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Work Background
NH Dept of Agriculture, Markets & Food: Division of Weights & MeasuresProgram Assistant I and Licensing Assistant
Nov. 2022
NH Dept of Agriculture, Markets & Food: Agricultural DevelopmentReceptionist
Aug. 2021 - Nov. 2022
Concord Hospital Health SystemPatient Care Coordinator
Sep. 2018 - Jul. 2021
Concord Hospital Health SystemCall Center Associate
May. 2015 - Sep. 2018Responsibilities included: Per Diem position: answering the phone on 2 lines, collaborating with the medical staff and as well as the general public to assist with directing them to the correct office. Accurately taking all the information needed and paging it out in a timely manner. Assisting callers with the Hospital Emergency codes. Working as a team as well as an individual. Helping with vacation coverage as well. October 2015 advanced to Part Time status. December 2015 advanced to Full Time status as well as accepting more responsibilities such as Daily Duties which entailed checking the Proxy Box for the Call Center Email to see if any schedule changes were emailed. Assisting callers for schedule changes for the Concord Hospital, Concord Hospital Medical Group and other various offices that use us as their answering service and entering the changes into our web on-call database. Notifying the ER of any changes to the schedules as well. Call Center Resource Person role, which is very similar to the Daily Duties Role. Making sure the web on-call schedules are correct. The Resource Person is the direct contact person for handling any situations for the Call Center either on the evenings, weekends and holidays.
Concord MonitorOffice Manager
Sep. 2011 - Jan. 2015Concord, NHOffice Manager duties include overseeing 6 other staff members in the Customer Service department of Circulation.
Duties as a District Manager included interacting with stores and their employees to receive the newspaper returns and collect the money due for their bills. Servicing vending machines by taking the money out and fixing them if they were broken. Circulation Assistant Duties includes Assistant to the Circulation Director, Starting/Stopping Single Copy Accounts, Printing out paper work that the District Managers needed for Single Copy. Processing and printing bills for Single Copy and Carrier billing. Day End process which includes printing out the bundle tops for Distribution and putting together the paper work that the Carrier's need for the next day's paper. Collaborating with the third party vendors: Union Leader, USA Today, Laconia Daily Sun and the Caledonian. Prepare the Union Leader Bundle tops and printing out the paper work needed for the Caledonian. Printing and emailing the third party vendors their invoices, single copy draws, draw adjustments, USA Today draws inputting them into our DSI system, helping out Single Copy on short weeks, covering for the Circulation Director when on vacation. Training the current Circulation Director who took over when the previous Circulation Director retired. Covering for the counting and bank deposits. Office Manager duties include overseeing 6 other staff members in the Customer Service department of Circulation. Subbing for either Single Copy Collections or Circulation Assistant Counting and Bank Deposits.
Skills: money handling, Banking, Data Entry, Microsoft Office XP, Oracle Database, Apple Macintosh, Customer Support
The Weirs TimesCreative Director
Jan. 2006 - Sep. 2011Part Time Responsibilities include designing ads & web design. Full Time Responsibilities include collaborating with the Editor and Assistant Editor and the Sale Representatives, Answering the telephone helping customers with their Billing Questions, Advertising Questions: Home Services, Classifieds: Ad2Ad Database is used to enter the customers information and the verbiage and it goes in print and online and credit cards can be processed through this database, Run of Paper or Real Estate, Retail Sales: Books, Prints and Subscriptions, Serving the Walk-In Customers, Peachtree Accounting Program is used for printing out bills, checking on the advertising accounts: history, payments, balance and credits, Stamps.com is used for printing shipping labels and stamps, Xerox M24 Workcentre is used for printing out ads and promotions, Enter the checks received into Peachtree and print out the deposit slip, make copies of the checks, record check on receipts form if there is not a stub, Paypal.com is used for credit card processing, enter all the credit card transactions on the receipt form and make a copy of the receipt form and then staple the copied receipt form along with the copies the credit card receipts and put them in the Credit Card Folder then put the original receipt in with the deposit receipt form, Microsoft Word is used for Run of Paper & Classified Contracts, Microsoft Excel is used for Tally Sheets, worked with Faith Francis with Five County Bank in Maine: newsletter, ads and promotions, Plymouth Collections Bureau is used for Collections, Managing The Weirs Times website using Macromedia Dreamweaver, working on promotions for the special sections and Pull-Out Guides, Creating and designing ads for customers, meeting deadlines, emailing proofs to the Sale Representative or the Customer, Handling House & Trade Advertising Sales, Entering in the Gas Trades, Printing out Weekly Reports and Monthly Reports, Ordering supplies for the Xerox printer and prints.
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