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Work Background
Director, Client Services
AdstraDirector, Client Services
Jan. 2013 - Jul. 2018Adstra (formerly ALC, Inc.) • Led a team of six overseeing order processing across multiple industries including Catalog, Publishing, B2B, Non-Profit, New Businesses, Continuity markets • Ended “Good Enough” mentality within our order processing group by creating and implementing a new accountability matrix • Spearheaded a multi-department initiative to create an all-purpose reporting tool used in everyday operations • Created a “New Client” onboarding checklist to ensure seamless integration and service consistency • Conducted audits comparing internal systems with client contracts ensuring accurate reporting, budget to actual, compensation and incentives • Authored a comprehensive manual for operational processes facilitating consistent training and execution
Client Marketing Coordinator
AdstraClient Marketing Coordinator
Jan. 2005 - Jan. 2013Adstra (formerly ALC, Inc.) • Acted as a liaison between executives and order processing teams to streamline operations • Maintained consistent client communication through daily interactions, business reviews and industry events • Assisted in annual budgeting, implementing strategic approaches to achieve financial targets • Drafted press releases and other marketing materials to enhance brand presence • Ensured clients had clear expectations and solutions for challenges in campaign performance • Sales: conducted market research and developed sales initiatives leading to increased revenue streams • Managed reporting and analysis for department leadership providing data-driven insights • Coordinated multi-portfolio efforts totaling over $4MM in revenue, driving key business decisions
Supervisor - Data Management (Valhalla, NY)
AdstraSupervisor - Data Management (Valhalla, NY)
Jan. 2003 - Dec. 2005Adstra (formerly ALC, Inc.) • Designed new training processes to standardize departmental expectations • Managed hiring, training and performance evaluations ensuring a productive workforce • Implemented a client approval process to improve workflow efficiency • Created department wide databases: >>Pricing deals which increased the efficiency of order processing and dramatically decreased billing errors and back-end adjustments >>Denied mailers ensuring there were no order processing miscues • At the request of the Department President, participated in numerous company task forces
Account Manager
AdstraAccount Manager
Sep. 2000 - Dec. 2003Adstra (formerly ALC, Inc.) • Processed orders and count requests for high-profile and demanding clients across multiple industries • Received consistent recognition from both internal and external clients for exceptional service
Licensing
Jive Records / Zomba Music PublishingLicensing
Jan. 1998 - Dec. 2000NYC• Managed licensing requests for television and film use ensuring legal compliance • Developed a centralized license database to enhance efficiency and record keeping
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