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Work Background
HMRC (via CGI)Accessibility, Usability and GDS Compliance specialist
Oct. 2024 - Nov. 2024City Of Bristol, England, United KingdomConducted an independent review and audit of HMRC's Self Assessment pages for Accessibility (to WCAG2.2 level AA), also for Usability, Content and GDS compliance.
AxiologikAccessibility, Usability and GDS Compliance specialist
Sep. 2024 - Sep. 2024Sport EnglandContracted to conduct an independent review of the Accessibility (to WCAG2.2 level AA), audit the Usability and evaluate the GDS compliance of the Sport England grant application pages
Albany BeckSenior User Researcher / Business Analyst
Jun. 2023 - Mar. 2024British Army HQResearching & collecting stakeholder views to produce plans/papers for the Army's Digital Transformation (THEIA programme - https://www.gov.uk/guidance/army-digitalisation-theia )
ValtechSenior User Researcher
Jul. 2022 - May. 2023Department for Levelling Up, Housing and CommunitiesSenior user researcher on a GDS Beta web service for Electoral staff administering voter ID applications. In-depth Accessibility studies performed with users (supplied by the Digital Accessibility Centre) to understand aspects needing Accessibility improvements (as per WCAG2.1)
UK Home OfficeSenior Interaction Designer (GDS Prototypes)
Mar. 2022 - Jul. 2022RemoteSenior Interaction Designer building interactive screen prototypes (for user research and developers) for the new Multi-Agency Public Protection System (MAPPS) - a web service for both the Ministry of Justice and the Home Office. Using GDS Prototype Toolkit and Sketch
UK Home OfficeSenior User Researcher
Jul. 2021 - Mar. 2022Lead User Researcher on the LUDUS project (replacing Minerva - the Police's Football Offenders and Match reporting), focusing on users with accessibility needs. Also ensuring the service works with assistive technology and meets WCAG and PSBAR (Accessibility) requirements and preparing for final GDS assessment.
NHS South, Central and WestSenior UX Interaction Designer
Apr. 2021 - Jul. 2021RemoteSenior UX & Interaction Designer commissioned to troubleshoot an NHS disability related digital service and get it through a GDS Beta assessment (it failed previously). The NHS Design System & toolkit (using Nunjucks & JavaScript validation) & GDS principles used throughout.
UK Home OfficeSenior User Researcher
Jan. 2021 - Apr. 2021Senior User Researcher in a user design centred discovery to improve the Police National Database. Involved in: * Affinity-sorting user interviews to collate user needs, common themes, pain points & wishes * Ideation workshops to gather users’ ‘How Might We’ design ideas (on solving common user needs)
* Summarising findings into user stories ready for input into an Alpha
GDS principles used throughout.
NHS DigitalSenior User Researcher
Nov. 2020 - Jan. 2021User Research to gather user needs and suggestions for the Phase II project to improve NHS-Digital's Cyber and Data Security Centre
UK Home OfficeLead User Researcher
Sep. 2020 - Oct. 2020RemoteGDS-style Alpha as the lead user researcher for a Home Office project in its National Counter Terrorism Security Office
General Dynamics Mission SystemsSenior UX Designer
Apr. 2020 - Aug. 2020Oakdale, Wales, United KingdomInvited to return to GD as senior UX Designer to continue work on the EvO/Morpheus comms user-centered-design project for the British Army.
UK Ministry of Defence User Experience Researcher / Designer
Oct. 2019 - Mar. 2020United KingdomSenior User Researcher for the MOD Identity and Access Manager user-centred design-led web service project. Scripting and running user research sessions, recording, processing and presenting the empirical user research findings and qualitative & quantitative data collected. Also designing & developing hi-fidelity interactive design prototypes using the Gov.uk GDS prototype toolkit.
General Dynamics Mission SystemsUser Experience Researcher & UX Designer
Jan. 2019 - Oct. 2019Senior User Researcher interviewing potential users and feeding back use cases etc for the EvO/Morpheus comms user-centered design (UCD) project for the British Army.
Department for EducationUser Experience Researcher & Front-end Web Developer
Sep. 2017 - Dec. 2018LondonWith experience in User Research (UR), UX design, GDS, Front-end web development, contracting as the User Researcher for the DfE's Analyse School Performance (ASP) web service. Conducting mostly face-to-face guerilla style UR sessions - distilling and feeding into requirements/enhancements or new stories in the User Research Backlog (to fuel Sprints). Also arranged/conducted UR sessions to check for good Accessibility. Often getting involved in front-end dev work too.
Office for National StatisticsUser Researcher / UX Designer
Sep. 2016 - Jul. 2017Newport, United KingdomStatistical Collection Processing – initially for HMRC VAT data
• Performing User Research in a couple of Alpha (GDS / Agile) projects to establish internal user needs surrounding processing HMRC (Big Data) files and evaluate technology platforms against those needs (initially looking at VAT processing – but with wider strategic solutions in mind) • Collecting user needs, analysis and translating into user stories. • Using Morae video recording in dedicated user research labs as well as simple audio recording of sessions at user’s own desks
• Holding user sessions to familiarise/expose internal VAT processing team with planned technology/process. • Introducing internal business users to a Cloudera (Big Data) technology stack of: Hadoop User Experience (HUE), Impala SQL, Hive SQL, Oozie Workflows and Jupyter Notebooks
• GDS awareness / ONS’ own style guides awareness Prior to the above...
As a User Researcher / UX Designer for an online version to improve ONS Business Surveys (the Data Collection Transformation Program).
• Collecting user needs, analysis and translating into user stories. • GDS awareness / ONS’ own style guides awareness
Global Travel VenturesUX Designer & Web Developer
Jul. 2016 - Sep. 2016Oxford, United Kingdom
Driver and Vehicle Standards Agency (DVSA)Senior UX Consultant & Front-end Web Developer & Content Designer
Jan. 2014 - Apr. 2016BristolMajor Web Application replacement programs for the DVSA's MOT and Mobile Compliance divisions - following GDS standards/guidelines. Using jQuery, Bootstrap, Ajax, HTML5. 'Responsive' web pages & Progressive Enhancement, CSS3 / SASS / LESS, GDS, Jira, GitLab, Confluence, GDS Toolkit
Ecommerce Consortium, IncInfrastructure Architect
Oct. 2013 - Dec. 2013Guildford, United KingdomReplaced E-CC’s development & pre-production older servers with quieter, smaller, cheaper and more-powerful Dell workstations. Set up the infrastructure to cope with Linux and Windows web hosting solutions – very similar to E-CC’s production cloud Windows and Linux servers.
Met OfficeSenior Technical Analyst, UX Consultant and Web Developer
Dec. 2011 - Oct. 2013ExeterMajor UX overhaul and large-scale improvement/refresh program for the Met Office public website. Using RESTful data, Ajax, jQuery & HTML5. Also set up in depth analytics reporting using WebTrends
Example URL: www.metoffice.gov.uk
E-Commerce ConsortiumCEO, BA and UX designer- Web Development & UX Consultancy firm
Sep. 2011 - Nov. 2011Guildford, United KingdomReturned to E-CC to gather/analyse requirements and subsequently design & develop a whole raft of useability improvements to their custom Content Management infrastructure. Experience: Requirements Analysis, Content Design, General advanced front-end & back-end Web Development skills, User Experience and Database skills, jQuery, Ajax, MySQL, Dreamweaver, Visual Studio.
SolidsoftSenior Business Analyst for Government Web Application Development project
May. 2011 - Sep. 2011Basingstoke, UK(Freelance Technical Business Analyst)
Consulting as a senior requirements & technical business analyst for the Government’s planned ‘Tell-Us-Once’ Change Reporting Solution (CRS) for the DirectGov website. Clarifiying requirements & tech. issues between the DWP and the development team. Application built around Microsoft’s BizTalk Server to simplify integrating end-to-end applications. This CRS Application meets the challenges of gathering information on change of circumstance events ‘once’ then electronically disseminating this info to the relevant UK Government departments seamlessly. Using TFS (Microsoft Team Foundation Server & Sharepoint). Visual Studio 2010, HTML, JavaScript, Server-side technologies and in-depth web applications knowledge.
Mole Valley District CouncilSenior e-Business Analyst & Consultant Developer
Oct. 2010 - Apr. 2011Involved in a significant BPR program for a communications website for local government. Commissioned as the lead consultant to gather & analyse requirements, then design and develop 'intelligent' web forms (improved UX) to replace a number of 'clunky' PDF and CRM forms (many in 'Ebase'). Developed Accessible (DDA and WAI-ARIA) Web 2.0 forms (validating to XHMTL Strict) , using jQuery & Ajax - and on the back-end using ColdFusion, Oracle & SQL Server. Also developed a number of Admin Interfaces for internal use where the existing 'Goss iCM' Content Management System was inadequate.
EnvitiaUX improvement for a GEO system web application
Jul. 2010 - Aug. 2010Analysed and improved the User Experience for a Geographical system integrated into a web application for the Welsh Assembly Government. Also designed the website’s multi-lingual capabilities.
(Used Dojo, Java, NetBeans, Apache/Tomcat and Borland StarTeam, Firebug).
Alcatel-LucentSenior Business Analyst, User Experience Researcher & Web Development Consultant
Jul. 2008 - Jun. 2010Lead Web 2.0 design consultant for the redesign of a VPN Provisioning Web Application & User Interface for Vodafone (Using Ajax, jQuery, HTML, Javascript on the front end, Linux, PHP, HPI, C on the back-end, also CVS source control)
E-Commerce ConsortiumCEO - Web Development Company - Business Analyst, Developer & UX Consultant, Content Design & SEO
Nov. 2000 - Apr. 2011e-business Consultant, Technical Architect, Web Developer and SEO expertise. Technologies selected as appropriate for project. Numerous projects - often running concurrently.
Lehman BrothersTechnical Architect (Freelance)
May. 2000 - Nov. 2000Developed an E-Commerce Intranet Share Trading Application based on Java Servlets, Unix, BEA WebLogic & Sybase technology
Nomura BankSenior Software Engineer (Freelance)
May. 1997 - May. 2000Developed the Bloomberg (Fixed Income Bond) Trading System based on Java, Unix, Corba & Sybase technologies. Had initially come in to improve/maintain a Bond trading system written in C++.
BAe SystemsSoftware Team Leader (Freelance)
Mar. 1994 - May. 1997Farnborough, UK
Developed the FA2 Sea Harrier IN/GPS software plus AMRAAM updates.
(Used SDL CONTEXT CORAL, Mascot 3, CMS, Sun Workstation, Unix / Sun OS, Interleaf 8086 Assembler, 1553-Bus, Sun ‘C’ , VAX)
DECSoftware Engineer
Jun. 1993 - Mar. 1994BASYS division - Guildford, UK
Developed Broadcast Automation real-time networking solution (using VMS C) for VAX system serving PC Clients (using DEC Message Queue on IMS).
National Remote Sensing CentreSoftware Engineer (Contract)
Mar. 1993 - Jul. 1993Farnborough, UK
Implemented algorithms (using Sun C) to process satellite sea-surface height data (from tape streamer) in order to create geographical sea-surface contour images or ‘GEOIDS’
Racal AvionicsSoftware Engineer (Contract)
Sep. 1992 - Jan. 1993New Malden, UK(Now called 'Thales') Developed software interface (using Microtek C) to an RF unit within a Satellite Data Unit (68020 based) for an Aircraft-Earth Station.
DECSoftware Engineer (Contract)
Jan. 1992 - Jun. 1992Annecy, France
Developed & Integrated two variations of BiSync for Digital's own communications cards (DSW41/42 and DSV11) for customer SWIFT.
(Used Tektronix 68000 Assembler, VMS ‘C’, VMS V5.5, OSI Model Swift-BiSync, VAX cluster & VAX station, Microvax 3100, DECwrite V2.0, Tektronix 68000 Emulator, CMS, H.P. Logic Analyser, 68302 multi protocol processor, Digital Comms cards: DSW41, DSW42 & DSV11, Interview 4600 Comms Monitor)
Schweitzer Engineering Laboratories (SEL)Software Engineer (Freelance)
Jul. 1991 - Dec. 1991Stuttgart, Germany
Bid for and won contract to modify existing X.25 & LAPB comms software package for SEL-Alcatel.(Used ‘C’, 68030 Assembler, PSOS, Unix, X.25 (CCITT) protocol, LAPB protocol OSI layers 1,2 & 3, Motorola MVME334, Motorola MVME147, Motorola MC68605)
EADS in OttobrunnSoftware Engineer (contract)
Jul. 1990 - Jul. 1991(formerly MBB / DASA at Ottobrunn in Germany)
Designed & developed the front-end of a Communications Bus-Test System PBT200, for the EFA project.
(Used Microtec ‘C’ , 68030 Assembler, Turbo Pascal, VMEbus, Motorola MVME147, Microsoft Word V5.0, GEM-Draw, Lauterbach M680x0 ICE)
RodenstockSoftware Engineer (Contract)
Jul. 1986 - Jul. 1991Ottobrunn, Munich, Germany
Developed real-time control software for various ophthalmic laser instruments.
(used PL/M-51, Intel 8031..8051 Assembler, Siemens 80535 PLC Assembler, Microsoft ‘C’, MS-DOS / PC, Intel 80286 Assembler, RS232 Serial (V.24), Hitex ICE, AiD XTOOLS (CASE tool), Avocet-51 Debugger, Keil-51 Debugger, Microsoft Word V5.0, Intel DCX-51)
Rohde & ScwhwarzSoftware Engineer
Oct. 1985 - Jun. 1986Munich, Germany
Wrote GUI Software for an R.F. Spectrum Monitor. (Using ‘C’ / 80186 )
Thorn EMISoftware Engineer
May. 1985 - Oct. 1985Woking, UK.
Modified GEC2000 Assembler code controlling a factory automation computer. Probably the dullest job ever! Learned C programming as part of a personal development exercise.
Smiths IndustriesSoftware Engineer
May. 1983 - May. 1985Developed a multi-processor real-time operating system for the VTAAC (Harrier Aircraft) Computer. Also conducted a feasibility study for migrating Coral based systems to ADA. Used Coral, Intel 8086 / 80807 Assembler, VMS, DCL, Intel I2ICE, Mascot.
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