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Work Background
VaimoE-commerce Content Consultant (Contentful Certified Professional)
Apr. 2023 - Aug. 2024Stockholm, Stockholm County, Sweden- Execute identified content solutions and support in the delivery of projects that optimize the client’s content offering and align with their content strategy
- Conduct diverse tasks involving content research, basic content creation, data evaluation, content validation, audits, strategy development, migration, mapping, and modeling within headless CMS environments
- Offer insights and suggestions to refine project workflows, content trajectories, and overarching content strategies
- Provide assistance during client interactions, workshops, and advisory sessions as required
- Deliver operational and commercial assistance to clients
- Serve as a bridge between clients and the Vaimo project team
- Tailor solutions/platforms within headless CMS frameworks to meet specifications outlined by diverse customer touchpoints
- Deliver training, documentation, and ongoing assistance to clients for their headless CMS solutions/platforms
- Support in orchestrating Quarterly Business Reviews/CSP activities pertinent to the Content domain for clients
- Support the creation of sales enhancement materials initiated and supervised by Senior Content consultant
- Contribute to/assist the development of both internal and external sales resources, encompassing informative presentations, Confluence pages, and team presentations, highlighting the benefits of headless CMS platforms
VaimoEcommerce Content Consultant
Apr. 2023 - Aug. 2024Stockholm, Stockholm County, Sweden
VaimoE-commerce Solution Specialist (Adobe Certified Expert-Magento Commerce Business Practitioner)
Jan. 2018 - Apr. 2023Stockholm, Sweden- Assisted clients with system configurations and incoming enquiries of their e-commerce solution via email, telephone and a ticketing system
- Maintained relationships with clients and actively helped them grow and profit.
- Conducted Magento 2 platform introductory and training sessions for clients, during sales processes and after onboarding
- Provided a single customer experience wherever possible with other teams and departments
- Tested and co-ordinated support issues solved by development teams before co-ordinating back to the client
- Guided clients through security and software update periods
- Handled platform upgrade projects for clients
- Maintained expert knowledge in Magento platform (1 & 2) and Vaimo modules
- Handled a high volume of engagements and the fast pace of the company
- Prepared monthly invoicing reports and contribute in high chargeability goals for the department
- Continuously worked at improving NPS scores and other KPI's tied to the SoSp role and company’s goal of client satisfaction
ShopGoE-commerce Onboarding Specialist
Sep. 2015 - Jun. 2017Amman, Jordan- Served as the recently acquired client’s liaison to assist with their post sales activities
- Implemented processes for client’s on-boarding experience and provided technical support for the client while building an e-store on Magento 1 Platform
- Maintained client’s online store’s performance and growth
- Interacted with the clients on a weekly basis to ensure subscription renewals
- Worked on clients’ subscription package upgrades to meet company’s monthly targets
- Conducted On-Boarding training sessions for the company’s new hires
- Prepared guides and articles on multiple subjects related to using Magento admin panel
- Provided Growth advice and assistance to clients to help set up Google marketing tools and perform SEO on their websites
BakesnComasHome-Based Baker (Facebook (/bakesncomas1) and Instagram (@Bakesncomas)
Mar. 2015 - Dec. 2016Amman, Jordan- Founded, managed and maintained a well-organized and successful home-based baking company
- Maintained inventory and quality control, and delivered high quality taste and appearance desserts
- Operated and managed on a 4 days a week business, up to 4 orders per day
- Created an open ended customer relationship to ensure quality of product
Surra Mann Ra'a For Housing (Family Business)Civil Structural Engineer
Feb. 2015 - Sep. 2015Amman, Jordan- Prepared all required engineering drawings using AutoCad and calculated amount of excavation
- Designed all structural elements for a reinforced concrete residential building
- Followed up on the site during construction from excavation to going up the floors
- Followed up with the excavation process and soil tests for bearing capacity
Centrum Technologiczne BudownictwaCivil Engineering Intern
Jun. 2014 - Jul. 2014Rzeszów, Podkarpackie, Poland- Applied multiple laboratory tests on concrete samples for its strength in lab
- Sampled and tested fresh concrete cubes in situ before casting
- Collected concrete samples from various construction sites including landfills, large building projects, and rail maintenance sites
IAESTEExchange Administrator (Volunteer)
Sep. 2012 - Jun. 2015Amman, Jordan- Collected 70+ technical training offers from companies in Jordan for the IAESTE annual exchange conference
- Selected Jordanian students for the training offers available through a competitive process of examinations
- Followed up with the foreign students we received throughout the summer in a 3 month training period
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