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Work Background
Cinch + StrikeFounder & Director
Feb. 2019Tauranga, Bay of Plenty, New Zealand
Dimension Data New ZealandBusiness Optimization & Alliance Manager
Jan. 2019 - Aug. 2019Auckland, New Zealand
Dimension Data New ZealandSales Fulfillment Team Leader
Jun. 2018 - Jan. 2019Auckland, New Zealand
Dimension Data New ZealandEnterprise Account Manager
Jan. 2018 - Jun. 2018Auckland, New Zealand
Dimension Data New ZealandSales Administrator
Sep. 2017 - Dec. 2017Auckland, New Zealand
Dimension Data PhilippinesClient Manager
Jul. 2015 - Jun. 2017PhilippinesManages accounts and exploits business opportunities to achieve sales targets for major market segments.
Coordinates with vendors for quotes
Identifies opportunities and implements coverage models that will drive high client satisfaction and generate business opportunities for the company’s products, solution and Managed Services.
Builds and maintains an account plan that is circulated and reviewed by key executives and teams
Develops and implements sales strategies Establishes and maintains good relationship with key decision-makers within the BPO industry
Conducts sales presentation, prepares sales proposals and negotiations with clients' key executives to win significant sales orders
IP Converge Data Services, IncSenior Account Manager
Jan. 2013 - Jun. 2015Makati, PhilippinesMaintains and grows relationships with Enterprise and Local Telco customers by pursuing profitable growth opportunities in assigned customer accounts, through proactive customer relationships management
Sells the company's offering of products and services to existing and new customers
Proactively manages customers' satisfaction by anticipating and resolving possible service problems
Develops customer account plans that identifies customer needs and establishes a clear action plan
Centrolink Service CorpAVP - Marketing & Sales
Jan. 2012 - Nov. 2012Makati CityProvides leadership and coordination of company sales and marketing functions
Monitors and analyzes sales and marketing activity against goals.
Oversees the company marketing function to identify and develop new customers for products and services
Supervises the planning and development of company marketing and communications materials.
Analyzes and evaluate the effectiveness of sales, methods, costs, and results.
Represents the company at various community and/or business meetings to promote the company.
Coaches, trains and manages salesforce to achieve organizational goals
PLDTBusiness Specialist
Jul. 2011 - Dec. 2011Develops sales strategies which aim to attain the company's goals and profitability
Designs action plans for effective search of sales leads and prospects
Maintaining and building strong relationships with customers
Developing account plans and business opportunities and providing presentation and proposal materials
Coordinating with support groups to ensure all activities of sales and aftersales services are completed on time
Capturing business opportunities for sales funnel
Eastern CommunicationsAccount Manager
Dec. 2009 - Jul. 2011Maintains and increases sales revenue by acquiring new accounts and expanding assigned base accounts
Coordinates with various groups to facilitate operation procedures
Makes regular visits to high-base and high-potential accounts Provides assistance to clients with billing and technical concerns Updates the client on the availability of new services and on-going promotions Prepares weekly sales reports/plans and forecasts Maintains database of existing clients and new prospects Sources possible clients (through telemarketing or cold canvassing)
JPMorgan ChaseRisk Management Analyst
Sep. 2007 - Jan. 2009Develop, test and implement policies and programs to optimize credit card authorization decisions Monitor delinquencies and credit losses using performance behavior scoring tools
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible and actual losses
Review processes and determine if enhancements need to be implemented to make the process more efficient
Investigates questionable credit card activities
Interviews customers at the point of sale and verifying their security information and account activity.
Validates fraud claims.
Relies on analysis skills to make credit decisions.
Highlights:
Assigned as the team's sub team head, having the responsibility to monitor team performance and coach other analysts as needed.
Assigned to organize team meetings/gatherings.
Promoted to Risk Management Analyst Level 2 after a year since the hire date
Globe TelecomAccount Management Specialist
Mar. 2004 - Jul. 2006Handle frontline customer service and sales functions in the business center. Responsible for handling sales and after-sales concerns of customers
Process, review/approve and monitor Globe Handyphone line applications. Handle processing of new lines, quick kill concerns of subscribers and implement requests for service modifications. Handle cash payment and prepaid stocks.
Supervise a team of contractual employees on long-term projects. Monitor the team's performance and report sales on a daily basis.
Acquire additional lines and sell value added services to corporate and individual clients.
Coordinate with other support groups within the organization
Ensure effective and efficient customer oriented handling of customer requests
Monitor and keep a daily record of the in and out movements of stocks in the business center.
Highlights:
Was assigned to lead/supervise a team of contractual employees on long-term projects.
Was appointed to oversee business center operation (Officer in Charge) on a daily basis.
Airlift Asia, Inc. (FreightCustomer Service Representative
Jul. 2001 - Mar. 2004Service all customer requirements of accounts handled.
Call customer for possible booking.
Responsible for all outgoing communications regarding shipments of accounts handled.
Provide complete and detailed customer feedback on status of shipments.
Coordinate with airlines for cargo bookings.
Coordinate with transport and operations regarding documentation status and other related information.
Highlights:
Was moved to the head office in year 2003 to specifically handle international incoming and outgoing shipments, having the responsibility to communicate with counterpart agents abroad and to closely monitor each shipment from port of origin to destination.
Was promoted to Account Manager position in the same year of 2003, to handle domestic sales, having the sole responsibility to ensure over all development, expansion, maintenance and retention of the company's market base by ensuring the sustained market growth and expansion of services.
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