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Work Background
Sweat and TonicStudio Manager
Dec. 2023Toronto, Ontario, Canada
Sweat and TonicAssistant Operations Manager
Apr. 2022 - Dec. 2023Toronto, Ontario, CanadaResults-driven and detail-oriented professional with a strong background in operations management, human resources, and customer service. Proven track record of implementing effective policies, optimizing staffing operations, and driving revenue growth. Skilled in ensuring compliance with employment and safety regulations, resolving customer and employee concerns, and fostering positive relationships. Experienced in recruitment, training, and mentoring of teams, with a focus on achieving exceptional performance.
Compass Group CanadaAssistant Manager
Apr. 2016 - Feb. 2020Toronto, Ontario, CanadaAs an assignment manager at a Compass Group Canada location, I overlooked the entire daily, weekly and monthly operation of the food service location. My daily responsibilities includes the efficiency of multiple niche stations to work simultaneously, team members aware of task goals along with administrative duties of FOH cash outs, deposits and time card approvals. Weekly duties primarily consist of ordering from vendors ranging from dairy, produce, meats, packaged goods, beverages and impulse retail (seasonal and everyday) while scheduling catering orders, fulfillment and delivery. Lastly monthly, organized inventory execution and input for end of month review of sales. In addition, I took on the responsibility of making sure team members are up to date with health and safety protocols and company policies.
Compass Group CanadaBarista
Sep. 2014 - May. 2016Toronto, Ontario, CanadaAs part of Compass Group Canada, I worked at one of their licensed Starbucks stores. As a barista my primary responsibility was to provide the best customer experience upon each guest visiting. Being crossed trained in a lot of the roles, I was able to take take orders and cash out guests, create drinks, and expedite in between. My time spent here, I was able to train new baristas in similar roles and left as team lead barista.
William Beasley Enterprises Ltd. Sales Supervisor
Aug. 2009 - Apr. 2017Toronto, Ontario, CanadaAs the Ticket Sales Supervisor I was responsible for the operation of my team for three seasons, in its entirety. This meant interviewing potential hires for my department while simultaneously doing the same for seven other departments that meet company culture. Previous to becoming the supervisor in 2014, I was promoted internally within my department and company. With knowledge of daily operations and tasks through experience, I was then able to pass on knowledge about training and educating my team first hand. In addition, my role required me to overlook events in order to look at the week ahead. Events included birthdays, group/camp visits and corporate events. This all tied into my administrative duties such as scheduling, ordering, office tasks, disciplinary actions and the safety of my team and guests via first aid certified. Essentially I built a team each season where I provided the proper training and mentorship for new hires while encouraging and preparing up and coming senior team members for larger roles within the department. As the department head I overlooked the cash office in its execution and collection, daily operation of cash handling in all departments that brought in sales and the opening and closing of operational POS systems.
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