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Work Background
Lake Forest Center for LeadershipLead Program Manager
Jul. 2021Greater Chicago Area
Lake Forest Graduate School of ManagementProgram Manager
Dec. 2017Greater Chicago AreaKey responsibilities include: • Collaborating with corporate partners to design leadership acceleration and development programs. • Partnering with team members on program needs, outcomes, resources and other deliverables in order to build out client programs. • Tracking and managing key metrics (including but not limited to: evaluation scores, margins, deadlines). • Communicating frequently and clearly with team members to ensure successful program deliveries and outcomes. • Developing leadership and development programs with a team based on client needs. • Contracting and engaging faculty in program requirements. • Creating and communicating project plans and deadlines to faculty and clients. • Reviewing High Level Designs (HLDs) for quality and alignment with client needs. • Supporting sales function by assisting with the Request for Proposals (RFPs). • Supporting faculty throughout the design and delivery phase of the program life-cycle, ensuring they have necessary client information, tools, existing relevant content, and delivery support.
• Ensuring client satisfaction by maintaining a proactive, customer-centric approach to program development, deliverables, and client relationship. • Calling meetings as appropriate with development team members, faculty and client. • Preparing agendas and lead operational meetings with client. • Preparing marketing materials as needed. • Preparing, deploying, and collecting end of program evaluations.
Coach in a BoxProgram Assistant
Jan. 2016 - Dec. 2017Evanston, Illinois, USAAssisted in execution and evaluation of professional development programs focused on instilling strong leadership values in executives. Prepared client deliverables, developing informative reports to illustrate participation levels and program efficiency. Provided administrative assistance to program managers across the globe, monitoring timelines, client satisfaction and performance levels. Assisted in developing action plans for program implementation and coordinated assembly of program resources for delivery to clients. Prepared statements of work and client briefs outlining services provided and contract stipulations.
Glenview TerraceAdmissions Coordinator
Jan. 2015 - Dec. 2016Oversaw admissions and intake process for skilled nursing and rehabilitation facility with approximately 275 residential clients. Assessed client suitability, including financial means, level of care required and cultural fit. Coordinated with team of social workers, hospital administrators and discharge planners to ensure clients were cared for from intake to outtake. Conducted facility tours, explaining services and amenities to prospective clients and their families. Communicated with families to plan visits and pick-up times. Worked with internal accounting team and insurance companies to correct any billing discrepancies. Served as assistant to Admissions Director, maintaining facility-wide database on past and current clients, providing reception duties and updating company systems.
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