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Work Background
DFASAccounting Technician
Mar. 2019Cleveland, Ohio, United StatesEarning accounting skills from performing duties such as financial verification, accounting adjustments, and ensuring audit readiness. Increasing data entry skills by gathering, checking, and interpreting data from a variety of databases. Earned financial management certification. Provides customer service via phone and email. Developed and honed accounting expertise through key responsibilities including financial verification, executing accounting adjustments, and maintaining audit readiness. Enhanced data entry proficiency by collecting, verifying, and analyzing data from multiple databases. Delivered exceptional customer service through effective communication via phone and email, ensuring client satisfaction and support. • Resolved payment issues on over $50 million of invoices per quarter by analyzing discrepancies, collaborating with vendors, and implementing corrective actions, ensuring accurate and timely financial processing. • Earned certification in financial management and team leadership through the federal government’s training program by completing rigorous coursework and assessments, enhancing expertise, and showcasing a dedication to professional growth. • Managed 45% of the workload for a special department project valued at $40.5 million by prioritizing tasks, streamlining processes, and ensuring compliance, contributing significantly to the project’s successful completion.
DFASCustomer Care Center
Oct. 2018 - Mar. 2019Cleveland, Ohio, United StatesGrew self-management and customer service abilities while maintaining consistent performance under pressure in a fast-paced environment, meeting daily quotas without compromising accuracy or empathy. Achieved rapid call turnover by streamlining conversations and addressing customer needs promptly. Delivered precise and reliable information to customers, ensuring clarity and enhancing trust in company processes and services. • Answered and resolved over 100 customer inquiries daily by efficiently managing high call volumes, utilizing effective communication skills, and maintaining exceptional service quality, resulting in increased customer satisfaction.
Cleveland Metropolitan School DistrictPayroll Specialist
Dec. 2015 - Jul. 2017Cleveland, OhDeveloped customer service expertise through managing employee payroll inquiries via phone and email. Enhanced accounting proficiency by meticulously preparing annual payment information. Improved auditing and data entry capabilities by conducting thorough reviews of payroll documents before processing payments. • Maintained a database of hundreds of personnel by accurately inputting and verifying data to calculate payment amounts, ensuring precision in payroll processing and minimizing errors. • Processed over 4,000 documents for internal auditing by systematically reviewing, organizing, and verifying records, contributing to compliance and streamlined audit preparation.
Medical MutualCommunity Outreach Intern
May. 2014 - Aug. 2014Cleveland, OhioHoned project management expertise through active support of the Community Outreach Department, contributing significantly to team projects and initiatives. Enhanced professional communication capabilities by producing high-quality communications tailored for both internal and external audiences. Acquired comprehensive planning and coordination skills by successfully organizing and managing volunteers for various sponsored events and projects, ensuring smooth execution and positive outcomes. •Led a team of 15 volunteers on a company-sponsored outreach project by coordinating five community-enhancing tasks, fostering collaboration, and achieving project goals that positively impacted the local community.
Cost Plus World MarketCashier
Jun. 2012 - May. 2014Mayfield Heights, Ohio, United StatesDeveloped visual marketing expertise by designing and setting up eye-catching merchandise displays across multiple departments, enhancing product visibility and driving customer engagement. Strengthened customer service skills by professionally addressing customer inquiries, providing tailored assistance, and ensuring a positive shopping experience. Demonstrated accuracy and reliability in handling monetary transactions, including processing payments and managing cash registers with precision.
McDonald's CorporationCrew
Feb. 2011 - Jun. 2011Willoughby Hills, OhioGained customer service experience by taking orders and accurately processing money transactions in a fast-paced environment.
Parker HannifinAccounts Payable Clerk
Jun. 2009 - Aug. 2011Mayfield Heights, OhioThis position as a summer intern was offered to me three times. Strengthened customer service expertise by effectively confirming and verifying financial information for vendors, ensuring accuracy, and fostering trust in financial transactions. Enhanced auditing and data entry proficiency by accurately scanning, auditing, and filing an average of 80 invoices daily, maintaining precise records and streamlining workflows. Gained administrative experience by preparing correspondence for vendors, demonstrating attention to detail, and effective communication skills.
Parker HannifinAccounts Payable Clerk- Corporate Work Study Program/High school
Sep. 2005 - Jun. 2009Mayfield Heights, OhioPlease see above Parker experience.
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