Domo, Inc.Customer Success Operations
May. 2019 - Apr. 2022American Fork, Utah, United States• Worked closely with Legal, Finance, Sales Operations, Sales, and Customer Success leadership to ensure that customers’ contractual needs and requests were met in an efficient and accurate manner.
• Audited and approved service orders intended for current customers to ensure consistency and accuracy.
• Drafted and executed over 900 contracts existing customers, including renewals, co-term agreements, and upsell service orders.
• Ensured proper Salesforce documentation of executed customer contracts.
• Analyzed previously-executed customer contracts and rectified mistakes with necessary contract amendments.
• Maintained a working knowledge Domo’s complete service offering, how each item was to be presented contractually, and the associated contractual language needed for each line item.