E.ONHead of Customer Experience and Digital Development
Feb. 2019 - Dec. 2020Budapest, HungaryLeading and managing a team of 11 employee (CX/UX/UI designers, performance managers, CX manager, Digital Architect)
Creating and executing E.ON Hungary CX strategy and establishing digital development foundations
Supporting the entire business to redesign customer journeys both on- & off-line
Orchestrating digital and customer centric transformation of the entire organisation (Leading Customer & Digital Advisory Board)
Delivering transparency on CX and digital performance to the Board