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Work Background
AmazonSr. Program Manager
Sep. 2021 - Oct. 2023Seattle, Washington, United StatesLed cross-functional initiatives to deliver high-impact programs and ensure alignment across multiple teams and stakeholders. Developed comprehensive project plans, set clear milestones, and established robust mechanisms to track progress. Conducted regular performance reviews to make necessary adjustments ensure successful and timely project delivery. Delivered comprehensive reporting to effectively communicate complex ideas and project updates to diverse stakeholders. Led global project for Streaming Experimentation and Growth for Audio (SEGA). > Improved conversion rates 10% with 35% reduction in A/B testing times, 20% speed-up of feature release cycle ● Spearheaded Experimentation Automation Project to enhance internal key performance indicators
● Created comprehensive project roadmap to automate A/B testing and scale Alexa Audio features
● Utilized data analytics to identify areas for optimization and facilitate 15% increase in customer engagement > Enhanced capabilities of Alexa Audio and increased new feature discovery 45% by pitching and leading SEGA program
● Gathered feedback from stakeholders to identify pain points leading to customer friction
● Designed SEGA program to standardize testing procedures, centralize experiments, and enhance data analysis
● Presented initiative to executive leadership to secure 90-day pilot program and demonstrate potential impacts
BeachbodySenior Manager - Program/Project Manager
Sep. 2020 - Aug. 2021Santa Monica, California, United StatesManaged Data and Analytics Business Intelligence portfolio with annual budget of $10M+. Drove key role enhancing business intelligence capabilities throughout organization. Led status meetings with project teams to address roadblocks and adjust plans to ensure smooth progress. Engaged with stakeholders to align project goals and business objectives. Ensured transparency and informed decision-making with regular reporting. Conducted daily stand-up meetings to promote Agile practices to maintain team focus and accountability for deliverables. > Increased ROI 20% by prioritizing high-impact projects and optimizing resource allocation
● Deployed business intelligence tools and platforms to improve data accessibility and analytical capability
● Leveraged gathered data to evaluate potential ROI of projects and prioritize initiatives by outcomes
● Implemented fresh solutions and continuously monitored performance to accelerate decision making 35%
T-MobileScrum Master III
Nov. 2019 - Sep. 2020Bellevue, WA, United StatesLeveraged Agile methodologies to enhance productivity, streamline processes, and deliver high-quality products. Fostered culture of continuous improvement and efficiency. Drove definition, success criteria, and delivery plans for programs to provide clarity on achievable outcomes. Ensured risk mitigations were in place to ensure alignment and effective collaboration across functional leads and stakeholders. Monitored productivity to identify and capitalize on opportunities for improvement. > Saved $5.8M+ and 11.5K labor hours with scaling of new workflows and 10% boost to team sprint velocity
● Responded to increased demand for marketing data to map out workflow processes ● Identified inefficiencies and waste to design streamlined processes and improve project execution
● Automated administrative tasks to reduce bottlenecks and ready program for T-Mobile/Sprint merger > Drove $740K+ in monthly savings by creating asynchronous communication reporting tools and policies
● Recognized time wasted due to redundant meetings to develop efficient and effective alternative
● Analyzed team needs, scheduling, and collaborative tools to create automated communication workflow
● Crafted reporting standards and onboarded staff to ensure seamless implementation
Bureau of Engraving and PrintingSenior Information Technology Program Manager
Jun. 2014 - Apr. 2019Washington D.C. Metro AreaLed and delivered multiple IT projects aligned with goals of Federal Reserve and US Treasurer. Created detailed project plans and technical documentation to ensure clear communication with stakeholders and smooth post-deployment system performance. Maintained master schedule prioritizing CIO initiatives while balancing external dependencies. Engaged with customers to understand business needs and deliver tailored solutions that improved project outcomes. > Delivered $3.8M in budgetary savings with 67% reduction in project management resource needs ● Conducted comprehensive process mapping and workflow analysis to respond to failed Treasury IG inspection ● Created Program Management Office to set clear standards and policies for managing projects
● Authored business case to present findings to leadership and recommend transition to Atlassian Cloud platform
US NavyAviation Structural Mechanic
Jun. 2001 - Jun. 2005Lemoore, CAReceived an Honorable Discharge, served as direct supervisor for 25 sailors ranging from E-2 to E-5 in ranking. Successfully acted in multiple leadership capacities with a key focus on streamlining and enhancing operational efficiencies for fixed wing fighter squadron maintenance operations. Served as structural repair division, quality assurance inspector, and lead technical inspector.
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