Curved Air Global, Hot House Roof & Energy Ltd and Bluewave swiftIT Director
Sep. 2009 - Jan. 2016Manchester, United KingdomHead hunted into position by chairman to oversee and direct his three IT businesses Experiences
I created an electronic marketing system that established and grew the business by 300%. Introduced the telephony infrastructure that reduced call costs by 60%. Led development of numerous systems including electronic sales presenter, in house call centre solution and Sales management CRM. Presented strategic development plan to South African Govt. Delivered multiple sales presentations to corporate clients including Capita, Talk Talk, Moto and Welcome Break. Liaised with ICO regarding marketing campaigns Responsibilities
• Responsible for all facets of the organisations technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organisations technology
• Manage, direct, mentor and motivate the IT team, ensuring consistent performance management
• Pro-actively introduce new technology solutions for current business problems and keep abreast of new and emerging technologies and their impact on the enterprise and its architecture
• Ensure all information technology policy, process & procedures are current and relevant
• Responsible for the definition and management of all service-related metrics (SLAs, KPIs, utilisation etc.).
• Liaising with board members, managers and staff to ensure their day to day needs are met
• Ensure Software changes comply with Group demand and are conducted in a controlled, auditable and timely fashion
• Development & maintenance of groups core systems and “Big Data” databases and their analytics
• Ensure IT function remains in budget
• Management & development of Groups communication software
• Maintaining and negotiating contracts with external suppliers
• Develop and maintain disaster recovery plan
• Ensure security protocols and network protection are robust and fit for purpose