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Work Background
Meracare Aged CareAdmissions Manager
Jul. 2023Australia
Geotech Seismic Energy SourcesBusiness Manager
May. 2019 - Jul. 2023Melbourne, Victoria, Australia• Manage strategic vendor relationships and contracts for equipment, labour-hire and consulting services
• Coordinate logistics, ensuring efficient deployment of equipment and labour resources for critical projects
• Cultivate and nurture client relationships, addressing needs and ensuring satisfaction with services
• Managed daily operations, including scheduling of personnel and resources to ensure deadlines were met
• Develop and oversee financial budgets for equipment hire, labour hire, and consulting services
• Create and implement continuous improvement initiatives to streamline operational processes
• Mitigate risks by assessing and implementing effective risk management strategies
• Identify and pursue new business opportunities to drive growth and expand the client base
Self EmployedCaregiver
Jan. 2018 - Apr. 2019Cheltenham, Victoria, Australia• Managed and coordinated the full-time in-house care for a family member
• Assisted with daily living activities, meal preparation and socialisation
• Provided basic medical assistance when required and maintained a strict medication schedule
• Encouraged socialisation within the home and in the community to nurture hobbies and interests
• Transported the family member to and from doctor’s appointments
• Coordinated with the care team to ensure necessary treatments and services were received
• Maintain accurate records of treatments and relevant medical details
Franklyn Scholar / CareerOne(Senior) National Business Development Manager
Apr. 2015 - Oct. 2017Hawthorn, Victoria, Australia• Managed a $7M revenue target by developing new business opportunities for training programs
• Specialised in the Waste, Security, Retail, Hospitality, and Business industries for tailored training solutions
• Developed and implemented business strategy plans in alignment with overarching goals and objectives
• Led and managed the sales team by setting targets, monitoring progress and providing coaching to staff
• Prepared regular reports on sales performance, budgets, customer activity and business growth
• Fostered partnerships with peak bodies, councils, and corporations for industry improvement
• Oversaw business development and account management across six Registered Training Organisations (RTOs)
• Monitored and analysed competitor activity, market trends and other industry developments
St John Ambulance VICNational Business Development Manager
May. 2010 - Nov. 2014Mount Waverley, Victoria, Australia• Developed and managed relationships with current and prospective customers to drive sales
• Set and monitored high customer service standards to ensure high customer satisfaction
• Developed a sales concept for online training, expanding training access for thousands of participants
• Led the development of new business proposals and resulting projects to achieve successful outcomes
• Developed a Community First Aid program to provide subsidised defibrillators to community groups
• Improved sales and customer service by streamlining internal processes and enhancing customer experience
Smart Aid FundraisingNational Business Development Manager / Owner Operator
Jan. 2003 - Jun. 2011Melbourne, Victoria, Australia• Negotiated a national contract for corporate-branded first aid kits and distributed 20,000 kits in the first year
• Secured an exclusive nationwide distribution through a major campaign in partnership • Streamlined internal processes and data management for the launch of fundraising vouchers in Australia
• Developed and implemented creative e-marketing strategies to increase market presence and sales
• Established a partnership for exclusive kids' first aid kit sold through Mass Merchants
• Analysed customer feedback to improve product offerings and service delivery
• Sourced products for fundraising campaigns from national and overseas suppliers
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