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Work Background
SendibleProduct Manager
Jan. 2024
SendibleProduct Operations Manager
Sep. 2021 - Dec. 2023
SendibleCustomer Support Team Manager
May. 2019 - Sep. 2021
SendibleCustomer Support Team Lead
Jul. 2017 - May. 2019London, United Kingdom
Apply4 TechnologySaaS Customer Implementation and Support Officer
Oct. 2016 - Jul. 2017London, United KingdomAs a SaaS Customer Implementation and Support Officer, I was responsible for configuring and implementing customised applications, identifying and raising bug reports, liaising remotely with the development team, and training a large audience. Through my efforts, I reduced the time required for configuring applications and increased customer trust in the product.
GL AssessmentCommercial Support Manager
Jul. 2015 - Aug. 2016London, United KingdomAs a Commercial Support Manager, I established a new department with three account executives to support all stakeholders effectively. I implemented and developed a system to ensure smooth operations and provided training, support, and expertise to new starters and key accounts. Ultimately, my role involved managing the overall success of the commercial support team and ensuring that all customer needs were met with the highest level of service.
GL AssessmentCommercial Support Executive
Sep. 2014 - Jul. 2015London, United KingdomAs a Commercial Support Executive, I managed and supported vital accounts, including educational projects, by providing post-sales support, ensuring that customers understood and effectively used their purchased products. I maintained a positive relationship with clients and ensured their needs were met promptly and efficiently. I was critical in ensuring customer satisfaction, which contributes to the business's overall success.
GL AssessmentProject Assistant
Jul. 2011 - Sep. 2014London, United KingdomAs a Project Assistant at GL Assessment, I coordinated various projects to provide assessment and performance solutions for education and health professionals. These projects included those that the Department for Education partially funded to raise attainment among disadvantaged pupils. My role involved managing project timelines, communicating with stakeholders, and ensuring project objectives were met efficiently and effectively.
Venture Photography WokingProduction/Office Manager
Jun. 2007 - May. 2011As a Production/Office Manager, I successfully implemented procedures, checklists, and systems that resulted in quality customer service, reduced lead time for clients to receive products, and lowered production costs. Additionally, I created and prepared artwork/brochures for the studio display areas, exhibitions, advertisements, and fundraising events. My efforts helped improve the organisation's efficiency, customer satisfaction, and marketing efforts.
Life Style PortraitsProduction Line Manager
Sep. 2005 - Apr. 2007Cape Town, South AfricaAs the production line manager, I led a team of 4 in implementing a new system for retouching and image manipulation, monitoring and prioritizing jobs through to final production. This system was highly effective and efficient, which led to the creation of a department in a different location.
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