repetitive data collection by refining corporate systems and developed full end to end software solution
• Negotiated new contracts for unified comms system and print solution saving 35% each
• Managed relocation of entire Head Office to purpose built site while maintaining business as usual
• Overhauled corporate infrastructure to include full resilience bringing network to enterprise class
• Lead training course for all staff on GDPR and security
Curved Air Global, Hot House Roof & Energy Ltd and Bluewave swiftIT Director
Sep. 2009 - Jan. 2016Manchester, United KingdomHead hunted into position by chairman to oversee and direct his three IT businesses Experiences
I created an electronic marketing system that established and grew the business by 300%. Introduced the telephony infrastructure that reduced call costs by 60%. Led development of numerous systems including electronic sales presenter, in house call centre solution and Sales management CRM. Presented strategic development plan to South African Govt. Delivered multiple sales presentations to corporate clients including Capita, Talk Talk, Moto and Welcome Break. Liaised with ICO regarding marketing campaigns Responsibilities
• Responsible for all facets of the organisations technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organisations technology
• Manage, direct, mentor and motivate the IT team, ensuring consistent performance management
• Pro-actively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise and its architecture
• Ensure all information technology policy, process & procedures are current and relevant
• Responsible for the definition and management of all service-related metrics (SLAs, KPIs, utilisation etc.).
• Liaising with board members, managers and staff to ensure their day to day needs are met
• Ensure Software changes comply with Group demand and are conducted in a controlled, auditable and timely fashion
• Development & maintenance of groups core systems and “Big Data” databases and their analytics
• Ensure IT function remains in budget
• Management & development of Groups communication software
• Maintaining and negotiating contracts with external suppliers
• Develop and maintain disaster recovery plan
• Ensure security protocols and network protection are robust and fit for purpose
My House GroupGroup IT Manager
May. 2008 - Sep. 2009Winsford, CheshirePromoted to oversee all IT functions for group after seeing the impact I made at Space Kitchens. Led team of 11 to support Group of businesses consisting of Zenith staybright, Weatherseal, Spectus, Space Kitchens, Premier Frames, My House Group, Job worth Doing, Latium Group Head Office and Frankly Digital with a combined turnover of £200 M. Identified need and implemented new Group WAN reducing costs by 45% and site outages by 95% whilst increasing throughput by 90%. Led development of group CRM. Produced and presented 5 year strategic IT plan to group directors. Presented and strategized with all the groups 35 directors and senior management. Oversaw and implemented IT integration with two business take overs. Managed IT budget of £3M
Space KitchensIT Manager
Apr. 2001 - May. 2008Blackburn, United KingdomLed complete overhaul of core Sales Management and CRM system. Designed and implemented corporate wan for 26 sites. Built corporate intranet which included electronic storage of all support documentation for every Kitchen contract built and was accessible throughout all sites via the intranet. Led team of 5 IT staff to support and maintain over 300 PC’s nationwide on Windows network. Implemented strategy to give each of 5 call centres complete resilience on hardware failure, reducing site outages to inside internal SLA of 99%. Developed national video conferencing suite.
Daffodil ITOperations Director / Training Manager
Sep. 1996 - Apr. 2001Carlisle, United KingdomPromoted to Operations Director. Trained customers how to use Microsoft Office from basic to advanced VBA programming levels. Developed intranet based application for Nuclear Decommissioning Agency which amalgamated the cost of decommissioning all nuclear sites in the UK.
Hull & East Yorkshire Hospitals NHS TrustAssistant Management Accountant / IT Training and Development Officer
Mar. 1994 - Sep. 1996Beverley, East YorkshireGained position to increase income while studying for my degree. Account reconciliation, journals, budgeting etc. Developed an Excel training course for colleagues, which was so successful they offered me a full time position training IT to the entire trusts staff.
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