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Work Background
NCR VoyixProgram Manager
Feb. 2023United StatesI was hired to consolidate multiple ERP systems and lead implementation of strategic technology programs from concept through delivery. I drive organizational change, which involves 12 different layers of processes. So far, this has eliminated 80% of manual tasks and steered the legacy company into an agile business model. In addition: Oversee eight consumer marketing programs for various customers consisting of some of the largest big-box retailers, top rated restaurants and tech companies in the U.S. and internationally. Collaborate with cross-functional teams including product owners, sales, sales operations, finance, engineering and legal, delivering a revenue of $60 million. Key Contributions:
✦ Drove partnerships with restaurant innovators along with internal cross-functional solutions response team and brought to market five Partnership Programs that leveraged NCR payment systems. ✦ Implemented Aloha POS, including Sunday App and Grubbrr, optimizing labor by 90%.
✦ Proved instrumental in resolving conflict with sales operations by effectively training staff members and deploying a leaner process for addressing resource shortage.
Metas SolutionsInformation Technology Portfolio Manager
Sep. 2020 - Feb. 2023Atlanta, Georgia, United StatesI was brought on board to oversee a portfolio of about 30 enterprise-level projects annually for the Centers for Disease Control and Prevention (CDC) with a budget up to $40 million. Steadfast in Enforcing Six Sigma and PMI methodologies, improving performance of multimillion-dollar projects by 35% year-over-year. Daily Responsibilities and Key Contributions:
✦ Managed a cross-functional team of specialists including those from project management consulting firm Booz Allen, and members from METAS and CDC.
✦ Leveraged strong people skills and implemented effective virtual workforce collaboration, driving employee retention during COVID.
✦ Led the delivery of several high valued projects including HR Actions Tracking System (HATS), Influenza Partner Portal, Newborn Screening System and Vaccine Tracking System (VTrckS).
TEKsystemsSenior Information Technology Program Manager
Feb. 2020 - Jul. 2020Atlanta, Georgia, United States✦ Recruited to the Global Services. Created the PMO framework enabling seamless transition of legacy applications into an ERP system.
✦ Supervised a team of 50 members to ensure to successful delivery of merger and acquisition processes, application, and infrastructure services.
✦ Donned multiple hats, including Project Manager and Customer Success SCRUM Master for spearheading multimillion-dollar programs for Advance Auto Part, Penn State Health and TEKsystems.
✦ Fostered strong relations with four vendors providing technical services and SaaS applications.
SunTrustProject Manager
Jan. 2019 - Jan. 2020Atlanta, Georgia, United States✦ Led the IT Risk and Compliance team on a corporate-wide merger and acquisition of BB&T/SunTrust. ✦ Steered the merger of IT infrastructure and ISO EFT transaction messaging financial systems to comply with the Department of Treasury and Federal Deposit Insurance Corporation.
✦ Collaborated with key stakeholders to develop and deploy migration strategies for the Finance Information System and Data Center infrastructure across 13 Ecosystems generating $10 billion annually.
Floor & DecorSenior Information Technology Manager
Jan. 2017 - Nov. 2018Smyrna, Georgia, United StatesRecruited by the Chief Technology Officer to provide direct supervision to a 30-member IT Operations and Infrastructure team, as well as provide 24/7/365 days technical and business incident management support to the leading retail company with over $2 billion annual sales revenue. Key Contributions:
✦ Established a disaster recovery process and business resumption plan for 15,000+ users across the U.S. in response to Hurricane Harvey. Won Employee of the Month award for getting stores back online, yielding $500 million in revenue. ✦ Migrated premise-based data center systems to the cloud. Spearheaded the implementation of SAP, ServiceNow (Kingston and London releases), Workday, Kronos, Office365, SharePoint, Active Directory and OKTA, and SailPoint Identity Management Systems.
✦ Directed migration of legacy application to a $30-million SAP system. Implemented FICO, SD, MM, Order-to-Cash, P2P, CRM modules in 29 countries. ✦ Reengineered 32 critical SAP Order-to-Cash processes including pre-sales activities, order processing, order fulfillment and billing.
✦ Streamlined processes and consistently improved team performance, exceeding service level efficiency by 10%. ✦ Collaborated with in-store customers across the country to gather insights, enhancing buying experience by 15%.
First Data CorporationIT Project Manager for IT Customer Success Management
Jun. 2014 - Jan. 2017Omaha, Nebraska, United StatesOversaw a budget of $20 million and ensured delivery of strategic data center operations across Singapore, Malaysia, Australia, and the U.S.
✦ Directed a 10-member software development project team to migrate premise-based UNIX systems to Amazon Web Services.
Led a team of 15 JAVA developers and Account Receivable members to implement a telephony tool, increasing agency productivity by 300%.
✦ Spearheaded IT Architecture Modernization initiative, extending network connectivity and incident support of the new Cloud infrastructure.
✦ Executed the next generation of SOA reference architecture including an international Virtual Private Cloud System.
WalmartSenior IT Engineering Change Manager
Oct. 2012 - Apr. 2014Bentonville, Arkansas, United States✦Led Unified Communications for Walmart Information Systems. Established high availability support team (HAT) to manage high-volume incidents and support collaboration systems.
✦ Led a 15-member engineering build team for supporting over $2 million global home office, store, and distribution center associates.
✦ Oversaw the implementation of Unified Communications, SharePoint, Active Directory and Cloud SaaS solution.
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