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Work Background
NRS Injury LawOffice Manager
Oct. 2023Euclid, Ohio, United States
NRS Injury LawAdministrative Assistant
Aug. 2018 - Nov. 2023Euclid, OHCalculate and prepare monetary awards for clients on their Workers’ Compensation cases. Process checks for NRS Injury Laws’ account. Schedule client appointments for check disbursement. Meet in-person with clients to deliver checks. Communications with clients, doctors, BWC, etc. Faxing, scanning and copying of documents into the Needles database. Maintain vacation and sick day schedules for all employees. Send out checks for our co-counsel fees and other duties as assigned.
Short Sale ProcessorsShort Sale Specialist
Sep. 2012 - May. 2018Cocoa Beach, FLIntake clients from listing agents and manage the entire short sale process. Gather and complete all necessary documentation. QC all documentation from clients to ensure accuracy, collect and file property information, make first contact with lenders, work with title companies on HUD’s, titles and judgments and follow through on all appraisals, negotiations, sales and closing documentation. Review guidelines and requirements for each lender worked with to ensure files are processed according to mortgage type, i.e. Conventional, FHA, VA, etc.
Affiliated Computer Services, Inc. / XeroxLearning Operations Manager
Sep. 2008 - Jan. 2010Cleveland/Akron, Ohio AreaProject Manager for Ernst & Young. Deployed and supported all soft skill courses provided to over 5,000 Ernst & Young employees including all logistical management, CPE processing and data processing and analysis. Partnered with an ACS project manager to define and map processes for automatically uploading the SkillSoft web-based learning courses; tracking and accurately reporting all classes within 48 hours. Increased organization and efficiency by creating and implementing a process for updating the EY Leads SkillSoft catalog for employees to view and select available courses. Learned, implemented and managed the training system tool, TRACOM (LMS Oracle based). Coordinated and managed annual tradeshow and three learning events per year; creating the concept for and executing all design and materials for the booth. Processed and followed-up with leads, transferring qualified clients to Sales Managers to acquire new business. Participated as a key member of an onsite team that runs national programs such as “Leadership Forum and Milestones.”
Sherwin WilliamsTraining Manager
Sep. 2005 - Aug. 2008Cleveland, OhioCreating and managed training for store employees. Creating accredited courses with IACET, which allowed employees to use company classes as college credit. Trained new employees in the Stores Group on how to use their internal systems. Updated all training materials for the Stores Group. Facilitated the Stores Group National Sales Meetings and Trade Shows, which included group reservations, booth planning, booth set ups, booth themes, client materials, etc. Then processed all leads from the trade shows and provided them to the designated sales reps.
PPG IndustriesTraining Manager / Marketing Services Specialst
Jan. 1997 - Jan. 2005Cleveland, OH / Pittsburgh, PAProduce domestic and international training programs, tradeshows and national sales meetings across four industrial business units. Updated and implemented new training materials for all departments, producing a series of educational CD’s and demos for all staff to complete remotely to save on travel and meeting costs. Managed high-volume annual tradeshow events; creating the concept for and executing all design and materials for the booth. Processed and followed-up with leads, transferring qualified clients to Sales Managers to acquire new business Co-created and managed a global marketing campaign for the Color Trends division; communicating with Asian department heads to educate them on new product details and training concepts.
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