AmplitudeSenior Director of Finance
Dec. 2023 - Nov. 2024Kamiah, Idaho, United StatesI was recruited by the former CFO to transform the financial operations of the Customer Success organization, address inefficiencies, improve the overall customer experience and enhance profitability. In this role, I shifted focus of the FP&A function to that of a proactive business partner, aligning financial processes with strategic objectives. In less than six months, using effective, cross functional collaboration, I led initiatives that materially improved gross margins, streamlined reporting accuracy, and introduced scalable practices to provide the executive leadership with actionable insights. Key accomplishments included the creation of a robust capacity planning and forecasting model, optimization and profitability tracking of subcontractor usage, proactive headcount planning and forecasts, and integrated financial statements. I also instituted rigorous reporting cadences which streamlined monthly reporting which provided management with more time to implement corrective action. My detailed work in tracking ARR and producing more accurate revenue forecasts strengthened the organization’s ability to scale in an ultra-competitive SaaS market.