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Work Background
Business Transformation Consultant
Auto Cristal Ralarsa - Part of Cary GroupBusiness Transformation Consultant
Feb. 2024 - Dec. 2024Barcelona, Catalonia, Spain• Board member • Program Transformation: Microsoft Booking platform, ERP, CRM • E2E Digitalization of Customer Journey: RPA, AI • PMO Business Projects Scale Up • Change Management: communication plan, advocate program creation, idea submission program
Keynote speaker & Business Sr consultant
ElisadipaconsultingKeynote speaker & Business Sr consultant
Jan. 2024Barcelona, Catalonia, SpainI help organizations navigate transformation with practical strategies and clear communication. With a focus on leadership, inclusion, and operational efficiency, I support businesses through change—whether through consulting, interim roles, or as a speaker. My talks center on mindfulness at work, resilient leadership, and creating a culture where people thrive. Let’s make change work for you! :)
Consulting Manager
DeloitteConsulting Manager
May. 2021 - Sep. 2023Dublin, County Dublin, Ireland• BPO Operational Excellence: Six Sigma, methodology, product launches, PMO, global reporting, daily dahsboard creation • NSE Risk Advisory Strategy • Metaverse research group and pitch creation • Project Lead teams
Business Transformation Manager
AccentureBusiness Transformation Manager
May. 2019 - May. 2021County Dublin, Ireland• Delivering process improvements, identifying and deploying analytics & intelligent automation, sharing operational excellence practices and training across the organization. • Ensuring process delivery is performed consistently and effectively according to established procedures, guidelines and/or best practices in order to add competitive value to the client. • Enabling Team to analyze speed, quality, and cost, in addition, stabilize and predict outcomes. • Connecting with Global Team to ensure Business Outcome Indicators update and best in class work practice. Trained Six Sigma Black Belt. Certification Six Sigma Green belt.
Team Lead
AccentureTeam Lead
May. 2018 - Apr. 2019Ireland• Managing a team of 20 analysts, enforcing company’s core values within the team and project. • Working closely with the Ops Manager and support with clients demands, escalations, weekly and monthly business review preparation. • Supervising project operations and making sure that targets are met on a daily basis. • Lead the team, support and influence the team. • Supporting Operations Manager in the supervision of the entirely team, acting as point of contact in relation to projects and initiatives. • Working closely with Training, Quality, and Reporting Teams to ensure the best possible operational experience for the client. • Conducting huddles, weekly meetings, and monthly one-on-ones with the analysts. • Monitoring risk within the operation, escalating to leadership in a timely manner. • Providing coaching, guidance and career development to the members of the team. • Maintaining the production schedule, keeping track of approved overtime, holidays, sick leaves, and leaves. • Focusing on innovation and driving change within the team and the Operation. • Main responsible for team morale and productivity. • Supporting HR, Recruitment Team and Interview process.
Digital Marketing Campaign Manager for Google
AccentureDigital Marketing Campaign Manager for Google
Sep. 2017 - Apr. 2018County Dublin, Ireland• Analyzing campaign performance and formulating optimization strategies. • Supporting search, display, mobile and video advertising. • Presenting optimization proposals to Account Managers and clients.
Client Support for Microsoft at arvato
MicrosoftClient Support for Microsoft at arvato
Jan. 2016 - Aug. 2017Dublin• Serving as external product consultant educating clients on product solutions and best practices. • Completing analysis on Orders, Invoices, and Agreements of Microsoft Business Products (VL). • Helping to ensure that the support to clients in a timely and efficient manner (SLA 24 hours) via Microsoft CRM and live chat for EMEA market, 3 languages supported.
Marketing Manager, Co-Founder
Let's go sasMarketing Manager, Co-Founder
Apr. 2011 - Dec. 2015Turin Area, Italy• Business coaching • Digital Marketing Strategy, SEO, SEM. Facebook, YouTube • Events oragnziation 400+ attendees

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