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Work Background
Costco ITSr Scrum Master and Agile Coach
Oct. 2022Issaquah, Washington, United States
ZendeskSr Scrum Master and Agile Coach
Dec. 2021 - Oct. 2022United States
Rooster ParkSr Scrum Master and Agile Coach @ Zendesk
Apr. 2021 - Dec. 2021
T-Mobile (Unify)Scrum Master
Dec. 2020 - Apr. 2021• Scrum Master for the TfB (T-Mobile for Business) Salesforce Platform team. Duties include Agile Coach and ceremonies, Project and Program Management, Cross Pillar transparency, team health, Deployment planning, and Executive reporting
• Work with Product Managers, Dev, and Test to execute application and platform work in JIRA, continuously driving high customer satisfaction and reduction of production defects
• Plan Sprint deployments based on current and future Sprint work and defect fixes
• Use Smartsheet to track and plan multiple projects and deployments to anticipate bottlenecks and mitigate conflicts to balance business needs versus technical delivery in monthly/ quarterly software and platform planning
• Work closely with the BackOffice team to triage production defects within the Platform pillar and fix within acceptable SLA
• Lead iterative delivery of cross-pillar projects (for application and platform) focusing on transparency, communication, visibility, and accountability
T-Mobile (Swoon)Sr Technical Program Manager
Aug. 2019 - Jul. 2020Bellevue• Program Manager for SyncUP DRIVE, comprised of an OBD2 IoT device, Android/ iOS application, and Cloud Platform connectivity
• Work with Product Managers, Dev and Test to execute application and platform work in JIRA, continuously driving high customer satisfaction • Introduced Smartsheet to anticipate bottlenecks and mitigate conflicts to balance business needs versus technical delivery in monthly/ quarterly software and platform planning
• Worked with Frontline business teams to ensure troubleshooting processes for SyncUP DRIVE were correct • POC for California Consumer Protection Act (CCPA) and Accessibility implementation for SyncUP DRIVE
• Used Zendesk data dumps to create roadmaps for the Product team. These roadmaps were used to plan work to address customer issues/ behaviors, defect fixes, and New Product Introduction (NPI)
TokuSaku ConsultingProgram Manager
Mar. 2017 - Aug. 2019Greater Seattle Area• Performed as a Coach/ Mentor for IT teams in Scaled Agile/ Agile implementations across multiple teams and business units
• Served as the IT POC for business and field services to gain acceptance on the Disaster Recovery site deployment in Puyallup. Included planning User Acceptance Test dates and resource availability for IT applications within established project timelines
• IT Project Manager for Cargo Load Planning, Smart4Aviation, enabling the use of Airbus weight and balance in the Alaska Airlines ecosystem
• Successfully led four mock flights (real flights, did not take off) occurring at SFO, one of which was a critical FAA observed exercise that led to a Leadership Go decision to move forward to the revenue validation flights
• IT Project Manager/ Scrum Master at Alaska Airlines implementing SAFe and Agile efforts within FltOps, leading a 10-person team through Agile ceremonies daily and weekly for the Tail Number project
• Developed executive-level reporting on the state of the project, including burndown charts to track work complete versus work remaining
• Extensive use of Azure DevOps to implement CI/CD strategy, including User Story tracking, build pipelines, and test cases
• Extensive use of Smartsheet to create project plans, Executive conflict calendars, and a Program level deployment tracker for cross-team dependencies
Launch Consulting GroupSenior Program Manager
Jun. 2016 - Mar. 2017Bellevue, WA• Senior PM on the Managed Services team, providing Analytics support to Microsoft and other internal and external clients as needed • Created a decision matrix to accelerate ticket resolution and ensuring quality
• Managed the Universal AppStore restructuring project including onshore and offshore headcount, workflow reassignment, and cost oversight
• Created a cost structure for the Managed Service group to enhance RFP turnaround time
AT&TSenior Program Manager
Sep. 2011 - Jun. 2016Bothell, WA• The primary job responsibility is Scrum Master for Innovation (Agile) projects, including Customer onboarding a new device from a 3rd party seller, Personalization of accessories from mobile AT&Tstore based on device, and A/B testing website messaging
• Worked in conjunction with Product Owners and Development teams to iterate on User Story’s and requirements and deliver in agreed-upon Sprints
• Extensive use of JIRA and Rally to track Feature Sets and User Stories for Agile based projects and HP Quality Center for defect tracking
• Performed monthly budget review with assigned Project Manager to identify potential budget shortfalls and opportunities to recapture spent budget
US Army82d Airborne Division, 82d Aviation Brigade- Squad Leader
Sep. 1990 - Apr. 1998Ft Bragg NCThe 82nd Airborne Division is an airborne infantry division based at Fort Bragg, NC. As a Non Commissioned Officer, provided training, leadership, guidance, and personnel development to 19 highly trained soldiers. Primary duties were squad leader, airborne operations and aircraft avionics repair for the 82d Airborne Division. Security Clearance- Secret, inactive
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore