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Work Background
Illumin-edChief Innovations Officer
Jan. 2023Responsible for driving innovation, digital transformation, and strategic growth within the EdTech space; identifying emerging trends in education technology, leveraging AI and digital learning solutions, and fostering a culture of creativity to enhance learning experiences; working cross-functionally to develop cutting-edge educational tools, explore new business models, and establish key partnerships with technology providers, academic institutions, and industry leaders.
HyperionDevSenior Specialist, Learning Experience
Jan. 2023 - Feb. 2025Cape Town, Remote• Spearheaded learning innovation through research, assessment, and introduction of data-validated approaches as well as industry-vetted models and tools to raise the quality of the educational experiences offered by the company. This included the creation of a unique online learning accelerator learner-support course that was extremely well received by students became a business differentiator.
• Directing training & development, leading the onboarding and upskilling of the full academic team (including LDs, tutors/mentors, and lecturers) to ensure all team members had the appropriate knowledge and skills to enable and facilitate high-quality learning experiences. This incorporated the creation on an internal academic curriculum and supporting learning programme akin to that of a BEd. honours programme, but tailored specifically to tech education.
• Supported the professional development of academic staff through the creation, implementation, monitoring and management of career pathing progression frameworks across the division, in collaboration with other functional representatives.
• Supported general operations within the division enabling smooth operation, including: managing the creation, review, and update of documentation, policies, and procedures across the LX division; supporting the recruitment of learning designers, subject matter experts, and academic staff; supporting the Director of Education to deliver on the organisation’s strategic plan (including translating departmental and whole-organisation strategic business goals into regular team operations); overseeing quarterly projects to support the achievement of the division’s OKRs; and functional management of LDs.
HyperionDevHead of Learning Design
Jul. 2021 - Jan. 2023Cape Town, Western Cape, South Africa• Created innovative skills programme for the UK Department for Education R66M/£3.3M/$3.8M tender.
• Managed curriculum and outcomes-related relationships with major international university and civil partners (e.g., University of Edinburgh, University of Nottingham, UK Dept. for Education, MIT). • Analysed and reported on key metrics, drilling into quantitative and qualitative data to inform curriculum and process adjustments to inform interventions to significantly increase student graduation rates. • Created a full learnership programme (NQF5, 1310 notional hours) in under 6 months with a team of only 2 LDs.
• Applied 15+ years of pedagogical experience to assess and overhaul the curriculum, leading to either changing or updating 65% of content to provide better pedagogical scaffolding, reduce pain points that had emerged from learner and university partner feedback, and increase student capacity to stay on track, enabling the company to remain innovative in a very competitive international market.
• Managed hiring for LD and education management roles, identifying, hiring, and onboarding A-players with the ability to excel in a fast-paced high-agility environment.
• Streamlined processes for collaboration and communication with education operations, product, marketing, and engineering, facilitating seamless product delivery.
• Drove organisational community-building via wellness initiative committee, significantly improving Officevibe engagement and happiness scores.
Guidepost LimitedHead of Learning and Development
Aug. 2017 - Jul. 2021Remote• Founded Guidepost College, an educational body with the capacity for high quality, rapidly scalable training that functioned as a flagship for the quality of the programme, helping to seal deals with B2B partners like Swiss Re, Discovery Health, and Investec
• Defined and implemented a comprehensive soft skills and hard (medical) skills curriculum aligned to strategic learning outcomes & business objectives, meeting and exceeding the strict quality audit requirements of major international pharmaceutical company partners (e.g., Novo Nordisk, Sanofi Aventis)
• Boosted performance by proactively defining and managing growth pathing and upskilling initiatives across the business, functioning as the L&D wing of HR and facilitating compliance with legal and partner requirements • Produced and rolled out over 500 hours of creative, engaging training (adaptive web, video, text, f-t-f), and a body of documentation for the College including job aids and processes
• Managed vendors and consultants, fostering and strengthening relationships via effective communication skills and successfully negotiating a 20% decrease in the package price of our learning management system
Illumin-edDigital Education & Innovations Specialist
Jan. 2017 - Dec. 2023Cape Town Area, South Africa• Education innovation consulting services, including: research (qualitative/quantitative) and report writing; journal paper writing and editing; PhD and Masters editing and coaching; SAJS reviewer; subject matter expert editing; textbook authorship and editing; curriculum design, review, and revision; training programme creation; career pathing and progression framework creation; video scripting and storyboarding; LLM (AI) model training, feature-selection and weighting; project management; instructional design (content creation); LMS administration, quality assurance consulting. • Editing for Cactus Communications/Editage (academic journal papers & dissertations in Computer Science, Materials Science, Medicine, Economics, Psychology, Engineering (level: NQF 7-8, Honours to Doctoral), maintaining a rating of 3.8 out of 4.
Rhodes UniversitySenior Lecturer
Jan. 2005 - Dec. 2016Grahamstown Area, South Africa• Awarded HELTASA TAU fellowship following 2 years of participation in the TAU programme and submission of a dissertation, becoming one of only 2 academics from the university to achieve this.
• Trained and managed a staff of over 50 tutors to provide over 10000 hours of small-group Socratic learning facilitation per year.
• Guided and advised postgraduates in their research, journal & dissertation publications, and international conference presentations in ed-tech/e-learning/ICTs in development.
• Directed the academic development programme, successful in supporting over 83% of participants (high-failure-risk economically- and academically-disadvantaged students) to pass their courses.
• Initiated and project-managed a blended-learning community service programme creating partnerships for growth and mentorship between learners at rural schools and university students, achieving an approval rating of over 80% from participants, as well as significant qualitative data indicating participation had been a highlight of the semester for most of the class of over 300 students.
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