NVN LogisticsDirector Of Operations
May. 2021 - Feb. 2023Dunstable, England, United KingdomMy job is to make my clients happy. I do this by focusing on doing the small things well every single day, like training our drivers on health and safety, customer service, and the importance of meticulous planning. As Operations Director at NVN, my job is to ensure that all clients experience the ‘NVN way’. Slick and professional, same-day deliveries, without any fuss, problems, delays or safety issues. I oversee the day to day running of operations and ensure that all procedures are robust and followed, to ensure we are the best we can be. One of the most competitive high-quality same day delivery services in the sector. By creating robust strategies and going through a meticulous planning process, I ensure the team at NVN Logistics has all the resources needed to be a fast, reliable and safe delivery service. As a company striving to always do better, through increased productivity and planning, the number of satisfied clients has grown steadily. Our team has embraced some deeply ingrained core values: Exceptional Customer Service, Professionalism, Transparency, Integrity, Teamwork, Sustainability. My background is in logistics. Prior to joining NVN I have been a regional manager for another major logistics company, developing customer relationships all over the UK.