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Work Background
Contemporary CollectiveChief
Apr. 2024London Area, United Kingdom
William CollegeAdmissions Officer
Feb. 2024 - Jul. 2024London Area, United Kingdom
William CollegeMarketing Officer
Feb. 2024 - Apr. 2024London, England, United KingdomCreating marketing strategies to attract prospective students to the company Content creation to allow for effective spreading of information Consulting with prospective students and offering comprehensive guidance along every step of the way Assisting with course and university selection to tailor education around the students' needs Offering guidance on CV, personal statement and essay writing, as well as student finance and university applications Preparing prospective students for interview and language tests
Mitchells & Butlers PLCJunior Manager
Mar. 2023 - Dec. 2023London, England, United KingdomStarting as a Front of House bartender, transitioning from previous work at a cocktail bar in Mayfair to a traditional English pub, my roles transitioned from pouring pints to much more. During the course of working at this amazing pub, which has formed me as a leader and manager, I have been granted responsibility and autonomy, causing my job description to consist of: ● Progressed from front of house to management role within first few months of working through multiple promotions gained through demonstrating great management ability, confident to take over the running of the venue and ensure smooth operation from open until close
● Created an up-to-date tronc scheme upon changes to tips and service distribution. Laid foundations with automation on MS Excel to increase efficiency, fairness and reduce margin of error
● Increased revenue via KPIs such as spend per head through the creation of an aesthetically pleasing hot drinks menu in line with brand design which utilised upselling techniques
● Demonstrated operational excellence through organisation, collaboration and communication when single-handedly managing the hosting of large groups of up to 40 people and accommodating over 100 guests in the venue across multiple floors offering live music, live sports and formal dining
● Excelled in the role due to willingness to learn all areas of operations such as processes and practices, compliance, personnel management, stock management and guest satisfaction to a standard high enough to lead a team of kitchen and bar staff to generate revenues up to £12k on a single day
● Contributed to record-breaking sales figures whilst balancing other aspects such as guest satisfaction, stock control and personnel management
● Trained and inducted new-hires from a range of backgrounds, skill levels and ages to a high standard to ensure their behaviours were in-line with company needs
HiltonBartender
Sep. 2022 - Jan. 2023London, England, United KingdomFast paced highly dynamic bar, iconic to tiki fans. Huge menu of exciting drinks in a fun, engaging atmosphere. The bar sadly closed at the end of 2022 to the disappointment of many loyal customers. ● Partook in stock deliveries and organised different products to their designated places based on maximising efficiency
● Collaborated with bar staff to allocate and delegate duties regarding customer orders, housekeeping, guest satisfaction and bookings management
● Experimented with R&D through the creation of my own cocktail recipes, offered to guests based on their requests regarding off-the-menu cocktails, creating a personalised, memorable experience to increase customer loyalty rates
● Assisted in the hosting of groups of up to 300 guests in a single booking and aided the organisation of live entertainment and music
O2 (Telefónica UK)Sales Associate
Jul. 2021 - Aug. 2022Sheffield, England, United Kingdom● Maintained progress towards targets through KPI analysis to align the team’s direction with the company’s
● Demonstrated excellent individual performance by consistently exceeding targets around a range of KPIs such as gross sales value, attachment rates, upsells whilst balancing guest satisfaction to a high standard
● Played an integral role in increasing store ranking position from among the bottom to the leading performers in the district through exceeding sales targets and helping other team members achieve theirs
● Eagerly sought out development opportunities by taking on management and leadership duties, as well as administrative and analytical activities and sought out mentoring from senior figures
● Coached team by analysing strategies and finding flaws and opportunities to improve, introducing new and improved strategies which improved target achievement rates
● Worked towards my potential through the speedy progression of having management aspects within my role and opted to develop a broader range of skills than just sales-related responsibilities and skills
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