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Work Background
Sun LifeSenior Client Journey and Service Designer
Feb. 2022Toronto, Ontario, Canada
Holland Bloorview Kids Rehabilitation Hospital FoundationCatalyst Council Member
Dec. 2018Toronto, Canada Area- Leveraging an extensive personal network across the health care system to provide partnership opportunities for the HBKR Foundation, and coordinating events aligned to existing and emerging awareness campaigns led by the Foundation (i.e. Capes for Kids and #DearEverybody).
Patient-Family Centered Care Community of LearningCo-Chair and Executive Team Member
Sep. 2018 - Sep. 2021Canada- Provided management and direction for a community of patients, family members, caregivers, and health professionals leading work in patient and family advisory program development in Canadian hospital, home, and community care organizations. - Responsibilities included gathering voices from the Community on emerging issues regarding patient-family advisory experiences, and leveraging this to establish annual themes for the quarterly meetings (20-30 in person, 20-30 remote), securing presenters, and facilitating discussion.
Digital Health CanadaCommunity Lead - Patients in Tech, A Digital Health Canada Community of Action
Dec. 2017 - Feb. 2020Canada- Led a national Community of Action focused on bringing the values, best practices, and resources of patient and family partnership / advisory programs into digital health technology companies (ranging from start-ups to larger, mature organizations); the goal is a Canadian health system where patients, family members, and caregivers have authentic partnership opportunities in all health technology companies, at all levels of the product design and management lifecycle. - Early responsibilities included socializing the Community’s unique value contribution, goal, strategy, objectives, and tasks, with key supporters Elizabeth Keller and Darren Larsen (OntarioMD) and Community sponsor Mark Casselman (Digital Health Canada), developing end-to-end project plan and timelines, and recruiting subject matter experts from across Canada (patients, caregivers, patient engagement professionals, and health technology leaders). - Responsibilities included gathering insight and experiential knowledge assets from the recruited subject matter experts, synthesizing the content, and presenting the end-product both via a Whitepaper and during national conferences (e.g. eHealth 2019).
OntarioMDBusiness Analyst - EMR Validation
Jul. 2017 - Feb. 2022150 Bloor Street West- Worked directly with EMR Vendor clients and their EMR Products for over four years and across twelve EMR Vendor clients and thirteen EMR Products. Continuing to provide these consultation and education services with the purpose of strengthening their alignment to provincial requirements and ensuring capacity to integrate these applications with larger EHR data assets (i.e. Ontario’s Lab, Immunization, Health Report repositories). - Worked with technical and vendor engagement leads in provincial integration projects to connect EMR products to emerging Ontario repositories and data assets (i.e. eConsult and Digital Health Drug and Immunization Repositories). - Vendor Support: Provided support for EMR Vendors regarding the overall EMR Validation (and larger Certification) Process and all required activities in each stage, ranging from business process guidance to technical-level support for functional requirements and discrete data element structure and exchange protocols. - Educational Leadership: Authored and presented educational sessions for new EMR Vendors pursuing OntarioMD’s EMR Certification for their EMR Product, focusing on crucial lessons-learned from past Conformance and Functional Validation experiences.
Centre for Addiction and Mental Health (CAMH)Business Analyst
Jan. 2017 - Apr. 2017250 College Street- Partnered with the Slaight Centre’s Outpatient Team to design, implement, support, and evaluate a new Patient Intake and Consultation Process, with the goals that 100% of patients are provided a consultation within 5 days of initial referral, a maximum of 20% of referrals are declined or redirected, and 90% of new referrals are assessed for research opportunities - Produced documentation for Outpatient Team including: Present and Future State Process Maps, Implementation Requirements (Business and Technical Specifications), and Active Client Data Analysis and Workload Assessment
Canadian Institute for Health Information (CIHI)Assistant Project Manager - Paid Practicum
May. 2016 - Dec. 20164110 Yonge Street- Managed the Enhancement Project for CIHI’s corporate-wide systems development lifecycle methodology; conducted budgeting and resourcing for the project (c. $150,000), chaired 5 working groups to plan and execute the deliverables, and simultaneously designed more than 30 templates, tools, and resources for updated ‘look and feel’ and compliance to corporate and industry standards - Managed the planning, implementation, and evaluation of the corporate-wide Architecture Gating Process (project budget c. $150,000), leading to approximately 90% of CIHI’s systems development projects being gated and assessed for compliance to architectural best practices and standards (including online accessibility requirements and Accessibility for Ontarians with Disabilities Act compliance)
Holland Bloorview Kids Rehabilitation HospitalProject Lead
Jul. 2015 - Sep. 2015150 Kilgour Road - Synthesized client and family engagement and partnerships best practices to produce a toolkit of processes, templates, and educational modalities designed to facilitate authentic, educational, and seamless partnerships; the toolkit is utilized by research staff seeking to collaborate with the hospital’s clients and families to co-design research proposals and formal studies
VHA Home HealthCareProject Coordinator
May. 2015 - Sep. 201530 Soudan Avenue- Planned and executed 2 full service gap and client/family engagement strategies dedicated to expanding the scope of services of the Community Support Program, namely for caregivers of people with dementia and children with complex health needs - Provided reports as a summary of research and engagement results, which led to a recommendation for program expansion approved for funding (c. $50,000); roll-out began in August 2015
VHA Home HealthCareClient Voice Project Assistant
Jul. 2014 - Oct. 201430 Soudan Avenue- Conducted literature reviews, client and family interviews, and consultations with leaders in client and family engagement, synthesized content to establish a comprehensive process and set of resources for identifying and on-boarding clients and families to VHA task groups, advisory councils, and larger committees across Ontario - Resulted in the creation of an end-to-end engagement toolkit, comprised of step-by-step guidelines, engagement resources and documentation templates, as well as communication media, which continue to be used by VHA’s Client Voice Steering Committee
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