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Work Background
FamlyAccount Manager
Oct. 2023 - Nov. 2024Washington, District of Columbia, United States
FamlyCustomer Success Specialist
Sep. 2022 - Nov. 2023Washington, District of Columbia, United StatesManaged long-term relationships with over 200 early education centers in the United States Delivered personalized product training for directors and educators, helping teams feel confident and supported through every stage of adoption. Built strong, trusting relationships with clients by staying responsive, empathetic, and consistent in communication and support. Collaborated with US Sales, Marketing, and Product teams to improve customer experience and ensure that customer feedback shaped product updates. Maintained a 95% customer satisfaction score through a hands-on, people-first approach to account management. Executed Famly’s Spanish platform translation project, making it more accessible to a broader audience of current and prospective users. Participated in Famly's Diversity, Equity, Inclusion, and Belonging (DEI-B) Committee
Escuelas CatólicasEnglish Language Assistant Teacher
Sep. 2018 - Jun. 2022Madrid, Madrid, SpainSupported English instruction for over 1,000 students across primary and secondary schools in the city Designed and led interactive classroom activities that encouraged student participation and fostered language confidence. Adapted lesson content to cater to a wide range of learning levels and styles in both individual and group settings Collaborated with English teachers to create classroom materials and foster a positive and dynamic learning environment Built strong rapport with students and teachers, contributing to an engaging and supportive classroom atmosphere
BreatherClient Services Coordinator
Sep. 2017 - Jul. 2018Greater New York City AreaBuilt positive working relationships with national and international clients through high-quality reliable service and online and in-person presence Served as main point of contact for clients before and during events, solving issues quickly and professionally Worked across teams to prepare and maintain office and event spaces, meeting different clients’ needs and maintaining brand standards
The English AcademyEnglish Teacher
May. 2016 - Jun. 2017Madrid Area, Spain
Ministerio de Educación, EspañaEnglish Language Assistant
Oct. 2014 - Jun. 2017Madrid Area, Spain
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