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Work Background
Sutherland Global Services LtdClaims Processor
Aug. 2022United StatesProcess health insurance claims based on criteria set by HealthFirst insurance.
United States Postal ServiceRural Carrier Associate
Aug. 2022Broken Bow, Nebraska, United StatesSort mail for delivery. Deliver mail on established route by vehicle or on foot. Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Obtain written authorization to perform activities. Collect deposits, payments or fees. Sort mail for delivery, arranging it in delivery sequence. Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks. Return to the post office with mail collected from homes, businesses, and public mailboxes. Route mail to correct destinations. Turn in money and receipts collected along mail routes. Collect deposits, payments or fees. Sign for cash-on-delivery and registered mail before leaving the post office. Record address changes and redirect mail for those addresses.
ConcentrixCustomer Service Representative
Apr. 2021 - Apr. 2022Lincoln, Nebraska, United StatesAnswer inbound calls from non-members wanting to sign up with Anthem Services. Take down pertinent
information and escalate the call to the sales advisors. Answer calls from current members and escalate
them to Member Services.
Eakes Office SolutionsDelivery Driver
Apr. 2019 - Jan. 2021Lincoln, Nebraska, United StatesSort and load office product in accordance to manifest and delivery product within a 200-mile radius of
warehouse. Greet each customer with a warm smile and be vigilant to their needs. Process paperwork
at the end of each shift.
Legends Patio Grill and BarBar Manager
Aug. 2017 - Mar. 2019Lincoln, Nebraska Metropolitan AreaPerform opening and closing procedures. Count and balance bar and keno drawers.
Manage server staff and help oversee BOH. Pour beer and create various cocktails to order. Create an
inviting environment through great customer experience. Train and coach staff. Prepare and implement
standard operating procedures. Manage staff performance in accordance with established standards and
procedures. Organize and monitor staff schedules.
The Lincoln Marriott Cornhusker HotelRestaurant Asst. General Manager
Aug. 2013 - Jun. 2017Lincoln, Nebraska AreaAdhere to and maintain all Marriott standards. Greet guests and guide them throughout the property.
Maintain guest satisfaction. Meet operating goals and objectives. Assess staffing requirements and
recruit staff when needed. Train and coach staff. Prepare and implement standard operating procedures.
Manage staff performance in accordance with established standards and procedures. Ensure staff
know and adhere to established codes of practice. Organize and monitor staff schedules. Co-ordinate
restaurant operations during each shift. Monitor adherence to health, safety and hygiene standards
in kitchen and restaurant. Ensure compliance with restaurant security procedures. Ensure alcohol
regulations are adhered to.
Interact with customers. Advise customers on food and beverage choices. Oversee preparation of
food and beverage items. Ensure adherence to set recipes. Ensure quality of food and beverage
presentation. Observe size of food portions and preparation quantities to minimize waste. Analyze food
and beverage costs and assign menu prices. Total restaurant receipts and reconcile with sales. Ensure
cash management procedures are completed accurately. Meet budget standards. Meet labor cost of 30%.
Analyze budget variances and take corrective actions. Implement and oversee cost cutting measures,
Organize and supervise marketing and promotional activities. Prepare and analyze management reports.
Determine and execute operating improvements. Check and order supplies of non-food items.
Cedar Bar and GrillOwner/Manager
Sep. 2009 - Aug. 2013Sargent Ne• Interview and hire staff, and oversee staff training.
• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Maintain records of goods ordered and received.
• Control purchasing department budgets.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview and select applicants.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
• Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Prepare and follow budgets for personnel operations.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Analyze training needs to design employee development, language training and health and safety programs.
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
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