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Work Background
Checkatrade.comRegulatory Change and GPDR Programme Manager
Apr. 2019 - Jan. 2020
Saint-GobainDigital Strategy Design and Delivery Programme Manager
Nov. 2018 - Feb. 2023
WowcherDirector - IT Operations
Oct. 2017 - Nov. 2018London, United Kingdom
Ladbrokes Coral GroupSenior Project Manager (Contract)
Apr. 2016 - Mar. 2017London, United Kingdom
LadbrookesProgram Manager
Apr. 2015 - Mar. 2016
GAME DigitalProgramme Delivery Manager
Jan. 2014 - May. 2015
PlaytechOperations Consultant
Feb. 2012 - Mar. 2013
Propeller DigitalConsultancy - Agile Transformation | Digital Delivery | CIO | COO | Executive Coaching
Oct. 2011 - Nov. 2018London, United KingdomSelection of assignments, 2015 and before
2015: Ladbrokes • Project Manager for the SSBT (self-service betting terminals) group
• Multiple complicated workstreams involving international partners and stakeholders
• Management of development both within Ladbrokes and contract resources abroad, delivering multiple complicated workstreams in a changing environment in time and on budget 2014-2015 Game Retail Ltd • Managing multiple projects within a complex retail environment • Business areas include supply chain management, financial systems integration and customer contact systems. • Managing complex design and development projects interfacing with the entire operational spectrum of a large multi-nation retailer
• Managing and delivering multiple high profile customer-impacting projects involving a complete restructure of VOIP communications, customer handling, order management and logistics to an on-time successful delivery before yearly peak trading 2013 - Job In A Second Ltd. - Operations Director Helping the company transition from the original product offering to a marketable solution fitting the market. Additional details on request. 2012 2013 – Playtech Ltd Operational Consultant management and development of a new Platytech product targeted at the financial betting industry. Successful delivery of a product within very tight time frames, working with company offices in multiple international overseas locations and legal market requirements to successfully launch and present the product in February 2013. 2011 – Major betting online & retail company – Develop a new CRM solution, allowing for flexible reporting of key data and increase of user value. Creation of a bespoke solution taking all the BI data sources used throughout the company to provide a one-point data mining solution to display key customer information.
Daniel Krupnik Productions / Propeller Productions LTD.Producer
Feb. 2011 - Mar. 2020United KingdomAward-winning producer based in the United Kingdom, producing Theatrical Plays & Musicals, Concerts and Tours. 2016 Saving Jason - Park Theatre, Directed by Steven Dexter
2016 Noa (Achinoam Nini) UK Tour 2015 Macbeth tour at the Neuss Shakespeare Festival
2015 Happy Ending - Arcola Theatre, Directed by Guy Retallack 2
2014 Macbeth - Bridge House Theatre, Directed by Guy Retallack 2013 Farragut North - Southwark Playhouse, Directed by Guy Unsworth
EZTraderChief Operating Officer
Oct. 2007 - Mar. 2012**This is a partial list. Full list within my CV, available upon request** • Starting out as a consultant, at the initial concept stage, I have become the companies operations director, growing the company from zero to a multimillion-dollar business sold to a U.S. publically traded company • Oversight and management of all stages of web development from concept creation to product launch • Direct management of a development team comprised of 4 in-house developers and a varying number of contract staff, product management, project management and business analysis, enhancing product value and utilising the platform to increase revenues • Direct management of the sales and retention call center, including over 20 sales and retention people working on 3 shifts, 24 hours a day, management of all staffing, instruction, goal management, KPI definition and adherence • Management of the marketing operation, including management of PPC campaigns of 4 Million US a year, across multiple advertising channels online, including PPC and Media buying, to offline marketing on print media and sponsorships • Campaign analytics and site analytics – developing better site flows to improve conversion rates across products and increase user value email marketing management – including oversight of creative, content and campaign PL data social media follow up and targeting of market influencers • In charge of the affiliate marketing department which includes 3 affiliate managers and driving them to meet and exceed the target of over %30 of revenue coming via affiliates • Management of mobile application development for all 3 major mobile platforms from concept through positive ROI
Propeller Travel ManagementChief Operating Officer
Mar. 2003 - Dec. 2011Greater New York City Area
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