Blue Shield of CaliforniaCommunications Manager, People & Engagement (HR)
Feb. 2020 - Dec. 2024United States, OaklandCommunications Manager, People and Engagement (Human Resources)
Partnered with Senior Manager of People and Engagement to develop and implement strategies, campaigns, and collateral that enable 7,800 employees across the state of California to perform their most meaningful work. Supported over five strategic Human Resources programs, including the annual Employee Engagement survey, Hybrid Workplace Strategy, Open Enrollment, Total Performance, Rewards and Recognition, and Learning and Development. Led communications supporting Blue Shield of California’s Diversity, Equity, and Inclusion (DE&I) efforts from 2020 - 2022.
Spear-headed communications in support of enterprise-wide HR IT systems implementations including Oracle Fusion Cloud Human Capital Management (HCM), ServiceNow HR software module, and UKG Pro Workforce Management™. These efforts included implementation milestone updates, change management readiness communications, and executive blog posts.
Efforts contributed to Blue Shield of California being recognized for its engaging and inclusive workplace environment by multiple well-respected organizations spanning the last four years including Great Place to Work, Top 100 Inspiring™ Workplaces in both North America and globally, Fair360 Top Regional Companies, Best Places to Work for LGBTQ+ by the Human Rights Campaign, and the U.S. News and World Report 2024 list of Best Companies to Work For in both the Private Company and Healthcare Services categories.
Great Place to Work recognition in 2020 based on a survey sent to 6,972 Blue Shield employees across the state, and anchored by 92% of respondents saying the company is overall a great place to work, a 10-point increase over 2019. (https://news.blueshieldca.com/2020/08/12/blue-shield-of-california-receives-great-place-to-work-certification)
March 2024 pulse survey showed 75% of employees would recommend the company as a great place to work, just shy of the Fortune 500 benchmark (76%). Through targeted strategies, we boosted engagement, culminating in the July 2024 annual survey, where the recommendation rate increased to 84%—the highest since 2020.
People & Engagement Quarterly All-Hands meeting strategy: Implementation of a new 2024 large-scale meeting strategy embracing a hybrid approach. Strategy yielded most positive reception based on post-event survey results. In Q2 2024, out of 223 meeting attendees, 20% of survey respondents rated meeting 100% as an effective use of their time, felt confident in company’s strategic direction, felt hybrid meetings helped them to stay informed and connected and felt equipped to make meaning with their teams around the meeting’s information.
