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Work Background
VCA Orange County Veterinary SpecialistsCardiology Registered Veterinary Technologist
Jul. 2024Tustin, California, United StatesRVTg for the cardiology department assisting the cardiologist with echocardiograms, Doppler blood pressures, EKGs, and in-house bloodwork analysis. Cross trained to assist the ICU and ER/triage departments.
Banfield Pet HospitalRegistered Veterinary Technologist
Apr. 2023 - Jul. 2024Irvine, California, United States
IRVINE VALLEY VETERINARY HOSPITALHopsital Liaison & Pharmacy Technician Trainer
Sep. 2022 - Apr. 2023Irvine, California, United States
RooRelief Registered Veterinary Technologist
Mar. 2022Assisting animal hospitals in Orange County of Southern California as a Registered Veterinary Technician.
IRVINE VALLEY VETERINARY HOSPITALPharmacy Technician
Mar. 2022 - Sep. 2022Irvine, California, United StatesPharmacy technician at a 24/7 emergency animal hospital. Prepare medications as directed by the veterinarian for multiple species of patients, inventory management of the pharmacy department (medications and supplies) by utilizing Google Sheets, handling blood/urine/cytology samples for in house diagnostic analysis, confirming client communication from veterinarians to pet owners of completed reference laboratory results, and performing daily/weekly/monthly quality control on the following IDEXX in house diagnostics analyzers (Procyte Dx, Catalyst One, VetLab UA, SediVue Dx, VetStat, and Coag Dx).
CBD Dog HealthVeterinary Technician
Aug. 2021 - Feb. 2022RemoteRegistered Veterinary Technician assisting with pet owner internationally to coordinate one-on-one consultations with holistic experts, assisting pet owners with understanding which products are available, place retail & wholesale orders over the phone/email, and provide stellar customer service via phone calls, email, chat, and social media platforms.
GuardianVetsOperations Assistant
May. 2021 - Aug. 2021Assisting the Director of Operations with the following tasks, in addition to supervising training: payroll processing, payroll analytics (weekly vs. monthly basis), post schedule in Deputy, set weekly schedules for both technician & CSRs teams (150+ individuals as of July 2021), send contracts via HelloSign, utilize SuperHuman for work email inbox, collecting onboarding paperwork for newly hired employees/independent contractors, monitor & manipulate shift swaps in Deputy, weekend support for triage team, customer service/support for hospital clients, filter exported data using Microsoft Excel in order to invoice the hospital clients, and utilization of Google Workspace (Admin, Calendar, Docs, Drive, Forms, Sheets, Slides, & Meet).
AmwayIndependent Business Owner
Jan. 2021 - Jan. 2024California, United Stateshttps://www.amway.com/en_US/myshop/sydneytran
GuardianVetsTriage Technician Trainer & Supervisor
Aug. 2020 - May. 2021Once the onboarding process is complete, these are included as I supervise the training program for triage technicians: create work email address, online verification of trainees veterinary technician license, create online courses through Thinkific detailing how to use GuardianVets' platform & the protocol for triaging the phone calls (written descriptions & screen video recordings provided), invite trainee to Slack workspace, invite trainee to Deputy, enroll in Thinkific courses, and optimize Calendly for trainees to schedule training sessions with trainers.
GuardianVetsTriage Veterinary Nurse
Jun. 2019 - Aug. 2020United StatesProvide an after-hour service to triage calls from pet owners in the USA & Canada. Collect pertinent medical history & client information to relay to on call veterinarians, refer clients to emergency animal hospitals in their region, and/or schedule appointment for the patient(s). Efficient & quick phone calls while following GuardianVets' protocol along with the hospital's after hours protocol as well depending on the type of medical case/emergency. Notated the information collected in a consultation form for the hospital's medical records simultaneously while speaking with the pet owner. Provided excellent and empathetic customer service to pet owners experiencing high stress situations in a fast pace work environment.
VCA Central Animal HospitalRegistered Veterinary Technician
Oct. 2017 - Feb. 2022Upland, CAGraveyard veterinary technician in a hybrid small animal practice. Skills performed on a daily basis: operate WOOFware veterinary software, triage incoming emergency patients, providing husbandry & medical/nursing care to both boarding & hospitalized patients, Fear Free restraint techniques, perform dental cleanings/extractions/radiographs, induce/intubate/prep patients for their surgical procedures, monitor & notate vitals during anesthetic procedures, maintain surgical suite/packs/instruments, intravenous catheter placement (peripheral and sampling), operate veterinary equipment (endoscope, laser, Cardell monitoring device, Doppler, petMAP blood pressure readings, IV fluid pumps, syringe pumps, etc.), input detailed notes for all treatments provided to patients in their electronic medical record, apply bandages & splints, IV/IM/SQ injections, ultrasound guided cystocentesis for urine samples, blood collection for comprehensive analysis (in house & for laboratories), obtain radiographs, perform ear cleanings, prepare & stain blood smears & ear cytologies, extensive client education, and provide/explain estimates to clients with treatments plans.
Victoria Animal HospitalPractice Manager
Apr. 2016 - Jul. 2017Rancho Cucamonga, CAProvided cross training to newly hired employees (receptionists, room technicians, and veterinary assistants), managed time cards to submit for biweekly pay schedule, verified end of day transaction reports, composed work schedule, maintained hospital stock of supplies and medications, management of codes within AVImark for improved utilization, coordinated with university programs for student interns, designed coupons for advertisement, maintained company email and website, coordinated with company representatives for Lunch and Learn opportunities, prepared health certificates for domestic and international travel, and developed protocols of daily/weekly tasks for hospital employees.
Tillema Veterinary ClinicVeterinary Receptionist
Sep. 2015 - Apr. 2016Corona, CAMy responsibilities as a veterinary receptionist include: navigating IntraVet and Advantage veterinary software, client education, explaining drug regimens, scheduling appointments (both in hospital and mobile), Square financial software for credit card transactions, customer service calls (reminders and follow ups), organizing and preparing medical files, checking clients in and out, filling prescriptions, end of the day/month/year transaction reports, and backing up software.
Victoria Animal HospitalVeterinary Assistant
Apr. 2013 - Oct. 2015Rancho Cucamonga, CaliforniaHandling and restraint of canine and feline patients, assisting with both veterinary and grooming appointments, utilizing AVImark veterinary software, checking clients in and out for their appointments, manage schedule of appointments (grooming, vaccine clinic, and examination), monitor patients undergoing anesthetic procedures, maintain cleanliness of hospital and kennels, daily husbandry needs of boarding animals, and administer nasal/oral/subcutaneous medications.
Lazy Dog Restaurant & BarServer
Apr. 2012 - Feb. 2013Rancho Cucamonga, CAMy responsibilities as a server at Lazy Dog Restaurant & Bar included: teamwork in a fast paced environment, memorization of menu items (foods and alcoholic beverages), knowledge of possible adaptations of menu items, cleanliness of facilities, customer service, cashier skills, and proper handling of prepared meals and dishes.
Vineyard Marketplace CleanersCustomer Service Cashier
Jun. 2010 - May. 2012Rancho Cucamonga, CAMy responsibilities as a cashier included: upheld quality customer service, organized and maintained facilities and its stock, handled and prepared customer orders, answered phone call inquires, memorized services available with respective prices, valued teamwork cooperation, and self-motivated when individually multitasking.
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