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Work Background
Client Specialist
Leah Jay Client Specialist
Aug. 2024Newcastle, New South Wales, Australia
Finance Administration Manager
Stone StrataFinance Administration Manager
Oct. 2022 - Mar. 2024Wamberal, New South Wales, Australia
Client Onboarding Representative
Home Trades Hub AustraliaClient Onboarding Representative
May. 2022 - Oct. 2022Australia
Office Temporary
VariedOffice Temporary
Jan. 2021 - May. 2022Central Coast, New South Wales, Australia
Project Administrator
MIRAIT Technologies AustraliaProject Administrator
Feb. 2020 - Dec. 2020Central Coast, New South Wales, Australia• Managing daily administrative functions of NBN construction. • Liaising with stakeholders and internal staff to complete projects in a timely manner. • Collecting and analysing project data and reporting on outcomes. • Advising senior management on matters requiring escalation. • Implementing directions of senior management. • Processing invoices and purchase orders. • Managing project documentation and contracts, raising issues and implementing necessary changes. • Providing daily support to project team • Overseeing work performed by contractors and reporting on variations. • Assisting Project Managers with budgeting, regular reporting, and payment claims.
Office Temporary
VariedOffice Temporary
Mar. 2019 - Feb. 2020Central Coast
PERSONAL ASSISTANT AND FINANCIAL CONSULTANT (Redundancy due to staff cutbacks)
Oliver's Real FoodPERSONAL ASSISTANT AND FINANCIAL CONSULTANT (Redundancy due to staff cutbacks)
Aug. 2018 - Mar. 2019Wyong, New South Wales, Australia• Performed PA tasks for Chief Operations Manager and accountant such as diary management, draft documentation, filing and email management. • Assisted accountant with financial management. • Completed financial tasks such as transactions and reporting. • Monitored entered data and reported on company monthly accruals and reconciliations of balance sheet. • Entered, maintained and reported on Accounts Payable and Receivable. • Assisted in implementation of data migration from Xero to Netsuite. • Prepared and drafted communications on behalf of manager. • Assisted Chief Operations Manager to complete strategic and operational projects. • Managed correspondence via phone calls and emails. • Organised and planned meetings. • Maintained a clear understanding of company and key personnel.
PERSONAL ASSISTANT AND SALES AGENT
Stone Real Estate Erina & Ettalong BeachPERSONAL ASSISTANT AND SALES AGENT
Mar. 2017 - Aug. 2018• Assisted Principal in the successful sales processes. • Regularly liaised with principals and provide strategic planning advice when required. • Negotiated between vendors and buyers to ensure best outcomes for both parties. • Liaised with internal and external stakeholders such as legal entities. • Diary management for principal and staff. • Worked as a licenced Sales Agent from February 2018 • Developed and implement new business systems and procedures. • Completed trust accounting for Strata, Property Management and Sales • Maintained company Financial Management Systems. • Managed company Payroll. • Attend client communication for sales, property management and strata. • Completed PA tasks for company Principal.
CUSTOMER CARE CONSULTANT (Contract)
nib GroupCUSTOMER CARE CONSULTANT (Contract)
Oct. 2016 - Mar. 2017• Provided service to a wide range of customers. • Responded to a variety of customer enquires via phone. • Assisted customers with queries about products and services, their policy coverage, and policy interpretation. • Proactively managed complaints or disputes with a customer focus. • Communicated across internal teams to ensure swift resolution of traveller matters. • Maintaining customer records in a professional manner. • Worked within a high-pressure customer service environment. • Built and maintained internal and external stakeholder rapport. • Achieved targets and Key Performance Indicators. • Worked within company’s procedures and protocol.
FINANCE, SALES AND PERSONAL ASSISTANT
Accom PropertyFINANCE, SALES AND PERSONAL ASSISTANT
Jul. 2014 - Sep. 2016Terrigal NSW• Worked as a PA to Sales, Human Resources and Finance Departments. • Developed and implemented new sales procedures to assist in company’s success. • Attended to client communication in sales and property management • Performance PA tasks for company principal such as drafting of documents and reporting. • When directed negotiate with internal and external stakeholder such as vendors and buyers. • Maintained company advertising, both print and online in a professional manner. • Meet and achieved sales targets. • Managed the company diary for all staff. • Managed correspondence via phone calls and emails. • Organised and planned meetings.
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