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Work Background
onPeakProduct Manager
Sep. 2021Atlanta, Georgia, United States
Mass Tort SupportLitigation Paralegal
Nov. 2020Atlanta, Georgia, United StatesAssisting with the preparation, filing and service of pleadings by conducting pre-claim investigations, legal research and initial case assessments. Coordinating the collection, review and production of documents and summaries to detail findings.
onPeakHotel Industry Relations Manager
Sep. 2019 - Jul. 2020Atlanta, GACollaborated with visitors bureaus, convention centers, GSO’s and other major stakeholders while focusing on hotel sourcing and contract negotiations at both large and boutique hotels across Las Vegas, Chicago, Austin, LA, New Orleans, San Antonio, Dallas, Houston, Boston, New York, Atlanta, and other major conference cities. Leveraged years of strong relationship-building with hotels and national brand sales representative, buying power, and knowledge of market, trends, and each destination's hotel offerings to match each client‘s particular demographics and revenue goals with the perfect hotel set. >Out of 35+ account executives across 3 offices, one of only 5 that also sourced, negotiated, and contracted all hotel room blocks, rates and space needs on behalf of client while continuing to work with internal sales team on assigned accounts
onPeakAccount Executive
Mar. 2017 - Sep. 2019Atlanta, Georgia, United StatesServed as a high-energy, strategy-focused account advisor for high-profile tradeshows and city-wide events, focusing on housing services that simplify the complex hotel reservation process for event attendees and exhibitors. Built, nurtured, and sustained the overall client relationship. Managed account lifecycle — from the initial contract to leading and partnering with internal and external teams to strategically plan each customer’s roadmap for success, and crafting creative solutions in managing room blocks and rates including collaborating with Marketing to identify effective marketing initiatives. Created revenue projections, identified cost savings initiatives, and managed budgets – including periodic re-forecasting at program benchmarks by proactively analyzing performance against history. Major focus on inventory control by building or updating room blocks, hotel profiles and rates in Compass and Galileo. >Achieved 4.8 out of 5.0 client satisfaction score for 3 years.
>Coordinated between 7 to 10 client accounts simultaneously with a hotel set of between 4 – 35 hotels for each account, while training and managing internal teams of up to 10 support staff for each account not including hotel onsite contacts
>As a result of serving as a Trainer and Liaison between Account Management and Operations, accuracy for revenue reporting and follow-up increased by 20%
Proof of the PuddingAccount Executive
Aug. 2015 - Mar. 2017Atlanta, GAEnsured the provision of world-class service to a portfolio of customers planning corporate or social events throughout Atlanta and seeking the culinary innovations of one of the city’s most renowned and top catering services. While focusing on building long-term client and vendor relationships, managed every facet of the customer experience -- from the initial lead, negotiation, upselling, managing payments, credit transactions, refunds and vendor PO’s and launching the event without a hitch. Personally attended all booked events throughout the city – coordinating staff and vendors and serving as go to on-site Operations Manager. >Selected to manage not only events at the company’s only managed venue, but also the company’s lowest-revenue-producing account; completely revised the pricing structure, created Standard Operating Procedures (SOPs), and revised the contract agreement for all catering services – resulting in this account experiencing a 300% revenue growth within just 12 months.
onPeakAccount Manager
Apr. 2014 - Aug. 2015Atlanta, Georgia, United States
Starwood Hotels & Resorts Worldwide, Inc.Group Sales
Sep. 2012 - Apr. 2014Corporate• Pre-qualify all incoming group and catering leads, quote rates and availability and follow through to resolution while tracking space optimization
• Compose, edit and negotiate contracts, proposals and addendums
• Process billing, commissions, rebates, deposits, etc
• New Business Development Champion - identify and pursue new business sales opportunities through group analysis, networking, following up on new and existing accounts, participate and champion in sales incentives such as sales blitzes, and creating prospect lists for targeting and tracking
• Site Champion - coordinating all site inspections of property for prospect clients
• Participate in daily business review meeting, training and other sales related meetings as required
• Liaison between numerous 3rd party vendors by identifying specific client needs for all seven properties within the Starwood Atlanta Metro Market.
• Regular interaction across business units, including, hotel operations, revenue management, conference services, as well as sub-groups including group, catering, and business transient.
• Key accounts & markets include Pharmaceutical/Biotech, High-Tech, & The Coca-Cola Company
Starwood Hotels & Resorts Worldwide, Inc.Night Auditor & Overnight Hotel Manager
Dec. 2011 - Oct. 2012St. Regis AtlantaProcess expenses, balance reports, and ensure proper revenue & payment on accounts credited
Participate in sales incentives and proposals
Function as Manager on Duty to ensure excellent guest service to in-house and external guests
Support sales, catering, and banquets by contributing a professional environment for VIPs Co-developed comprehensive training manual for employee and operations standards
Starwood Hotels & Resorts Worldwide, Inc.Front Desk & Guest Service Agent
Dec. 2010 - Dec. 2011The St. Regis AtlantaActed as a liaison between all departments, interacted with guests while maintaining 5-star, 5-diamond standards, and supported and assisted concierge by maintaining up to date information of hotel and area venues and events, including services such as air travel and car rental. Focused on creating additional revenue by upselling room types and rates.
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