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Work Background
Corporate VisionsStrategic Customer Success Manager
Nov. 2023
ChargebeeEnterprise Customer Success Manager
Apr. 2022 - Oct. 2023American Fork, Utah, United States- Developed and implemented strategic account plans for key clients, resulting in a 100% account retainment and 120% NRR in 2023.
- Monitored and mitigated customer risks, including product usage, engagement, financial and key personnel risks.
Collaborated closely with C-level executives to understand their business objectives and align expansion plans with their key business objectives.
- Conducted quarterly business reviews, presenting data-driven insights and demonstrating the value delivered by our products and services.
- Worked cross-functionally with sales, marketing, and product teams to communicate customer feedback, drive feature enhancements, and improve the overall customer experience
Domo, Inc.Customer Success Operations
May. 2019 - Apr. 2022American Fork, Utah, United States• Worked closely with Legal, Finance, Sales Operations, Sales, and Customer Success leadership to ensure that customers’ contractual needs and requests were met in an efficient and accurate manner.
• Audited and approved service orders intended for current customers to ensure consistency and accuracy.
• Drafted and executed over 900 contracts existing customers, including renewals, co-term agreements, and upsell service orders.
• Ensured proper Salesforce documentation of executed customer contracts.
• Analyzed previously-executed customer contracts and rectified mistakes with necessary contract amendments.
• Maintained a working knowledge Domo’s complete service offering, how each item was to be presented contractually, and the associated contractual language needed for each line item.
Domo, Inc.Customer Success Manager
Nov. 2017 - Apr. 2019American Fork, Utah- Built strong, lasting relationships with Domo’s clients as well as Domo’s delivery partners by understanding their needs and business objectives and crafting tailored solution plans to meet those needs and exceed expectations. - Was responsible for ensuring a successful Domo experience for Domo clients and securing the renewal of their annual contract. - Frequently strategized with executive-level users to articulate new business objectives and how Domo could be leveraged to achieve those goals. - Navigated and mediated conflicts with internal and external clients and fostered joint partnerships.. - Assisted with and monitored new client implementations to ensure the customer experienced quick time-to-value and was well-educated on the platform and its capabilities.
Domo, Inc.Senior Account Development Manager
Nov. 2014 - Nov. 2017American Fork UtahSuccessfully targeted and penetrated top enterprise accounts, where I created demand for the Domo platform. Developed relationships with, educated, and qualified high-quality prospects to determine how Domo could help optimize their business. Traveled to events both in and out of patch to generate interest in the Domo platform and maintain relationships with current customers. Communicated with current customers to facilitate upsells and customer reference calls. Lead and mentored a team of 5 ADMS to achieve and exceed monthly targets. Successfully pioneered a new software implementation that increases ADM efficiency by up to 50%, all while maintaining and exceeding my quota.
BlenderBottle CompanySocial Media Specialist
May. 2013 - Oct. 2014Lehi UtahManaged all BlenderBottle social media channels. Produced daily content, designed and executed all B2B promotions, and generated real-time conversations about the BlenderBottle brand. Constructed and sent monthly newsletter. Managed website inventory, online product additions, and company blog. Monitored and analyzed Google Analytics and produced monthly reports for the executive team. Contributed to marketing campaign construction and implementation. Attended marketing events to further promote the BlenderBottle brand.
Icon Health and FitnessSocial Media Marketing Intern
Jan. 2013 - Apr. 2013Logan, UtahWorked with a team to develop and implement a social media strategy across multiple platforms in order to enhance the Rip60 brand. Responsibilities included market trend identification, content generation, and schedule management.
HELP InternationalBusiness Development and Market Access Intern
May. 2012 - Aug. 2012Piura, PeruSuccessfully developed and executed an international market access strategy to enhance the capacity of a local artisan association and further the scope of its capabilities. Managed a team of five other interns, and approximately 40 native artisans, who we taught to utilize basic business principles. Management responsibilities included budget development and allocation, creating and managing schedules and deadlines, and procuring partnerships with native corporations
Utah State UniversityA-Team Member
Dec. 2010 - May. 2012Logan, UtahPeer mentor and leader to approximately 100 students to ensure complete academic, social, and geographic integration to campus life. Organized and facilitated multiple-day orientation sessions. Acted as a teaching assistant to ten-year professor for a weeklong college introduction course including 40 students.
Utah State UniversityAdministrative Office Assistant
Aug. 2010 - May. 2013Worked to communicate organization’s mission to prospective residents through multiple promotions, both on campus and off. Was responsible for direct communication with customers via Outlook and telephone, performed clerical duties such as bill and data entry, filing, and transcribing documents.
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