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Work Background
E-commerce Content Consultant (Contentful Certified Professional)
VaimoE-commerce Content Consultant (Contentful Certified Professional)
Apr. 2023 - Aug. 2024Stockholm, Stockholm County, Sweden- Execute identified content solutions and support in the delivery of projects that optimize the client’s content offering and align with their content strategy - Conduct diverse tasks involving content research, basic content creation, data evaluation, content validation, audits, strategy development, migration, mapping, and modeling within headless CMS environments - Offer insights and suggestions to refine project workflows, content trajectories, and overarching content strategies - Provide assistance during client interactions, workshops, and advisory sessions as required - Deliver operational and commercial assistance to clients - Serve as a bridge between clients and the Vaimo project team - Tailor solutions/platforms within headless CMS frameworks to meet specifications outlined by diverse customer touchpoints - Deliver training, documentation, and ongoing assistance to clients for their headless CMS solutions/platforms - Support in orchestrating Quarterly Business Reviews/CSP activities pertinent to the Content domain for clients - Support the creation of sales enhancement materials initiated and supervised by Senior Content consultant - Contribute to/assist the development of both internal and external sales resources, encompassing informative presentations, Confluence pages, and team presentations, highlighting the benefits of headless CMS platforms
Ecommerce Content Consultant
VaimoEcommerce Content Consultant
Apr. 2023 - Aug. 2024Stockholm, Stockholm County, Sweden
E-commerce Solution Specialist (Adobe Certified Expert-Magento Commerce Business Practitioner)
VaimoE-commerce Solution Specialist (Adobe Certified Expert-Magento Commerce Business Practitioner)
Jan. 2018 - Apr. 2023Stockholm, Sweden- Assisted clients with system configurations and incoming enquiries of their e-commerce solution via email, telephone and a ticketing system - Maintained relationships with clients and actively helped them grow and profit. - Conducted Magento 2 platform introductory and training sessions for clients, during sales processes and after onboarding - Provided a single customer experience wherever possible with other teams and departments - Tested and co-ordinated support issues solved by development teams before co-ordinating back to the client - Guided clients through security and software update periods - Handled platform upgrade projects for clients - Maintained expert knowledge in Magento platform (1 & 2) and Vaimo modules - Handled a high volume of engagements and the fast pace of the company - Prepared monthly invoicing reports and contribute in high chargeability goals for the department - Continuously worked at improving NPS scores and other KPI's tied to the SoSp role and company’s goal of client satisfaction
E-commerce Onboarding Specialist
ShopGoE-commerce Onboarding Specialist
Sep. 2015 - Jun. 2017Amman, Jordan- Served as the recently acquired client’s liaison to assist with their post sales activities - Implemented processes for client’s on-boarding experience and provided technical support for the client while building an e-store on Magento 1 Platform - Maintained client’s online store’s performance and growth - Interacted with the clients on a weekly basis to ensure subscription renewals - Worked on clients’ subscription package upgrades to meet company’s monthly targets - Conducted On-Boarding training sessions for the company’s new hires - Prepared guides and articles on multiple subjects related to using Magento admin panel - Provided Growth advice and assistance to clients to help set up Google marketing tools and perform SEO on their websites
Home-Based Baker (Facebook (/bakesncomas1) and Instagram (@Bakesncomas)
BakesnComasHome-Based Baker (Facebook (/bakesncomas1) and Instagram (@Bakesncomas)
Mar. 2015 - Dec. 2016Amman, Jordan- Founded, managed and maintained a well-organized and successful home-based baking company - Maintained inventory and quality control, and delivered high quality taste and appearance desserts - Operated and managed on a 4 days a week business, up to 4 orders per day - Created an open ended customer relationship to ensure quality of product
Civil Structural Engineer
Surra Mann Ra'a For Housing (Family Business)Civil Structural Engineer
Feb. 2015 - Sep. 2015Amman, Jordan- Prepared all required engineering drawings using AutoCad and calculated amount of excavation - Designed all structural elements for a reinforced concrete residential building - Followed up on the site during construction from excavation to going up the floors - Followed up with the excavation process and soil tests for bearing capacity
Civil Engineering Intern
Centrum Technologiczne BudownictwaCivil Engineering Intern
Jun. 2014 - Jul. 2014Rzeszów, Podkarpackie, Poland- Applied multiple laboratory tests on concrete samples for its strength in lab - Sampled and tested fresh concrete cubes in situ before casting - Collected concrete samples from various construction sites including landfills, large building projects, and rail maintenance sites
Exchange Administrator (Volunteer)
IAESTEExchange Administrator (Volunteer)
Sep. 2012 - Jun. 2015Amman, Jordan- Collected 70+ technical training offers from companies in Jordan for the IAESTE annual exchange conference - Selected Jordanian students for the training offers available through a competitive process of examinations - Followed up with the foreign students we received throughout the summer in a 3 month training period
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