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Work Background
OracleCloud Solution Manager
Sep. 2021BrazilReporting to the Consulting Practice Director
Led consulting staff of 20+, hiring, selecting talents and driving performance, ensuring technical development and efficient resource planning.
Delivered complex CX solutions alongside with best practices implementations for strategic customers for a variety of industries, especially telco and utilities.
LGebin EngenhariaOwner and Engineer
Feb. 2018 - Sep. 2022Curitiba Area, Brazil∙ Development of residential, commercial and industrial electrical projects and projects of photovoltaic energy systems Relevant Projects ∙ Manufacture of more than 15 residential, commercial and industrial electrical projects
OraclePrincipal Consultant
Nov. 2014 - Nov. 2021Curitiba Area, Brazil∙ Reporting to the Consulting Practice Leader
∙ Survey and analysis of business and systems requirements, solution architecture involving CRM applications, Middleware, Order Management, Ticket Management and Field Service Management
∙ Integration of the systems involved in the solution, leading the client analysts involved in the project
∙ Presentation of the solutions for the tactical and strategic levels: definition of scope until delivery of the solution
∙ Development and administration of training for all levels of the OFSC application for the Brazil and Latin America team
∙ Elaboration and estimation of effort and definition of scope of solution involving Field Service Management application for commercial proposals
∙ Consulting in the analysis of problems, proposal of solutions and improvements of systems and processes
∙ Preparation of assessment reports and presentation of results Relevant Projects ∙ Leadership in the implementation of software solutions and applications as a service "SaaS" in more than 8 clients
∙ Implementation support in 5 clients with national operations in the following segments: Telecom, Transportation of Securities, Banking Systems, Fleet and Retail Monitoring in Brazil, Mexico, Chile and Argentina
∙ Planning and execution of the training program for telecommunications analysts with operations in 5 Latin American countries and development of the material and implementation of Spanish classes Results ∙ Implementation of 10 complete Field Service Management (OFSC) implementations in Brazil, Mexico, Argentina and Chile, including training and qualification of operational and administrative teams
∙ Two complete assessments focused on solving problems of systems and business processes
∙ Implementation of approximately 80% of solution proposals
∙ Increase of loyal customers to 100% and demanding new service proposals
OraclePrincipal Consultant
Nov. 2014 - Nov. 2021Curitiba Area, Brazil
TOA TechnologiesBusiness Systems Analyst
Jul. 2012 - Nov. 2014Cleveland/Akron, Ohio Area∙ Reporting to the Delivery Director in Latin America
∙ Business process consulting, business requirements survey workshops and systems ∙ Preparation of technical documentation for specification of business rules and system requirements for foreign development teams
∙ Definition of complex mission-critical systems solution architectures in the SaaS model
∙ Consulting for the change management process Relevant Projects ∙ Leadership in the definition of GVT operator field operation business processes for the implementation of the new Field Service Management tool in 2012
∙ Responsible for the documentation of all operations business processes and presentation of the material to the team of developers, solution architects and board of directors in the technological development unit of the company in Ukraine Results ∙ Definition of documentation in Portuguese and English in more than 20 field operation processes for the national customer operation, all system requirements and integration with legacy systems
∙ Presentation of all processes and requirements in English for a multidisciplinary team with more than 15 developers, software engineers, analysts and directors in Ukraine
GVT – Global Village TelecomProjects Coordinator
Oct. 2011 - Jul. 2012Curitiba Area, Brazil∙ Reporting to the Senior Operation Process Manager and responsible for a team of 14 employees. Relevant Projects ∙ Conducting strategic projects in the area of operations
∙ Implementation of new business support systems: preparation of RFP in conjunction with IT, hiring, preparation of feasibility analyzes of organizational restructuring and execution of the analyzes Results ∙ Evaluation and successful choice of the field operations management tool that supports the operation of more than 18 thousand field technicians to date
GVT – Global Village TelecomBusiness Analyst Consultant
Apr. 2011 - Oct. 2011Curitiba Area, Brazil
GVT – Global Village TelecomSenior Business Analyst
Aug. 2010 - Apr. 2011Curitiba Area, Brazil
GVT – Global Village TelecomSenior Process and Quality Analyst
Jul. 2009 - Aug. 2010Curitiba Area, Brazil
TechResult IT SolutionsInfrastructure Supervisor
Mar. 2008 - Jun. 2009Curitiba Area, Brazil
GVT – Global Village TelecomTelecommunications Technician
Mar. 2005 - Feb. 2008Curitiba Area, Brazil
TECPAR – Instituto de Tecnologia do ParanáCNPq Scholarship Holder
Apr. 2004 - Jan. 2005Curitiba Area, Brazil
SiemensEstagiário
Jan. 2002 - Jan. 2002
GVTMaintenance and Instalation Supervisor
Jul. 2000 - Jul. 2001Curitiba Area, Brazil
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