Balazs Szabo is currently the Founder of CX Factory in Budapest and a senior advisor in CX-impact. Balázs holds a master's degree in business administration and engineering. He is a certified customer experience professional (CCXP) and a Six Sigma black belt (GE).
He is the previous Head of Customer experience and insight at E.ON and Yettel. He works now as a freelance senior advisor in the financial, pharma, telco, and energy sectors.
Balazs is a Lean Six Sigma, Customer Experience, Service Design, and digital processes expert. He has a customer-centric approach, and his interests include applying service design principles to implement new services and products or redesign core business processes in both traditional and agile organizations. He has driven big change programs involving cross-functional teams and organizations in a complex corporate environment.More...