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Work Background
Zortt Royal Ambassador
Jul. 2023Arkansas, United StatesZortt is an internet platform that encompasses the epitome of collaborative online club shopping for products and services at tremendous discount. The platform has an uncensored social media with Elite Clubs such as Wellness, Travel, Financial, Shoppers, Medical, and more for business to business connection and promotion.
Hometown AmericaCommunity Manager
Sep. 2021Ramona, California, United StatesManage the day-to-day operations of a manufactured home community in an efficient, professional and profitable manner in order to achieve goals in customer satisfaction, occupancy, delinquency, community appearance, sales, revenue generation and cost control. Uphold high standards, with unyielding dedication and integrity in order to promote positive relationships with our customers, investors, employees and vendors. Provide caring involvement and good citizenship resulting in shared values/objectives and trust and respect. Must have excellent communication and listening skills. Persevere in accomplishing tasks or objectives; have a sense of urgency about getting results and be able to work flexible non-traditional hours.
Vida HealthHealth Guide
Aug. 2020 - Feb. 2021San Francisco, California, United Stateshelp greet, support, communicate, and encourage members to get started as they work toward reaching their health goals. Using your customer service skills and coaching background you will play a key role in the successful enrollment of members in Vida as well as boosting their excitement to continue health coaching. - Complete outbound outreach to eligible members, explain Vida’s services and walk interested members through enrollment.
- Handle intake assessments using motivational interviewing techniques and gather health goals and preferences from newly enrolled members over the phone.
- Greet a panel of incoming clients in real time - clients seeking to lose weight, eat better, get more active, prevent/ manage chronic illnesses or mental health.
- Stay in contact with our clients through electronic messaging, content distribution, and goal setting, along with helping them navigate their mobile or web application.
- Educate clients about their chronic illnesses in a non-academic manner if needed.
- Take initiative with creativity around communication with our clients - tapping into ways to engage them, excite them, relate to them in a self-led manner.
Coach Nicole ConnerHealth And Wellness Coach
Jul. 2018Ramona, California, United StatesEducation: • Institute for Integrative Nutrition 2009
• Advanced Coaching Intensive
• Emotional Eating Program Associations:
• American Association of Drugless Practitioners
• International Association of Health Coaches (IAHC)
Certifications:
• INHC
• CIHC
• NB-HWC Courses & Coach Programs Offered:
• Nourish Your Life Course
• Other personalized courses
Bistro EspressoAdministration & Social Media Manager
Sep. 2016 - Dec. 2021Created and maintain company employee handbook, employee documents and records maintenance. Coordinate payroll, tip reporting, timesheets and submission to Paychex. Manage employee files and records. Perfrm orientations, collect data and conduct saff meetings as needed. Proficient in POS Clover system installations, management and trouble shooting. Handle IT issues as they arise. Coordinate human resource, saftey director and payroll specialist communciations. Perform some banking, cash drawer and petty cash accounting for submission to bookkeeper and vendor relations as needed. Maintain website, Social Media and online ordering platforms. Responsibile for menu board creation and updates online. Coordinat summer event conceet advertising and marketing.
BLUE LAKE SPRINGS HOMEOWNERS ASSOCIATIONAssistant Acivities Director & Recreation Office Manager
Apr. 2014 - Sep. 2018Arnold, CAThe Assistant Recreation Director shall work closely with the Recreation Director to create, implement and evaluate the summer recreation program. The Assistant plans and manages the craft program, promotes all activities and assists in hiring, training and scheduling staff. When communicating with the membership the Assistant will provide information regarding the locale, and answer questions pertaining to the recreation program and events. The Assistant also serves as the Recreation Director in the absence of the Recreation Director. Ensure policies and procedures are followed, program information is kept current and updated, compiling data, assist in preparing reports, monitor programs for continued improvements and updating operations manuals as needed. This position requires direct participation and implementation of the activities planned for the summer season, working directly with children from preschool ages to teens. Coordination and announcement of events daily through company website, constant contact email blasts and social media (when appropriate) to the membership, guests and visitors is paramount to its success. Communicating with staff, parents or guardians and participants as to the expectations. Maintain positive relationships with membership, their guests and staff and interact with diverse groups of people. Work independently, problem solve creatively, organize and handle multiple tasks and meet deadlines. Lead, motivate and organize groups, give public speaking presentations.
Murphys Fire Protection DstBookkeeper Administrative Assistant
Mar. 2014 - Sep. 2014Murphys, CaliforniaResponsible for processing billing receivables, budget tracking, payroll processing, tax reporting, state reporting, preparing and tracking department call logs, training logs, preparing monthly public agendas, financial reports and handling incoming calls to the department. Responsible for tracking and maintaining various records. Proficient utilization of the County Accounting system and PayChex payroll processing. Extensive use of Microsoft Excel and word processing. Responsible for banking and multitude daily tasks related to the financial well-being of two separate Fire departments. Provide volunteer support to the department Firefighters Association for various events. Prepare written correspondence, billing and other administrative tasks for the Chief, Asst. Chiefs, Battalion Chiefs and fire staff. Provide administrative secretarial and bookkeeping support to the Board of Directors. Successfully organized both departments payroll and accounts receivable reporting and identified $100,000.00 error in tax reimbursements. Successfully streamlined and created reporting within payroll system to aid in efficient retiring to the State, County and in-house reporting. Successfully created more professional Board of Directors agendas. Successfully identified and corrected budget reporting errors by creating new tracking and reporting systems.
UC DavisAdministrative Analyst III
Dec. 2012 - Jun. 2013Extramural Accounting OfficeTemporary Employment Service Administrative Analyst; assisting various UCD departments in administrative and project management capacities. Certifications: PEMBOK Guide Courses in Project Management - Analyzing Project Risk, Controlling Project Costs and Basics of Budgeting KFS Certifications: Kuali Financial System 101, Kuali Coeus, DaFis System. MyTravel Program
Pinnacle Capital MortgageTransaction Coordinator
Nov. 2011 - Feb. 2012Roseville, CaReview loan origination file for completeness, provide assistance to loan officers, RE agents, processors and upper level management by preparing files for submission to lenders, coordinating transactions to move files forward to loan signings and funding. Provide excellent customer service to clients, referral partners and business associates and resolve challenges in loan completion in a timely manner.
Renoir Staffing, LLC.Leasing Agent
Sep. 2011 - Dec. 2011Sacramento, California AreaTemporary administrative assistance in residential housing. Primary duties include:
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Plan, schedule, and coordinate general maintenance. Determine and certify the eligibility of prospective tenants, following government regulations.
Terra Vista ManagementGeneral Manager, Bayside Village & Marina
Mar. 2005 - Aug. 2011Newport Beach, CAOperate and manage 3 investment properties in Newport Beach, for a prominent California-based real estate management firm. Prepare annual operational and capital budgets, coordinate daily leasing office operations, schedule and supervise 10 employees including administrative and maintenance staff, and ensure compliance with OSHA, EOE and Fair Housing regulations. Negotiate service contracts and supervise vendors for pool, grounds keeping, waste management and tree services. Oversee preventive maintenance and upgrades to lots, community buildings and infrastructure. Manage construction projects with home owners, contractors and officials, ensuring compliance of new structures, home installations and lot design. Prepare emergency response plans, and resolve tenant complaints.
Terra Vista Management at Bayside Village & MarinaGeneral Manager
Mar. 2005 - Aug. 2011Newport Beach, CAMulti-family residential community and recreational commercial marina and dry storage facilities.
La Palma Mobile EstatesResident Manager
Jun. 2001 - Mar. 2005Managed operations of 77-unit multi family community in south San Diego County. Supervised maintenance employee and hired subcontractors and vendors. Screened all potential homebuyers and prepared leases. Prepared legal notices in response to violations, and represented owners and managers in court. Developed relationship with local code enforcement officials, and police department crime and gang divisions. Acted immediately on hazardous conditions to bring housing up to code, create a safer environment and reduce the risk of lawsuits.
Sub Prime Mortgage Lending & Loan Doc ServicesFunder, Processor, Compliance Consultant and Document Manager
Jan. 1998 - Jan. 2000Irvine, CA and San Diego, CAProcess loan applications, evaluate loan submissions, originate and maintain state and client guideline reference manual, audit loan packages, supervise and prepare loan document packages. Work directly with loan originators, banks and customers.
US ArmyBehavioral Science Specialist
Nov. 1992 - Mar. 1994Fort Sill, OklahomaCollected and recorded psychosocial and physical data, assisted the care and treatment of psychiatric, drug and alcohol patients, and counseled patients.
Marriott InternationalGuest Services (Front Desk Supervisor, PBX Operator, Transportation)
Jun. 1987 - Aug. 1996Anaheim, CAProvide support and direct customer service to guests, visitors and associates at check-in/out. Manage and respond to guest complaints, service requests and prepare reports. Supervised staff of up to 20 front desk clerks. Provided Concierge services and directed bell staff to assist guests as needed. Handled monetary transactions including cash, checks, credit cards and daily accounting.
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