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Work Background
Toronto Police ServiceRegistrar - Training Standards
Mar. 2022 - Jun. 2025Canada, TorontoLed all registrar functions for the Toronto Police College’s Training Standards unit, ensuring seamless coordination of academic records, regulatory compliance, and registration services. Successfully managed complex timelines and competing priorities in a high-volume environment by applying strong organizational, communication, and project management skills. Acted as the primary liaison between TPS and external stakeholders such as the Ontario Police College (OPC), and the Canadian Police College (CPC), addressing training standards, course registration, and accreditation requirements. Oversaw records audits, implemented policy updates, and supported strategic initiatives to modernize education delivery and improve learner outcomes.
Toronto Police ServiceTraining Coordinator
Jun. 2015 - Mar. 2023Canada, TorontoLed the coordination and delivery of external training programs across policing and public sector partners. Oversaw logistics, stakeholder engagement, scheduling, and compliance for large-scale courses and inter-agency initiatives. Collaborated with subject matter experts to ensure high-quality learning outcomes, tracked participation and evaluations, and supported modernizing training systems through digital integration and strategic planning.
Toronto Police ServiceProfessional Standards Investigation, Unit-Clerk
Nov. 2012 - Jun. 2014Professional Standards InvestigationsAttained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion Successfully assisted detectives with criminal and internal misconduct investigations, while performing call and inquiry intakes from the public and the Service members; providing them with timely assistance Proactively provided guidance to the public and Service members with filing complaints, while utilizing TRMS; entering self, unit and suspended members TRMS Ensured effective utilization of PSIS, query, update and enter new cases to PSIS. (Professional Standards Information System), while creating an internal complaint file Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines Increased quality dramatically through the continual application of robust and strong work ethic Exceeded targets, team goals and overall organizational objectives with strong drive and focus Developed strong functional and operational knowledge throughout the process in a professional and conducive manner
TPS (professional standards)Admin/Case coordinator
Aug. 2012 - Jun. 2015Canada, TorontoProvided administrative and procedural support to the Professional Standards Unit, ensuring accuracy, confidentiality, and compliance with internal policies. Collaborated with investigators and project teams to manage documentation, streamline workflows, and support case reviews. Prepared and proofread reports, maintained records, and contributed to quality assurance efforts across the division.
Key Contributions
- Supported case management through accurate documentation and transcription
- Ensured procedural consistency and compliance with organizational standards
- Assisted with internal reporting and interdepartmental coordination
Toronto Police ServiceProject Lead
Jan. 2010 - Jan. 2012Canada, TorontoProvided administrative and procedural support to the Professional Standards Unit, ensuring accuracy, confidentiality, and compliance with internal policies. Collaborated with investigators and project teams to manage documentation, streamline workflows, and support case reviews. Prepared and proofread reports, maintained records, and contributed to quality assurance efforts across the division.
Key Contributions
- Supported case management through accurate documentation and transcription
- Ensured procedural consistency and compliance with organizational standards
- Assisted with internal reporting and interdepartmental coordination
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