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Work Background
Auto Cristal Ralarsa - Part of Cary GroupBusiness Transformation Consultant
Mar. 2024 - Dec. 2024Barcelona, Catalonia, Spain• Board member • Program Transformation: Microsoft Booking platform, ERP, CRM • E2E Digitalization of Customer Journey: RPA, AI • PMO Business Projects Scale Up • Change Management: communication plan, advocate program creation, idea submission program
ElisadipaconsultingKeynote speaker & Business Sr consultant
Jan. 2024Barcelona, Catalonia, SpainI help organizations navigate transformation with practical strategies and clear communication. With a focus on leadership, inclusion, and operational efficiency, I support businesses through change—whether through consulting, interim roles, or as a speaker. My talks center on mindfulness at work, resilient leadership, and creating a culture where people thrive. Let’s make change work for you! :)
DeloitteConsulting Manager
May. 2021 - Sep. 2023Dublin, County Dublin, Ireland• BPO Operational Excellence: Six Sigma, methodology, product launches, PMO, global reporting, daily dahsboard creation
• NSE Risk Advisory Strategy
• Metaverse research group and pitch creation
• Project Lead teams
AccentureBusiness Transformation Manager
May. 2019 - May. 2021County Dublin, Ireland• Delivering process improvements, identifying and deploying analytics & intelligent automation, sharing operational excellence practices and training across the organization. • Ensuring process delivery is performed consistently and effectively according to established procedures, guidelines and/or best practices in order to add competitive value to the client. • Enabling Team to analyze speed, quality, and cost, in addition, stabilize and predict outcomes. • Connecting with Global Team to ensure Business Outcome Indicators update and best in class work practice. Trained Six Sigma Black Belt. Certification Six Sigma Green belt.
AccentureTeam Lead
May. 2018 - Apr. 2019Ireland• Managing a team of 20 analysts, enforcing company’s core values within the team and project.
• Working closely with the Ops Manager and support with clients demands, escalations, weekly and monthly business review preparation.
• Supervising project operations and making sure that targets are met on a daily basis.
• Lead the team, support and influence the team. • Supporting Operations Manager in the supervision of the entirely team, acting as point of contact in relation to projects and initiatives.
• Working closely with Training, Quality, and Reporting Teams to ensure the best possible operational experience for the client.
• Conducting huddles, weekly meetings, and monthly one-on-ones with the analysts.
• Monitoring risk within the operation, escalating to leadership in a timely manner.
• Providing coaching, guidance and career development to the members of the team.
• Maintaining the production schedule, keeping track of approved overtime, holidays, sick leaves, and leaves.
• Focusing on innovation and driving change within the team and the Operation.
• Main responsible for team morale and productivity.
• Supporting HR, Recruitment Team and Interview process.
AccentureDigital Marketing Campaign Manager for Google
Sep. 2017 - Apr. 2018County Dublin, Ireland• Analyzing campaign performance and formulating optimization strategies.
• Supporting search, display, mobile and video advertising.
• Presenting optimization proposals to Account Managers and clients.
MicrosoftClient Support for Microsoft at arvato
Jan. 2016 - Aug. 2017Dublin• Serving as external product consultant educating clients on product solutions and best practices.
• Completing analysis on Orders, Invoices, and Agreements of Microsoft Business Products (VL).
• Helping to ensure that the support to clients in a timely and efficient manner (SLA 24 hours) via Microsoft CRM and live chat for EMEA market, 3 languages supported.
Let's go sasMarketing Manager, Co-Founder
Apr. 2011 - Dec. 2015Turin Area, Italy• Business coaching • Digital Marketing Strategy, SEO, SEM. Facebook, YouTube
• Events oragnziation 400+ attendees
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