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Work Background
Office Operations Manager
Varsity Group Asia PacificOffice Operations Manager
Mar. 2023 - Jan. 2024Singapore, Singapore
Executive Assistant To Chief Executive Officer
AllianzExecutive Assistant To Chief Executive Officer
Oct. 2021 - Dec. 2022
Team Assistant
AllianzTeam Assistant
Feb. 2019 - Nov. 2021Provide full support to Head of Asset Management and its Directors. Provide full support to CEO in the absence of its EA.
Customer Service Executive
AllianzCustomer Service Executive
Dec. 2016 - Feb. 2019SingaporeCorporate Real Estate Services
Senior Quality Service Executive and Loyalty Ambassador
Novotel HotelsSenior Quality Service Executive and Loyalty Ambassador
May. 2014 - Nov. 2016SingaporeEnsuring high standards of service quality are consistently carried out and align with the Standard of Procedures. Highly responsible in engaging the Customer Experience and Loyalty program at the back-end to achieve the KPI target. Coach, guide and conduct training for the Front Office junior staffs in Loyalty and Membership program. Handling email correspondences with regards of general queries, complaints, feedback, and loyalty program. Handling administrative back-office duties, such as : generating reports, preparing welcome letters for VIP's, daily/weekly/monthly Front Office department reports and any other ad-hoc duties.
Leading Stewardess
Singapore AirlinesLeading Stewardess
Jan. 2000 - Jul. 2011Ensure the safety and comfort of the passengers. Provide high level standard of personalized service. Ensure and monitor the cabin services are professionally delivered and well executed within the given time frame. Coach, guide and teach the junior staff. Resolve and conclude any significant issues during flight in a voyage or incident report. Provide performance appraisal report.
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