Novotel HotelsSenior Quality Service Executive and Loyalty Ambassador
May. 2014 - Nov. 2016SingaporeEnsuring high standards of service quality are consistently carried out and align with the Standard of Procedures. Highly responsible in engaging the Customer Experience and Loyalty program at the back-end to achieve the KPI target.
Coach, guide and conduct training for the Front Office junior staffs in Loyalty and Membership program.
Handling email correspondences with regards of general queries, complaints, feedback, and loyalty program.
Handling administrative back-office duties, such as : generating reports, preparing welcome letters for VIP's, daily/weekly/monthly Front Office department reports and any other ad-hoc duties.