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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Lightning Step TechnologiesQuality Assurance Automation Lead
Aug. 2024Quito, Pichincha, Ecuador- Development of quality control automation strategy from scratch.
- Personnel management in 3 countries.
- Development and creation of test cases for medical and financial software.
- Automation update with release flow.
- Decrease in regression time by 82% compared to the previously established manual system.
Lightning Step TechnologiesPHP Developer
Mar. 2023 - Aug. 2024Houston, Texas, United States- Junior Developer in the Clinical area.
Lightning Step TechnologiesSenior Technical Support Manager
Nov. 2022 - Aug. 2024Houston, Texas, Estados Unidos- Team leader for support agents. Initial headcount 4 to actual of 12.
Main achievements: - Standardized CRM processes for internal and external stakeholders to leverage current business tools as Helpscout and Jira Platform.
- Developed playbooks for processes and team learning. - Because of Lightningstep North America clients growth, support area was impacted and need change of team structure and agility. These was effectively implement by splitting the team with two supervisor with 5 direct reports. Productivity increased 160% per agent.
ZenChartsSenior Technical Support Manager
Nov. 2022 - Aug. 2024Boca Ratón, Florida, Estados Unidos- Coordination and development of processes for a support team with members in 3 countries.
- Coordination in the function of the company with Lightning Steps Technologies LLC., where we extract all the clients from one EMR and import them to the other together with all their medical history.
Lightning Step TechnologiesIT Support Specialist
Aug. 2021 - Nov. 2022Houston, Texas, Estados Unidos- Responsable for solving front end support tickets. Best team performer.
- SQL correction and assistant coordinator for support team members.
- Developed SLQ techniques by studying and practicing in MIT.
TODOTERRENOPrincipal CEO
Nov. 2017 - Dec. 2021Ecuador- Business development in the industrial security industry in vehicles for mines and oil.
- Management of administrative and production personnel for the manufacture and installation of security accessories.
- Re-invention of the business during the pandemic, we were able to use our machinery to build and market sanitation equipment for homes and businesses.
Comparte EcuadorField Coordinator
Apr. 2016 - Nov. 2016Ecuador- Coordination for the construction of emergency shelters after the earthquake that the coast of Ecuador suffered in 2016.
- Management of volunteers.
- Coordination of arrival, reception, warehouse and use of food, tools, construction materials, etc.
- Development and execution of reconstruction, social aid and economic reactivation projects.
XC RALLY TEAMProfessional Athlete
Feb. 2014 - Nov. 2022Ecuador- National Rally Champion 2022.
- Semi Finalist Drivers Challenge LATAM 2015.
- First Ecuadorian in Auto in the Dakar Rally 2014.
- Second Place in the 2013 World Championship.
Braaap Turismo de AventuraChief Executive Officer
Feb. 2012 - Feb. 2020Ecuador- Development and execution of tours in Ecuador and Peru.
- Execution of tours as a leading guide focused on adventure tourism.
- Development of workflow for AAA+ adventure tourism with social and environmental responsibility.
- More than 60 tours sold and carried out with an average of 20 clients.
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