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Work Background
AmdocsDirector of Business Operations
Sep. 2022Cyprus
AmdocsBusiness Operations Manager
Oct. 2020 - Sep. 2022Limassol (Lemesos), CyprusManaging Client Services facility during migration phase, including technical requirements, equipment, office space and site configuration Streamlining operations and business to improve processes Serve as the primary liaison and point of escalation for publishing processes and system issues until resolution. Working closely with the tech teams for onboarding new systems, meets the needs of the business and client and ensuring all teams are fully trained. Reporting weekly/monthly on all department activities, including staffing levels, system up-times and content publishing rates.
AmdocsTest Team Lead
Dec. 2016 - Oct. 2020LImassol
AmdocsSenior Functional Testing Engineer
Jul. 2013 - Dec. 2016CyprusDevelop and implement functional test solutions that satisfy the customer’s requirements Develop activities including test specification analysis, test system design, and mechanical design Test performance characterization, including test coverage, programming/calibration functions, automation, repeatability, reliability, safety, ergonomics and supportability Be a strong technical contributor and strong technical mentor to junior engineers to ensure the success of functional test projects and the functional test team Constantly provide continuous improvement and growth to the Functional Test Team
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