Floor & DecorSenior Information Technology Manager
Jan. 2017 - Nov. 2018Smyrna, Georgia, United StatesRecruited by the Chief Technology Officer to provide direct supervision to a 30-member IT Operations and Infrastructure team, as well as provide 24/7/365 days technical and business incident management support to the leading retail company with over $2 billion annual sales revenue. Key Contributions:
✦ Established a disaster recovery process and business resumption plan for 15,000+ users across the U.S. in response to Hurricane Harvey. Won Employee of the Month award for getting stores back online, yielding $500 million in revenue. ✦ Migrated premise-based data center systems to the cloud. Spearheaded the implementation of SAP, ServiceNow (Kingston and London releases), Workday, Kronos, Office365, SharePoint, Active Directory and OKTA, and SailPoint Identity Management Systems.
✦ Directed migration of legacy application to a $30-million SAP system. Implemented FICO, SD, MM, Order-to-Cash, P2P, CRM modules in 29 countries. ✦ Reengineered 32 critical SAP Order-to-Cash processes including pre-sales activities, order processing, order fulfillment and billing.
✦ Streamlined processes and consistently improved team performance, exceeding service level efficiency by 10%. ✦ Collaborated with in-store customers across the country to gather insights, enhancing buying experience by 15%.