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Work Background
Leah Jay Client Specialist
Aug. 2024Newcastle, New South Wales, Australia
Stone StrataFinance Administration Manager
Oct. 2022 - Mar. 2024Wamberal, New South Wales, Australia
Home Trades Hub AustraliaClient Onboarding Representative
May. 2022 - Oct. 2022Australia
VariedOffice Temporary
Jan. 2021 - May. 2022Central Coast, New South Wales, Australia
MIRAIT Technologies AustraliaProject Administrator
Mar. 2020 - Dec. 2020Central Coast, New South Wales, Australia• Managing daily administrative functions of NBN construction.
• Liaising with stakeholders and internal staff to complete projects in a timely manner.
• Collecting and analysing project data and reporting on outcomes.
• Advising senior management on matters requiring escalation.
• Implementing directions of senior management.
• Processing invoices and purchase orders.
• Managing project documentation and contracts, raising issues and implementing necessary changes.
• Providing daily support to project team • Overseeing work performed by contractors and reporting on variations.
• Assisting Project Managers with budgeting, regular reporting, and payment claims.
VariedOffice Temporary
Mar. 2019 - Mar. 2020Central Coast
Oliver's Real FoodPERSONAL ASSISTANT AND FINANCIAL CONSULTANT (Redundancy due to staff cutbacks)
Aug. 2018 - Mar. 2019Wyong, New South Wales, Australia• Performed PA tasks for Chief Operations Manager and accountant such as diary management, draft documentation, filing and email management. • Assisted accountant with financial management. • Completed financial tasks such as transactions and reporting.
• Monitored entered data and reported on company monthly accruals and reconciliations of balance sheet.
• Entered, maintained and reported on Accounts Payable and Receivable.
• Assisted in implementation of data migration from Xero to Netsuite. • Prepared and drafted communications on behalf of manager. • Assisted Chief Operations Manager to complete strategic and operational projects.
• Managed correspondence via phone calls and emails. • Organised and planned meetings. • Maintained a clear understanding of company and key personnel.
Stone Real Estate Erina & Ettalong BeachPERSONAL ASSISTANT AND SALES AGENT
Mar. 2017 - Aug. 2018• Assisted Principal in the successful sales processes.
• Regularly liaised with principals and provide strategic planning advice when required. • Negotiated between vendors and buyers to ensure best outcomes for both parties. • Liaised with internal and external stakeholders such as legal entities. • Diary management for principal and staff. • Worked as a licenced Sales Agent from February 2018
• Developed and implement new business systems and procedures. • Completed trust accounting for Strata, Property Management and Sales
• Maintained company Financial Management Systems. • Managed company Payroll.
• Attend client communication for sales, property management and strata. • Completed PA tasks for company Principal.
nib GroupCUSTOMER CARE CONSULTANT (Contract)
Oct. 2016 - Mar. 2017• Provided service to a wide range of customers. • Responded to a variety of customer enquires via phone.
• Assisted customers with queries about products and services, their policy coverage, and policy interpretation.
• Proactively managed complaints or disputes with a customer focus. • Communicated across internal teams to ensure swift resolution of traveller matters.
• Maintaining customer records in a professional manner. • Worked within a high-pressure customer service environment. • Built and maintained internal and external stakeholder rapport. • Achieved targets and Key Performance Indicators. • Worked within company’s procedures and protocol.
Accom PropertyFINANCE, SALES AND PERSONAL ASSISTANT
Jul. 2014 - Sep. 2016Terrigal NSW• Worked as a PA to Sales, Human Resources and Finance Departments. • Developed and implemented new sales procedures to assist in company’s success. • Attended to client communication in sales and property management
• Performance PA tasks for company principal such as drafting of documents and reporting. • When directed negotiate with internal and external stakeholder such as vendors and buyers.
• Maintained company advertising, both print and online in a professional manner. • Meet and achieved sales targets. • Managed the company diary for all staff.
• Managed correspondence via phone calls and emails. • Organised and planned meetings.
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