AccentureTeam Lead
May. 2018 - Apr. 2019Ireland• Managing a team of 20 analysts, enforcing company’s core values within the team and project.
• Working closely with the Ops Manager and support with clients demands, escalations, weekly and monthly business review preparation.
• Supervising project operations and making sure that targets are met on a daily basis.
• Lead the team, support and influence the team. • Supporting Operations Manager in the supervision of the entirely team, acting as point of contact in relation to projects and initiatives.
• Working closely with Training, Quality, and Reporting Teams to ensure the best possible operational experience for the client.
• Conducting huddles, weekly meetings, and monthly one-on-ones with the analysts.
• Monitoring risk within the operation, escalating to leadership in a timely manner.
• Providing coaching, guidance and career development to the members of the team.
• Maintaining the production schedule, keeping track of approved overtime, holidays, sick leaves, and leaves.
• Focusing on innovation and driving change within the team and the Operation.
• Main responsible for team morale and productivity.
• Supporting HR, Recruitment Team and Interview process.