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Work Background
Pivotal Retail GroupProject Coordinator
Jan. 2025United States
SERVPROJob File Coordinator
Mar. 2024 - May. 2025Richmond, VAResponsibly manage clear and efficient project communication with customers and stakeholders, ensuring alignment and satisfaction throughout. • Provide daily oversight of projects, actively monitoring status, conducting audits, and tracking work in progress. • Create preliminary estimates using estimating software to aid in achieving a 45-50% profit margin per completed project. • Collaborate with Project Managers to meticulously document projects annually, ensuring accuracy and compliance with industry standards • Maintain and update comprehensive project tracking spreadsheets for 20+ concurrent projects, ensuring accurate documentation of milestones and progress metrics.
TYL Restoration and RemodelingLead Project Coordinator
Jun. 2019 - Oct. 2023Ruther Glen, VA, United States• Performed monthly reviews of project milestones, identifying and implementing improvements that reduced delays by 15%. • Drove employee excellence with positive reinforcement and strategic incentive plans. • Assisted the team in addressing clients' needs promptly and efficiently, improving client satisfaction scores by 15%. • Handled incoming client requests across multiple email accounts, achieving a 20% increase in response efficiency. • Partnered with multiple teams and supervisors to manage tracking logs and project files for over 50 projects, enhancing data organization by 40%. • Partnered with external vendors, suppliers, and partners as required, supporting project milestones and achieving a 30% cost savings.
OrganizationDirectSocial Media Manager
Jan. 2018Spotsylvania, Virginia, United States• Develop and implement marketing strategies across 5 social media channels, resulting in a 40% increase in engagement and a 25% growth in followers over 6 months. • Utilize advanced social media tools to establish and nurture the company's brand presence, resulting in a 30% increase in brand awareness and a 25% growth in audience engagement. • Conduct in-depth market research to identify emerging trends, subsequently refining and optimizing marketing strategies to align with current market demands. • Oversee and optimize multiple social media accounts while tracking customer engagement and feedback to optimize social media strategies.
Fat Assault BootcampAdministrator
Jan. 2014 - Jun. 2019United States• Managed and coordinated the overall operations of four Fat Assault Bootcamp facilities, partnering with business owners to achieve operational excellence. • Implemented a structured onboarding process and prepared associated documentation, ensuring a smooth transition for new hires and improving onboarding efficiency by 15%. • Reviewed associate responsibilities and assessed their performance according to business owner standards, resulting in a 20% improvement in team productivity. • Monitored and responded to daily email and voicemail messages, maintaining a high level of customer satisfaction with a 98% resolution rate. • Managed and optimized social media platforms to enhance lead generation and sales, boosting engagement by 30%.
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