Kara Morgan, as a Customer Service Consultant at nib Group, your primary role is to ensure customer satisfaction and retention by providing excellent service and resolving customer issues promptly. Your daily tasks involve handling customer inquiries, explaining product features, and actively participating in sales and marketing initiatives. You also play a crucial role in gathering customer feedback and working with the team to improve service delivery. You are expected to maintain a thorough knowledge of nib Group's products and services, and adhere to the company's policies and procedures. Your performance greatly impacts the company's reputation and customer loyalty.More...
Jon Whitby
Head of Performance and Data@Marlee (Fingerprint For Success)
Verified
I’m a senior leader with 18+ years of experience across SaaS, insurance, and travel — specialising in customer experience, growth, and digital performance. I connect the dots between user insight, behavioural data, and commercial strategy to design experiences that deliver measurable impact.
From building single customer views and launching lifecycle programs to leading global teams and managing eight-figure budgets, I’ve helped brands scale sustainably. My background in UX and design keeps me close to the user, while my love of data ensures every decision drives results.
I lead with curiosity, think big, and act fast — empowering teams to create customer experiences that actually move the needle.More...
Donna Ford
Administration and Finance
Verified
As Donna Ford, I have successfully streamlined administrative processes, improving efficiency and productivity within the organization. I have also managed financial operations, including budgeting and financial reporting, ensuring the company's financial health. I have implemented cost-saving strategies that have significantly reduced expenses. Additionally, I have led teams, fostering a positive work environment and boosting employee morale. My excellent organizational and communication skills have enabled me to effectively coordinate tasks and maintain strong relationships with stakeholders.More...