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Work Background
SerenixDigital Marketing Specialist
May. 2023Luton, England, United Kingdom
NVN LogisticsDirector Of Operations
May. 2021 - Feb. 2023Dunstable, England, United KingdomMy job is to make my clients happy. I do this by focusing on doing the small things well every single day, like training our drivers on health and safety, customer service, and the importance of meticulous planning. As Operations Director at NVN, my job is to ensure that all clients experience the ‘NVN way’. Slick and professional, same-day deliveries, without any fuss, problems, delays or safety issues. I oversee the day to day running of operations and ensure that all procedures are robust and followed, to ensure we are the best we can be. One of the most competitive high-quality same day delivery services in the sector. By creating robust strategies and going through a meticulous planning process, I ensure the team at NVN Logistics has all the resources needed to be a fast, reliable and safe delivery service. As a company striving to always do better, through increased productivity and planning, the number of satisfied clients has grown steadily. Our team has embraced some deeply ingrained core values: Exceptional Customer Service, Professionalism, Transparency, Integrity, Teamwork, Sustainability. My background is in logistics. Prior to joining NVN I have been a regional manager for another major logistics company, developing customer relationships all over the UK.
Parcel Connect UK Logistics LtdRegional Manager
Nov. 2017 - Apr. 2021London, England, United Kingdom• Established and maintained operational standards for 24 locations over London and Non-London area.
• Developed lasting relationships with employees, peers, upper management and outside vendors.
• Led and managed projects to support logistics efforts and plans.
• Managed recruitment processes, maintaining talent and ability levels for high-performing teams.
• Expertly managed team of 35 staff, leading by example to achieve KPI.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Maximised team knowledge and productivity by effectively training, monitoring and directing employees in best practices and regulatory protocols.
• Supervised 24 department managers and 15 staff members to ensure optimal productivity.
• Collaborated with on site managers in planning actions and decisions to drive good results.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Produced regular checks and reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of
non-compliant behaviour.
• Assisted senior management with making key decisions by developing and submitting performance and
compensation reports with status updates and improvement recommendations.
PMP RecruitmentWarehouse Operative
Jun. 2016 - Oct. 2016Croydon, United KingdomAchieved a 100% on-time shipment rate. Loaded and unloaded pieces into boxes for shipment. Forecasted manpower requirements based on daily workload and company targets. Moved freight, stock and other materials to and from storage and production areas and loading docks. Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Stacked and piled lumber, boards, and pallets. Picked up incoming stock and delivered materials to designated locations. Unloaded cargo from a truck with hand trucks and pallet jacks. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Swept floors and stored equipment at the end of each shift. Loaded and unloaded ship cargo. Used item numbers to properly stock warehouse. Recorded numbers of units handled and moved using daily production sheets and work tickets. Attached identifying tags to containers.
Sunbeam LaundryDelivery Driver
Jun. 2015 - Jan. 2017London, United KingdomDrove company van for local and intra-state pick-ups and deliveries.
Submitted receipts and money received from deliveries at the end of each shift. Completed on-time deliveries by choosing the best and most efficient routes. Verified each delivery against shipping instructions before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage during transportation. Communicated customer complaints, requests and feedback to company management. Practiced safe and secure loading methods to avoid damaging goods.
Completed all documentation neatly and accurately.
Recorded van plate number and mileage on receipt when refuelling.
RCS & RDSField Service Engineer
Mar. 2014 - Jun. 2015Cluj County, RomaniaResponsible for installing and maintaining network. Trained for working with fiber optic Worked well in team of 3 and 4 field engineers and later went on to work on my own supervision Responsible for training new workers Developed problem-solving skills including how to deal with tricky intermittent faults. Skill in handling modern office equipment A good knowledge of the processes developed within the company Ability to draw maps, drafting optical fiber projects. Ability to assimilate new information.
Within the company I have accumulated a lot of knowledge in a short time
RCS & RDSSales Recruiter
Jan. 2010 - Mar. 2014Cluj County, RomaniaPromote products and services offered by the company Identify potential customers Identifying the needs of existing and potential customers Registration and resolving customer complaints in a short time Contracting new services Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. Attending to staff meeting Recording data using Microsoft office, excel and company database. Politely assisted customers in person and on the telephone. Training team in the crowded market of competing companies. Successfully acquired an average of 700 new customers per month, generating a 10 % growth in revenue. Increased sales by 20% over a 9 months period.
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