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Work Background
TheorisSr. IT Business Systems Analyst
Jun. 2023 - Oct. 2023RemoteClient: Illinois Mutual Insurance
Oxford GroupIT Business Systems Analyst
Jan. 2023 - Mar. 2023RemoteClient: Takeda Pharaceuticals
Theoris SolutionsIT Technical Business Analsyt
Apr. 2022 - Jan. 2023RemoteClient: Eli Lilly Pharmaceuticals, Indianapolis, IN, remote ● Drove increased MuleSoft/Fusion API development success for multiple cloud-based pharma digital health websites & mobile apps systems with two-factor & Okta security integration with multiple MDM CRMs using industry best practices.
● Accomplished detailed requirement analysis and documentation for enhanced SDLC collaboration.
● Influenced other BA’s understanding of the existing API business functionality and ISP process.
● Crafted canonical data nomenclature model across ten systems.
TEKsystemsSr. IT Business Analyst (Completed fix duration SOW)
Mar. 2021 - Oct. 2021Downers Grove, Illinois, United StatesClient: A-to-Be, Lisbon Portugal, remote • Enhance complex Cloud product Toll systems Infrastructure design with detailed system and security integration, state machine & data analysis, as well as QA involvement. • Preside as English language SME and mentor.
CapgeminiIT Business Analyst Lead
Jun. 2018 - Apr. 2020Chicago, IllinoisClient: Boeing – Information Architecture Management (Covid project suspension)
• Implemented detailed Solution Architecture document and ER (CAPA) and GRC for new platform creation, and QA traceability for Agile sprints. • Executed Cloud migration foundation to AWS & SAP with big data, custom development, & 20+ system integration points while detailing use cases, data model, integration sequence diagrams & solution analysis results, and QA protocol & plan. Client: McDonald’s Corp HQ – Digital Engagement Platform – Global Web Services Security
• Updated SIEM on 50 customer-facing e-commerce websites by devising tightened GRC vulnerability remediation tracking program, arranging, and managing remediation activities. • Generated Agile sprint releases aligned with ER (CAPA) while elevating QA training. Client: McDonald’s Corp HQ - Customer Master Data Management system
• Propelled success of globally integrated Epsilon AWS e-commerce application migration initiatives including social media and mobile apps (McDonald’s mobile app) as new market SME/mentor for Cloud-based MuleSoft/Fusion/ API’s with GDPR ER (CAPA) and GRC for AWS RDS MDM system while providing 4th level DevOps support through ServiceNow.
• Acted as data modeling & data steward SME/mentor for MDM while accomplishing data, system integration requirement analysis and definition with storyboards & wireframes, strong QA testing management, and database parity audit.
• Analyzed Tableau data analytics process, dashboards, and delivery methods for accuracy and effectiveness.
CSIIT Business Systems Analyst
Oct. 2017 - Apr. 2018Illinois and FloridaClient: Adventist Health, Orlando, FL, remote • Appraised interface (37 systems including TeleTracking, Cerner, MModal, and PharmNet) go-live launch notes and ticket tracking records for two hospital acquisitions to craft end-user troubleshooting documentation.
• Dove deep into IT troubleshooting details to identify and document standard escalation path and resolution sequence.
• Crafted complex cross-functional Visio swim-lane diagrams. Client: Northwestern Health, St. Charles, IL. • Evaluated existing EPIC Revenue Engineering processes, collaborate with SMEs to elicit corrections, and modernize accuracy to future-state.
• Crafted complex cross-functional Visio swim-lane diagrams.
• Reported collective team performance to the client with detailed weekly matrices and graphs.
USDAIT Business Systems Analyst
Apr. 2016 - Aug. 2016Madison, WisconsinClient: U.S.Department of Agriculture, Washington, D.C., remote * Inspired Agile development using my gathered and composed business requirements, epics and user stories in Team Foundation Server for MS Dynamics CRM customization project.
* Documented Agile sprint requirements to satisfy government artifact protocols with dedicated developed SharePoint site.
* Managed, performed and validated testing of Agile sprints with improved results using proven Agile best practices. * Led consulting team in Agile Federal government engagement and regulatory process.
* Advocated Agile network support project for Symphony consulting’s use.
Capella UniversityGraduate Student
Oct. 2015 - Sep. 2017Hometown, IllinoisAchieved MBA in Information Technology Managment with distinction - completed in September 2017.
GE Healthcare’s eHealth SolutionsIT eCommerce Business Analyst
Oct. 2015 - Apr. 2016Wauwatosa, WI*. Drove off-shore development effort of Agile business requirements using Rally for global portal.
*. Conceived model for enhanced business functionality. *. Facilitated engagement and communication of site implementation in multiple global markets.
Lands' End BusinessIT eCommerce Business Analyst
May. 2015 - Jul. 2015Dodgeville, WI*. Accelerated development effort with expertly crafted user stories and business requirements using JIRA.
*. Forged accurate user experience through wireframe analysis.
Command understanding with process flows and swim-lane flows.
State of WisconsinIT eCommerce Business Analyst
Oct. 2014 - Mar. 2015Madison WIDepartment of Financial Institutions •. Using Agile SDLC methodology, Team Foundation Server, Sharepoint, and analysis or current process’, gather, document, communicate, test, and finalize business requirements for Corporation Forms Online project.
•. Created all screen prototypes, process flows & data flow diagrams with Visio.
•. Develop communication interface using Sharepoint
•. Document technical requirements and business and technical operations procedures.
•. Perform user acceptance testing on converted paper forms to applications while adhering to state statutes and regulations.
AbbVieIT Business Systems Analyst
Jun. 2013 - Dec. 2013North Chicago, ILClient: Abbvie (Split from Abbott Labs in Jan 2013) Pharmacy Solutions •. Elevated Agile software release user acceptance testing (UAT) and regression testing process to professional PMBOK standards in first 30 days.
•. Invented Agile test protocol ramp-up and developed dedicated SharePoint communications site.
•. Produced release testing ramp up process for larger update releases (900+ software functionality changes).
•. Evolved project management of six existing projects.
ADP Employer ServicesProject Manager
Sep. 2006 - Jun. 2013Elk Grove Village, IL• Ranked #6 out of 220 PMs for productivity with a negative “no start” rate
• Project managed and balance workload of up to 32 accounts concurrently of clients implementing HR, PR, Time and Attendance, ADP banking software, and other employer services software utilizing SOX compliance.
• Acted as Alliance Partnership Regional Office Champion
• Practiced extensive successful technical and time-management activities 9/06 - 2/08 - Dedicated to RSM McGladrey Outsourced payroll project
• PM'd 20 very large implementations, and acted as associate Project manager, Business Partner liaison & data integration manager for 580 projects over one year.
• Increased NOI of managed payroll dept by 10% as Alliance Champion for 3rd party data integration bridge software vendor business relationships.
• Crafted comprehensive quality control plan for ADP service COS delivery team
ADP Employer ServicesTechnical Services Manager - COS Pilot
Jan. 2006 - Sep. 2006Elk Grove Village, IL• Decreased issue time to resolution by constructing, implementing and maintaining website CSR knowledgebase. • Increased CSR effectiveness by locally administering Internet Security and help desk case tracking software.
ADP Dealer ServiceseBusiness Integration QA Manager, Business Analyst & Project Lead
Jan. 2000 - Jan. 2006Hoffman Estates, IL• Controlled many software implementation and integration data (IDES) vendor change projects.
• Delivered Product Management during sunset and full decommissioning of series including P/L ending with positive Net Operating Income (NOI), and increased NOI by 80% over prior FY and exceeded plan by $97,000 to sunset first company project in the black.
• Executed successful management of QA & data movement for portfolio of seven e-business products (1500 clients) using Earned Value Management and Agile methodology over product life.
• Presided as SME for data integration (IDES) while managing all data integration, analysis, reporting & data movement, and drove Agile Quality Assurance UAT & change Management from launch through sunset of products over 6-year period utilizing and training off-shore test teams.
• Gathered, documented and communicated business requirements for many Agile sprints and created Change Management program and UAT, billing and client support best practices
Kraft Foods GroupBusiness Analyst/Sr. Support Technician project consultant
Mar. 1996 - Jan. 2000Glenview, IL• Grew client help desk by 500% and user base by 1200% using state-of-the-art best practices and quality training.
• Reduced time-to-resolution by 250% and abandonment rate by 500% by establishing more efficient trouble-shooting processes, developing knowledgebase.
• Achieved 150% error reduction on new laptop rollout using testing best practices, communication of errors, and collaboration on implementation plan.
• Conceptualized, documented requirements, coded, tested, and implemented client’s first web-based knowledgebase using raw HTML in Text pad (~100 pages).
Nanci McAtee & AssocLifestyle Coach
Nov. 1989Elmhurst, Illinois, United States• Mentor women recovering from addiction in making new positive lifestyle choices to improve the success of living a healthy, productive, spiritually centered life.
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