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Work Background
AmpersandCampaign Manager
Jul. 2021 - Aug. 2022New York, New York, United States• Develop tailored campaign strategies to meet client goals and objectives.
• Collaborate with internal teams to design media plans and identify target audiences.
• Monitor campaign performance metrics in real time to ensure delivery goals are met.
• Generate detailed performance reports for internal and client review.
Helios Tattoo SupplySocial Media/Customer Experience Manager
Nov. 2020 - May. 2024New York City Metropolitan Area• Managed and onboarded company Pro Team of 100+ artists and ensured customer satisfaction across channels.
• Developed content calendars and social strategy that aligns with Tattoo Supply Company Helios Tattoos’ brand
• Oversaw ad budget for Digital Marketing campaigns; connected with global artists to showcase work, engage audience • Wrote SEO-friendly social media copy, posted across all platforms: Facebook, TikTok, Instagram, Threads, and X
• Monitored social media metrics to inform future content; hosted live Q&A sessions & hosted contests and challenges
Kolkata Chai Co.Head of Partnerships and Customer Experience
Sep. 2019 - Dec. 2024New York, New York, United States• Managed a team of support professionals and provided direction for handling support for multi-million dollar e-commerce and brick & mortar businesses
• Worked directly with founders to identify industry trends and develop data-driven strategies for company decisions
• Oversee all events for brand partners such as Meta, Uber, Instagram, TikTok, AMEX and more
• Launched customer support program for the international business; created brand’s first-ever operating procedures
• Responsible for the end-to-end customer by optimizing customer journey from both online to in-store experiences • Work in tandem with Marketing, Product & Operations to align customer experience strategies with business goals
• Lead development, execution of crisis management protocols for customer complaints, disruptions or product issues
• Implemented loyalty programs, initiatives that drive customer retention, repeat purchases, and long-term loyalty
City Parks FoundationProduction Lead
May. 2018 - Oct. 2018Greater New York City Area• Assisted in coordinating 50+ shows for Summer Stage in 4 months across multiple parks.
• Talent liaison for all shows working w/ Ginuwine, The LOX, Big Daddy Kane, Jay Critch, Raheem DeVaughn, Talib Kweli, Melanie Fiona, Kranium, Sister Nancy, Barrington Levy, Young M.A., Rapsody, etc.
• Reviewed the activities for the production team and made sure that tasks were completed in a timely manner.
• Supervised 8 member staff, including offering feedback and enforcing deadlines.
• Assisted crews with set building and pointed out problems that could be potential safety issues.
• Coordinated with artist management regarding talent needs.
• In charge of inventory and vendor set up.
Rhooms LLCFounder
Dec. 2017New York City Metropolitan Area• Founding member of “All About Us” annual Juneteenth Festival with roughly 5K attendees held in Jersey City, NJ
• Aided teams with managing bookings, securing contracts for Musiq Soulchild, Slick Rick, Crystal Waters and Sango
• Provide talent management for global music artists, including partnerships, video production & booking performances
• Produced national cultural events across the U.S. including at SXSW in Austin, A3C in Atlanta & the Fine Wine Series
• Contributed to business and social media strategies for clients, including tattoo supply company, Helios Tattoo Supplies
FlyCleanersCustomer Experience Lead
Mar. 2015 - May. 2017Greater New York City Area• Trained, managed a team of 5+ agents to ensure consistent & high-quality support for the on-demand laundry service
• Oversaw daily customer support operations by promptly addressing and resolving customer inquiries
• Planned and coordinated a variety of company events that fostered a positive and collaborative workplace culture
• Handled customer reimbursements for lost or damaged items, ensuring timely and satisfactory resolutions
• Spearheaded the company's social media initiatives and assisted in the creation of a comprehensive social strategy
• Established and led the company’s social committee, contributing to enhanced employee engagement and retention
HandybookCustomer Experience Team
May. 2014 - Feb. 2015• Listen and address customer and professional inquiries via phone, email, chat, SMS, and social media with care and graciousness
• Handle each person's situation thoughtfully, while being efficient and meeting target metrics
• Manage multiple day-to-day situations at once
• Ensure that each person in contact with Handybook has a positive experience, even while dealing with hundreds of calls a day
• Document and report product bugs, and suggest new product features
• Convert interested callers into new customers
• Always represent Handybook well. Be personable and gracious
• Pay close attention to your metrics and analyze trends
• Write effective content for Handybook's Help Center
Quirky.comCustomer Service Representative
Oct. 2013 - Jan. 2015• Communicate with people who come to Quirky for a variety of different reasons.
• Welcome and walk inventors through the Quirky process, convincing them that we're the right partners for bringing their product ideas to life.
• Help community members navigate Quirky's unique product development process.
• Deliver the world's best customer service and believe that great service can easily turn a customer into an inventor and deeply invested community member.
• Lead an ongoing back-and-forth conversation between our employees and the rest of our community.
• Handle shipments and returns from customers
• Technical Support for products
• Coordinate with the tech and logistics teams to ensure customer satisfaction.
MGID Inc.Account Executive
Mar. 2012 - Mar. 2013New York, NY• Works with the creative department of company to oversee the production of clients assignments with regards to online and digital marketing campaigns
• The liaison between the creative media department and digital creators.
• Responsible for responding to the needs of the client in regards to the specification of with projects underway or in tow
• Responsible for bringing in 150K revenue and setting up 20 plus partnerships • Keeping close relationships with clientele in regards to the purchase of media to ensure customer satisfaction
• Promotes integrity of the image presented via the company and the clients
• Deadlines and promotion dates are reached accordingly for projects with clients
• 20% increase in clientele within the last several months.
YourPartyHubCo-Founder
Dec. 2010 - Dec. 2017New York, New York, United States• Strategic Partnerships: Established high-profile collaborations with industry leaders including Ford, Revolt, Def Jam, Atlantic, CMG, Interscope, Uber, Reebok, and D’Usse, enhancing brand visibility and platform credibility.
• Talent Booking: Organized and produced events with renowned artists such as Ty Dolla Sign, Vince Staples, Westside Boogie, Audio Push, Mack Wilds, G4shi, A$AP Nast, and G Perico at A3C and SXSW Festivals.
• Independent Artist Development: Built a platform empowering independent artists to showcase their talent to diverse audiences and industry stakeholders.
• Promoter Network: Onboarded and managed over 1,000 active event promoters, driving over 15,000 unique monthly visitors to the platform.
• Event Production: Produced events in six cities across the U.S., collaborating with major promoters to create some of NYC’s most memorable events.
• Platform Growth: Scaled Your Party Hub into a go-to destination for event promotion and artist discovery, fostering community engagement and industry connections.
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