Alena Otterdahl

Owner and operations manager audio video integration and Travel Consultant @Total Systems Integration and Joy in the Journey Travel

Customer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistChat SupportCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantOffice AdministratorProject CoordinatorData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

Alena Otterdahl, is the Owner and Operations Manager of Total Systems Integration, a corporate audio video integration company. She overseas the daily operations including but not limited to: scheduling, writing bids, manages her team of highly trained employees and contractors along with overseeing accounts payable and receivable, making travel arrangements while also handling communications and marketing. Along with Total Systems she also owns and operates Joy in the Journey Travel and as a Travel Consultant, is responsible for the overall functioning of the travel agency. She oversees the daily operations and ensures the delivery of high-quality travel services. Her role also involves providing travel advice and planning customized travel itineraries to meet the specific needs of clients. She uses her expertise to negotiate with vendors and secure the best deals for clients. Alena is dedicated to enhancing customer satisfaction and driving business growth through effective operations management and exceptional customer service.

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Work Background

Claims Specialist - HRU

State FarmClaims Specialist - HRU

New Business Processor

The Canopy GroupNew Business Processor

May. 2021 - Nov. 2022Le Sueur, Minnesota, United States

Direct Sales Specialist

AllstateDirect Sales Specialist

Nov. 2020 - Apr. 2021

Business Owner

Total Systems IntegrationBusiness Owner

Feb. 2004Le Center, Minnesota, United StatesCorporate audio visual integration company focusing on telecommunication classrooms, boardrooms, video walls and smart technology.

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