AdstraDirector, Client Services
Jan. 2013 - Jul. 2018Adstra (formerly ALC, Inc.)
• Led a team of six overseeing order processing across multiple industries including Catalog, Publishing, B2B, Non-Profit, New Businesses, Continuity markets
• Ended “Good Enough” mentality within our order processing group by creating and implementing a new accountability matrix
• Spearheaded a multi-department initiative to create an all-purpose reporting tool used in everyday operations
• Created a “New Client” onboarding checklist to ensure seamless integration and service consistency
• Conducted audits comparing internal systems with client contracts ensuring accurate reporting, budget to actual, compensation and incentives
• Authored a comprehensive manual for operational processes facilitating consistent training and execution